Site Reliability Engineer

Aptonet; India; Presencial; INR 3.000.000 - 5.200.000; Jornada completa

Descripción de la vacante

Aptonet is seeking a Senior Site Reliability Engineer to join the CORE team. You will operate production services across company-hosted data centers, with emphasis on reliability, security, and resilience.

The role involves incident response, lifecycle management, and building automation to reduce repetitive work. The ideal candidate has hands-on production support experience and strong engineering judgment to balance reliability, projects, and automation improvements.

Formación

• Hands-on Ansible Automation Platform experience.
• Strong Python development and automation skills.
• Enterprise Jenkins/CI-CD administration experience.
• Kubernetes and container ops experience.
• Production support with reliability focus.

Responsabilidades

• Support and maintain critical production engineering services for reliability and recoverability.
• Investigate incidents, perform RCA, implement preventive actions.
• Manage platform upgrades, patching, configurations, and lifecycle maintenance.
• Address technical debt, end-of-life tech, and security vulnerabilities.
• Contribute to disaster recovery planning and resiliency improvements.
• Develop/runbooks and technical documentation for support procedures.
• Design and maintain automation components with REST APIs and tooling.

Conocimientos

Ansible Automation Platform

Python development

Jenkins & CI/CD

Kubernetes

Site reliability

Herramientas

OpenShift

Nexus Repository Manager

HashiCorp Vault

REST APIs

Git

Descripción del empleo

We are seeking a Senior Site Reliability Engineer to join the Critical Operations & Reliability Engineering (CORE) team. This team supports enterprise engineering platforms, including GitHub Enterprise, Jenkins, Nexus Repository Manager, HashiCorp Vault, and OpenShift, along with automation solutions built using Ansible Automation Platform (AAP), Jenkins, and Python.

The role focuses on maintaining reliable, secure, and resilient production services deployed primarily in company-hosted data centers. Responsibilities include platform administration, incident resolution, lifecycle management, and developing automation that reduces repetitive operational work.

The ideal candidate combines hands‑on production support experience with strong engineering skills and sound judgment. You will balance operational responsibilities, planned projects, and improvement initiatives, with work tracked and prioritized through ServiceNow and Azure DevOps.

Key Responsibilities

Production Operations and Reliability

• Support and maintain critical production engineering services, ensuring availability, stability, and recoverability.
• Investigate complex incidents, perform root cause analysis, and implement corrective and preventive actions.
• Manage platform upgrades, patching, configurations, and ongoing lifecycle maintenance.
• Identify and address technical debt, unsupported components, end‑of‑life technologies, and security vulnerabilities.
• Contribute to disaster recovery planning, resiliency improvements, and operational risk reduction.
• Participate in operational readiness reviews and onboarding of new services.
• Develop and maintain runbooks, technical documentation, and support procedures.

Automation and Engineering

• Design, develop, and maintain automation using Ansible Automation Platform, Jenkins, Python, and REST APIs.
• Build reusable automation components and engineering tools that reduce manual effort and improve consistency.
• Evaluate automation opportunities based on business value, operational impact, implementation complexity, and long‑term maintenance needs.
• Apply software engineering practices, including version control, testing, peer reviews, documentation, and coding standards.
• Participate in code reviews and contribute to engineering best practices across the team.

Planning and Continuous Improvement

• Identify opportunities to improve platform reliability, scalability, security, and operational efficiency.
• Document proposed improvements and contribute to planning and prioritization through established team processes.
• Balance production support, project delivery, technical debt reduction, and automation initiatives according to business priorities and team capacity.
• Support platform modernization and process improvement efforts.
• Determine when processes should be automated, simplified, standardized, eliminated, or retained as manual activities.

Required Qualifications

Ansible and Infrastructure Automation

• Strong hands‑on experience with Ansible Automation Platform (AAP).
• Experience creating and maintaining Ansible playbooks, roles, workflows, and reusable automation.
• Strong understanding of Infrastructure as Code and configuration management practices.

Python Development

• Strong Python development and scripting skills, including experience building production-quality automation.
• Experience integrating systems through REST APIs.
• Proficiency with Git, automated testing, and peer review processes.
• Understanding of software design patterns, coding standards, and maintainable development practices.

Jenkins and CI/CD Administration

• Experience administering Jenkins in an enterprise production environment.
• Hands‑on experience supporting Jenkins controllers, agents, and pipelines.
• Ability to troubleshoot CI/CD platform issues and associated developer workflows.

Kubernetes and Container Operations

• Experience supporting Kubernetes environments and troubleshooting containerized applications.
• Understanding of Kubernetes architecture and day‑to‑day operations.

Site Reliability and Production Support

• Experience supporting production services and managing technical incidents.
• Strong troubleshooting, root‑cause analysis, and problem‑solving skills.
• Experience improving service reliability and availability.
• Understanding of service‑level agreements (SLAs), service‑level objectives (SLOs), operational risk, disaster recovery, and resiliency planning.

Preferred Qualifications

• Hands‑on administration experience with one or more of the following platforms:
• Red Hat OpenShift
• Nexus Repository Manager
• HashiCorp Vault
• Experience with vulnerability management, security remediation, and enterprise application support.
• Familiarity with Azure, AWS, or Google Cloud.
• Experience with platform engineering, infrastructure modernization, and Agile delivery practices.
• Familiarity with ServiceNow and Azure DevOps for work tracking and prioritization.

Platform administration experience is strongly preferred.

Relevant experience includes installing, configuring, upgrading, securing, integrating, maintaining, or operationally supporting enterprise platforms. End‑user familiarity alone is insufficient for the administration responsibilities of this role. Enterprise Jenkins administration is required.

Professional Attributes

• Takes ownership of production services and operational outcomes.
• Applies engineering judgment to improve reliability and resolve recurring problems.
• Uses automation strategically, weighing its value against complexity and maintenance costs.
• Communicates clearly with technical and non‑technical stakeholders.
• Collaborates effectively and aligns work with established team priorities.
• Identifies improvement opportunities while maintaining focus on operational commitments and the highest‑value work.

First-Year Success Measures

• Establish ownership of critical engineering services.
• Improve service reliability, platform stability, and operational maturity.
• Reduce repetitive manual work through targeted automation.
• Strengthen incident response, root‑cause analysis, and operational documentation.
• Contribute to platform modernization and technical debt reduction.
• Increase team capacity while supporting reliable, secure, and scalable engineering services.