Practice Director

HCL Technologies Limited; Bengaluru; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

HCLTech in Bengaluru, India seeks an experienced AMS Program Manager to lead strategic AMS engagements across Oil & Gas, Utilities, Energy and Grid Transformation domains.

You will manage multi-million-dollar programs, global delivery teams, and end-to-end proposal responses, ensuring SLA/KPI adherence, financials, governance, and client satisfaction in a fast-moving digital transformation environment.

Qualifications

• Bachelor's degree in Engineering, Computer Science, IT or related discipline.
• 17+ years of IT Services, Application Management, and Program Management experience.
• Proven AMS engagements management and multi-vendor portfolios.
• Track record delivering proposals worth $5M to $100M+.
• ITIL-based service management knowledge.
• Excellent stakeholder and executive communication.

Responsibilities

• Lead end-to-end AMS programs for global clients in Oil & Gas, Utilities, Energy, and Grid Transformation.
• Manage large distributed delivery teams across onsite, offshore, and nearshore locations.
• Ensure SLA/KPI adherence, incident management, problem management, and continuous service improvement.
• Drive application modernization, cloud transformation, automation, and optimization initiatives.
• Govern program financials including revenue, margin, forecasting, budgeting, and profitability.
• Lead end-to-end proposal responses for large AMS and transformation opportunities.

Skills

Stakeholder management

Executive communication

Proposal management

Delivery leadership

Education

Bachelor's degree in Engineering, Computer Science, IT

Tools

Azure

AWS

GCP

SAP IS-U

SAP S/4HANA Utilities

Oracle Utilities

Maximo

ServiceNow

GIS

SCADA

OMS

ADMS

EAM solutions

Job description

We are seeking an experienced AMS (Application Management Services) Program Manager to lead strategic AMS engagements and large-scale digital transformation programs across the Oil & Gas, Utilities, Energy, and Grid Modernization sectors. The ideal candidate will have a proven track record of managing multi-million-dollar accounts, leading complex proposal responses, driving business growth, and delivering operational excellence through application support and transformation initiatives.

This role requires a blend of domain expertise, client engagement, delivery leadership, solutioning, and pursuit management skills to successfully manage AMS portfolios and contribute to business development activities.

Key Responsibilities

Key Responsibilities

Program & Delivery Management

• Lead end-to-end AMS programs for global clients in Oil & Gas, Utilities, Energy, and Grid Transformation domains.
• Manage large distributed delivery teams across onsite, offshore, and nearshore locations.
• Ensure SLA/KPI adherence, operational excellence, incident management, problem management, and continuous service improvement.
• Drive application modernization, cloud transformation, automation, and optimization initiatives.
• Govern program financials including revenue, margin, forecasting, budgeting, and profitability.
• Lead and manage end-to-end proposal responses for large AMS and transformation opportunities valued at multi-million dollars.
• Collaborate with sales, solution architects, domain SMEs, delivery teams, and leadership during RFP, RFI, and RFQ responses.
• Develop winning strategies, value propositions, pricing models, transition approaches, and delivery governance frameworks.
• Participate in client presentations, solution defense sessions, and executive-level discussions.
• Drive competitive positioning and differentiation for strategic pursuits.

Client Relationship Management

• Act as a trusted advisor for customer stakeholders and executive sponsors.
• Build and grow strategic client relationships to identify upsell and cross-sell opportunities.
• Conduct Quarterly Business Reviews (QBRs), operational reviews, and steering committee meetings.
• Manage customer expectations and ensure high customer satisfaction.
• Drive AMS transformation through AI, Automation, DevOps, AIOps, Cloud, and Service Management best practices.
• Identify opportunities for operational efficiency, cost optimization, and business value realization.
• Lead continuous improvement initiatives and innovation programs.
• Own portfolio revenue, margins, resource utilization, and forecasting.
• Support contract renewals, scope expansion, change requests, and commercial negotiations.
• Monitor program risks, dependencies, and mitigation plans.

Required Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or related discipline.
• 17+ years of experience in IT Services, Application Management, and Program Management.
• Proven experience managing AMS engagements and application support portfolios.
• Demonstrated success in leading proposal responses and pursuits valued from $5M to $100M+.
• Strong understanding of ITIL-based service management practices.
• Experience managing large global teams and multi-vendor environments.
• Excellent stakeholder and executive communication skills.

Skill Requirements

Domain Expertise

Experience in one or more of the following industries:

Oil & Gas

• Upstream, Midstream, and Downstream operations
• Refining, Trading, Supply & Distribution
• Asset Performance Management

Utilities & Energy

• Generation, Transmission, and Distribution
• Smart Grid initiatives
• Meter-to-Cash processes
• Customer Information Systems (CIS)

Grid Transformation

• Grid modernization programs
• Renewable energy integration
• Advanced Distribution Management Systems (ADMS)
• Grid Analytics and Digital Utility Platforms

Preferred Skills

• ITIL v4 Foundation/Managing Professional Certification
• PMP, PgMP, Prince2, or equivalent Program Management certification
• Experience with Cloud platforms (Azure, AWS, GCP)
• Knowledge of SAP IS-U, SAP S/4HANA Utilities, Oracle Utilities, Maximo, ServiceNow, GIS, SCADA, OMS, ADMS, and EAM solutions
• Exposure to AI-driven operations (AIOps), automation, and digital transformation initiatives

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.