PMO Manager

World Wide Technology; Mumbai; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

World Wide Technology is seeking a PMO Manager - PC Center of Excellence to lead career development for the PC role, mentor teams, and align initiatives with strategic goals. You will drive process and financial management, resource utilization, and cross-functional collaboration with PMO leadership and delivery teams to deliver successful projects.

This role emphasizes coaching, performance development, and building a culture of continuous learning, psychological safety, and accountability.

Qualifications

• 15+ years of project management in a Professional Services context.
• Functional management experience preferred.
• Strong problem-solving and change implementation skills.
• PMI PMP certification required.

Responsibilities

• Lead coaching, mentorship, and performance development for Project Coordinators to create a PMO career entry point.
• Deliver structured learning programs to strengthen PM fundamentals, finance basics, and soft skills.
• Identify capability gaps and design training/shadowing plans for growth.
• Create a culture of continuous learning, psychological safety, accountability, and high morale.
• Support succession planning by preparing PCs for advancement into PM roles.
• Ensure work aligns with PMO standards for planning, schedule management, documentation, and delivery rigor.
• Reinforce RAID, status reporting, quality checks, and customer communication.
• Promote project financial hygiene including forecasting and cost control basics.
• Provide oversight and quality checks on PC deliverables and coach on risks, issues, and escalations.
• Monitor schedule, scope, and financial performance and drive proactive management.
• Review lessons learned and drive continuous improvement across engagements.
• Collaborate with Sales, Solution Area Leads, PMs, and delivery teams for seamless execution and client experience.
• Build trust-based relationships with internal teams, customers, and subcontractors to develop client-facing skills.
• Lead hiring, onboarding, and staffing for Project Coordinators; forecast capacity and balance workload.
• Deliver reporting on team performance metrics, development progress, and operational trends.

Skills

Leadership

Talent Development

Operational Excellence

Project Oversight

Cross-functional Collaboration

Team Resource Management

Forecasting & Budgeting

Education

PMP certification

Job description

The PMO Manager PC Center of Excellence demonstrates a strong leadership mindset, guiding career development for the PC role through mentorship, skill growth, and clear career pathing. This role champions process and financial management consistency across projects, regardless of solution area or delivery model, fosters high-performing teams, and effectively manages staffing and utilization to optimize resource allocation globally. By leading with vision and influence, the PMO Manager PC Center of Excellence ensures alignment with strategic goals and collaborates closely with PMO leadership and cross-functional teams to deliver successful project and organizational outcomes.

This job description describes the general nature and level of work required by the position. It is not intended to be an all-inclusive list of qualifications, skills, duties, responsibilities or working conditions of the job. The job description is subject to change with or without notice, and Management reserves the right to add, modify or remove any qualification or duty. Nothing in this job description changes the existing at-will employment relationship between the Company and the employee occupying the position.

Job Responsibilities

Leadership Talent Development:

• Serve as the primary coach, mentor, and performance developer of Project Coordinators, creating a strong entry point into the PMO career path.
• Deliver structured learning programs that strengthen core PM fundamentals, financial management skills, and consultative soft skills.
• Identify capability gaps and design individual training, shadowing, and reinforcement plans to drive individual and team growth.
• Create a culture of continuous learning, psychological safety, accountability, and high morale.
• Support succession planning by preparing PCs for advancement into Project Manager roles.

Operational Excellence Methodology:

• Ensure all work executed by the PC team aligns with PMO standards for planning, schedule management, documentation, and delivery rigor.
• Reinforce PM discipline around RAID management, status reporting, quality checkpoints, and customer communication.
• Promote strong project financial hygiene, including forecasting, budgeting basics, and cost control fundamentals.

Project Oversight Quality Assurance

• Provide oversight and quality checks on day-to-day PC deliverables, coaching them on awareness to risks, issues, and escalations and how to manage them effectively.
• Monitor performance against schedule, scope, and financial expectations, ensuring PCs learn how to proactively manage commitments.
• Review lessons learned and drive continuous improvement across engagements.

Cross-functional Collaboration

• Partner closely with Sales, Solution Area Leads, Project Managers, and delivery teams to ensure seamless project execution and strong customer experiences.
• Build trust-based relationships with internal teams, customers, and subcontractors; help PCs develop consultative and client-facing skills.

Team Resource Management

• Lead hiring, onboarding, and staffing for Project Coordinators, ensuring appropriate utilization and workload balance.
• Forecast team capacity needs and adjust staffing plans proactively.
• Deliver regular reporting on team performance metrics, development progress, and operational trends.

Required Skills:

• Minimum of 15 years'' project management experience in a Professional Services environment, leading complex Information Technology projects
• Prior functional management experience preferred.
• Strong problem-solving skills with the ability to implement change.
• Project Management Professional (PMP) certification through Project Management Institute (PMI).