Job Summary
Drive platform reliability, infrastructure modernization, technical debt reduction, and operational automation across managed hosting and cloud environments. Improve system resilience, observability, and production stability through automation and proactive remediation.
Key Responsibilities
- Manage firmware, kernel, operating system, and software patching across hosting and managed application environments.
- Identify technical debt, assess risks, and implement prioritized remediation and modernization plans.
- Develop automation for provisioning, deployment, patching, remediation, and configuration management.
- Build automated release pipelines with human approval checkpoints and develop self-healing capabilities.
- Define and monitor SLIs/SLOs, error budgets, and platform reliability metrics.
- Build dashboards and improve monitoring, alerting, logging, and tracing.
- Respond to production incidents, troubleshoot platform issues, and contribute to root cause analysis and corrective actions.
- Maintain runbooks, support on-call readiness, and collaborate with engineering teams on scalability, security, and operational improvements.
Required Skills & Experience
- 3–5+ years of experience in Platform Engineering, Systems Engineering, SRE, or Infrastructure Operations.
- Advanced Linux administration and troubleshooting, including kernel and firmware knowledge.
- Strong experience with Kubernetes, Docker, and distributed systems.
- Hands‑on automation and Infrastructure as Code using Terraform, Ansible, Puppet, Chef, or equivalent tools.
- Experience with CI/CD and automated deployment pipelines.
- Knowledge of SLIs/SLOs and observability tools such as Grafana, Datadog, or Prometheus.
- Strong scripting skills in Python, Bash, Go, or similar languages.
- Experience handling production incidents, root cause analysis, and corrective actions.
- Troubleshooting expertise across compute, networking, storage, and application layers.
- Experience with cloud-hosted, managed hosting, or hybrid infrastructure.
Preferred Qualifications
- Experience managing fleet-wide firmware and OS patching.
- Experience with progressive delivery, canary releases, blue‑green deployments, or human‑approved automation.
- Familiarity with error budgets and SLO-driven prioritization.
- Experience with configuration and patch management across heterogeneous hardware fleets.
Other Requirements
- Participation in an on‑call rotation, including outside standard business hours.
- Ability to lead technical initiatives, mentor engineers, and collaborate across teams.