Polaris Industries Looking for Specialist, IT Service Desk Support at Bengaluru, Karnataka

Polaris Industries; Bengaluru; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a dynamic team as a Service Desk Support Specialist, providing exceptional technical support to users worldwide. This role offers the opportunity to work remotely while delivering top-notch customer service and troubleshooting for various IT issues. You'll collaborate with a global team, ensuring smooth operations for Polaris's IT services. If you're self-motivated and possess strong communication skills, this position is perfect for you! Embrace the challenge of supporting critical systems and making a significant impact in the IT landscape of a leading company in the industry.

Qualifications

• 2+ years experience in a corporate service desk setting preferred.
• Self-motivated with excellent communication and customer service skills.

Responsibilities

• Provide first line support for Polaris users with exceptional customer service.
• Troubleshoot and resolve issues following standard operating procedures.

Skills

Windows 7

Windows 10

Microsoft Office

Active Directory

IBMi (AS400)

ServiceNow

Customer Service

Troubleshooting

Education

2-year Technical degree

Equivalent experience

Tools

ServiceNow

Knowledge Base Articles

Job description

Human Resources

TITLE: Specialist, IT Service Desk Support REPORTS TO: Service Desk Lead

DEPARTMENT: Information Services LOCATION: Bangalore

JOB SUMMARY:
The Service Desk Support Specialist supports Polaris worldwide IT operations, providing first line support of Polaris users with exceptional and professional customer service. This position is 100% remote technical support for employees and system generated Service Desk submissions, including documenting procedures and managing incidents to resolution or escalation to a more senior team member.

ESSENTIAL DUTIES & RESPONSIBILITIES:

1. Provide clear, concise customer service in both phone-based, verbal communication and written, email communication in English.
2. Troubleshoot, diagnose and resolve issues following standard operating procedures and using knowledge support tools.
3. Resolve or escalate service desk submissions using a repository of pre-defined knowledge base (kb) articles.
4. Collaborate effectively with other service desk team members located across the globe.
5. Deliver support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages.
6. Administration of Account Management activities within Active Directory, IBMi, and other systems.
7. Proactively and reactively support critical systems through monitoring and responding to alerts on the IBMi platform.
8. Meet all defined metric benchmarks to ensure quality of resolution and customer satisfaction.

SKILLS, KNOWLEDGE & EDUCATION:

1. Self-motivated, with the ability to work independently and/or collaboratively with remote peers.
2. Excellent communication and customer service skills required.
3. General or intermediate knowledge of Windows 7 and Windows 10.
4. Intermediate experience with Windows based applications such as Microsoft Office suite.
5. General understanding of large computing systems such as IBMi (AS400) preferred.
6. Previous experience supporting a manufacturing environment preferred.
7. Experience using ServiceNow or other similar issue tracking system preferred.
8. 2-year Technical degree or equivalent experience required.
9. 2+ years’ experience working in a corporate service desk setting preferred.
10. Should be available to work in night shifts.

WORKING CONDITIONS:

1. Standard office environment and/or manufacturing (factory) environment.
2. Occasional travel may be required.
3. 24/7 rotational shift working.

Job Types: Full-time, Regular / Permanent

Schedule:

1. Day shift
2. Evening shift
3. Morning shift
4. Night shift
5. Rotational shift

Ability to commute/relocate:

1. Bengaluru – 560103, Karnataka: Reliably commute or willing to relocate with an employer-provided relocation package (Required).

Experience:

1. Total work: 2 years (Required).

Language:

Shift availability:

1. Day Shift (Preferred)
2. Night Shift (Preferred)
3. Overnight Shift (Preferred)