Portuguese/Spanish Language Executive

Oracle; Bengaluru; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

Oracle Bengaluru is seeking a Portuguese/Spanish-speaking Expert to support global Accounts Receivable Cash Applications for LAD countries. You will process payments, apply receipts to invoices, and maintain customer accounts.

The role emphasizes accuracy, adherence to SLAs, internal controls, and collaboration with Finance teams across regions; prior AR/Cash Applications experience preferred.

Qualifications

• Portuguese language proficiency for customer interactions.
• Experience in Accounts Receivable, Cash Applications, Order-to-Cash, or related finance operations.
• Hands-on experience processing customer payments and resolving routine discrepancies.
• Experience performing account/payment reconciliations and investigating variances.
• Strong attention to detail and ability to process transactions within SLAs.
• Ability to work within SOPs, internal controls, approval workflows, and compliance requirements.
• Ability to identify routine vs complex issues and elevate appropriately.
• Strong collaboration and communication with customers and Finance teams.

Responsibilities

• Apply and allocate customer payments against invoices and accounts.
• Investigate unapplied or misapplied payments and resolve discrepancies.
• Perform customer account and payment reconciliations with proper documentation.
• Process refunds, chargebacks, and approved adjustments per procedures.
• Respond to routine customer and stakeholder payment queries.
• Collaborate with Collections, AR, Sales, and regional Finance teams.
• Elevate complex or non-standard matters to Managers or functional teams.
• Maintain accurate records and reporting while meeting SLA, controls, and compliance.

Skills

Portuguese language proficiency

Accounts Receivable

Cash Applications

Order-to-Cash

attention to detail

SOPs and internal controls

communication with cross-functional"

Tools

Oracle ERP

Job description

Job Summary

We are seeking a Portuguese/Spanish-speaking Expert to support global Accounts Receivable Cash Applications operations for LAD countries.

The role is primarily responsible for accurately and timely processing customer-payment transactions, applying and reconciling receipts against customer invoices, resolving routine payment-application issues, and maintaining accurate customer accounts. The role operates within established procedures, internal controls, compliance requirements, and service-level agreements, with non-standard or policy-sensitive matters appropriately escalated.

Responsibilities

Key Responsibilities

• Apply and allocate customer payments accurately against the appropriate invoices and customer accounts, following established procedures and controls.
• Investigate unapplied or misapplied payments, identify routine discrepancies, and coordinate with relevant teams to resolve payment-application issues.
• Perform customer-account and payment reconciliations, ensuring receipts and outstanding balances are accurately reflected and supported by appropriate documentation.
• Process routine payment-related activities, including refunds, chargebacks, and other approved adjustments, in accordance with defined procedures and approvals.
• Respond to routine customer and internal stakeholder queries related to payments, invoice application, account balances, and payment status.
• Partner with Collections, Accounts Receivable, Sales, and other regional or internal Finance teams to resolve standard cash-application issues.
• Identify transaction errors, recurring issues, process gaps, and system-related problems; elevate complex or non-standard matters to the appropriate Manager or functional team.
• Maintain accurate records and operational reporting while consistently meeting SLA, control, compliance, and process requirements.

Qualifications & Skills

Mandatory

• Portuguese language proficiency sufficient for the role's required customer and stakeholder interactions.
• Relevant experience in Accounts Receivable, Cash Applications, Order-to-Cash, or related finance operations.
• Hands-on experience processing and applying customer payments and resolving routine payment discrepancies.
• Experience performing account/payment reconciliations and investigating variances.
• Strong attention to detail and demonstrated ability to process transactions accurately within defined SLAs.
• Ability to work effectively within established SOPs, internal controls, approval workflows, and compliance requirements.
• Ability to identify routine versus complex issues and elevate appropriately.
• Strong collaboration and communication skills for working with customers and cross-functional Finance teams.

Good-to-Have

• Experience supporting LAD/Latin America customers or Finance operations.
• Experience in a global shared-services, GFIC, GBS, or captive Finance environment.
• Experience with Oracle ERP or other ERP/cash-application systems.
• Experience handling refunds, chargebacks, payment-on-account, unapplied cash, or complex payment matching.
• Experience supporting process improvement, operational reporting, or automation initiatives.
• Experience working with multinational customers and geographically distributed Finance teams.