Playwright Testing Professional - GitHub and CICD Pipeline

IDESLABS PRIVATE LIMITED; Hyderabad; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A technology solutions provider is looking for a skilled Jira Support Specialist in Hyderabad with 5-7 years of experience. Your role will involve configuring and administering Jira and Confluence, designing workflows, and training team members. Candidates with SAFe certifications are preferred. This position offers insight into technical integration, problem-solving skills, and a chance to enhance user experience across the organization.

Qualifications

• 5-7 years of experience in supporting Jira and related tools.
• SAFe certifications or strong knowledge preferred.

Responsibilities

• Provide configuration and administrative support for Jira and Confluence.
• Design and manage workflows, fields, screens, reports, and dashboards.
• Train and mentor team members on the effective use of Jira.
• Generate documentation on workflows and processes in Jira.

Skills

Jira configuration

JQL knowledge

Understanding Jira APIs

HTML

CSS

JavaScript

PHP

Java

Problem-solving

Integration knowledge

Job description

Overview

Experience: 5-7 years of experience in supporting Jira, including workflow configuration, schema configuration, and JQL. Certifications: SAFe certifications or strong knowledge preferred. Skills: Understanding of Jira APIs, webhooks, and web technologies (HTML, CSS, JavaScript, PHP, Java).

Desired Skills

Technical Proficiency: Knowledge of Confluence APIs, DNS, databases, networking, and Active Directory

Integration: Develop and maintain integrations between Jira and other systems

Problem-Solving: Ability to create logic flow charts and process diagrams based on client needs

Key Responsibilities

• Configuration and Administration: Provide configuration and administrative support for the Atlassian tool suite, including Jira, Confluence, and key third-party add-ons
• Workflow Management: Design and manage workflows, fields, screens, reports, and dashboards within Jira
• User Support: Provide application support for Jira and Confluence to IT and the rest of the business
• Customization: Customize Jira projects with various schemas to match business needs
• Training: Train and mentor team members on the effective use of Jira
• Documentation: Generate documentation on workflows and processes implemented in Jira to support runbooks
• Troubleshooting: Address user concerns and queries, troubleshoot technical issues
• Performance Monitoring: Monitor system performance and implement improvements where necessary