Platform Product Manager

JP Morgan Services India Pvt Ltd; Bengaluru; On-site; INR 3,500,000 - 6,500,000; Full time

Job summary

JPMorganChase in Bengaluru seeks a Platform Product Manager — Vice President to own the end-to-end lifecycle of internal platforms enabling cross-team collaboration and customer-focused delivery.

You will set vision, gather feedback, drive delivery, and ensure scalability, resiliency, and regulatory alignment with agile cross-functional teams and external partners.

Qualifications

• Experience as a technical/platform product manager working with backend- and data engineers.
• Experience in a complex software environment, ideally within retail financial services.
• Skilled at planning, prioritizing, and maintaining product backlogs across internal and vendor integrations.
• Technical fluency: comfortable partnering with the Tech Lead on design journeys, integration patterns, APIs, system architecture, and non-functional scalability.
• Commercial acumen: data-driven decisions when assessing value and building cases for new deliveries or cost optimization.
• Stakeholder management: ability to align diverse business and technical teams across regions.
• Strong communication skills, able to explain design, architecture, and roadmap to both technical and business audiences.

Responsibilities

• Define the long-term vision, roadmap, and strategic goals for internal platforms and their integrations.
• Analyze and synthesize requirements from stakeholders across Product, Engineering, and other business teams.
• Proactively monitor trends to propose new solutions that better serve customers and optimize internal UX.
• Collaborate with vendors and manage vendor relationships, integrations, and delivery backlog.
• Provide light project-management oversight, including milestone tracking, risk identification, and cross-team coordination.
• Define product and platform success metrics, analyze user engagement and feedback, and document objectives, roadmaps, metrics, deliverables.
• Ensure the product prioritizes customer needs, performance, and quality, and meets regulatory, risk, and control requirements.

Skills

Platform product mgmt

Backend/data engineering collaboration

Complex software environment

Backlog planning/prioritization

Technical fluency with APIs

Commercial acumen

Stakeholder management

Strong communication

Job description

Platform Product Manager - Vice President

Our team builds and manages the internal platforms, services and integrations that power Chase's digital channels. We're looking for solution-oriented, commercially minded, technical and customer-focused product managers who thrive in an agile environment and want to help build exceptional user experiences within a diverse and inclusive team. As a Platform Product Manager at JPMorganChase within the International Consumer Bank, you lead the end-to-end product life cycle for internal platforms that enable teams across the organization to better serve our customers. As a core leader, you act as the voice of both our customers and internal platform users, developing scalable platforms that provide lasting value. You set the long-term vision, guide successful delivery, gather feedback, and drive continuous optimization. Committed to scalability, resiliency, and stability, you work closely with cross-functional teams and vendors to deliver high-quality platform capabilities.

Job responsibilities

• Define the long-term vision, roadmap, and strategic goals for internal platforms and their integrations.
• Analyze and synthesize requirements from stakeholders across Product, Engineering, and other business teams, translating them into detailed requirements for engineers.
• Proactively monitor trends to propose new solutions that better serve customers, and seek optimizations that enhance the internal user experience.
• Collaborate with vendors and manage vendor relationships, integrations, and delivery backlog.
• Provide light project-management oversight, including milestone tracking, risk identification, delivery reporting, and cross-team coordination.
• Define product and platform success metrics, analyze user engagement and feedback, and maintain clear documentation of objectives, roadmaps, metrics, and deliverables.
• Ensure the product prioritizes customer needs, performance, and quality, and meets all regulatory, risk, and control requirements.

Required qualifications, capabilities, and skills

• Experience as a technical/platform product manager, working with backend- and data engineers.
• Experience in a complex software environment, ideally within retail financial services.
• Skilled at planning, prioritizing, and maintaining product backlogs across internal and vendor integrations.
• Technical fluency: comfort partnering with the Tech Lead on designing journeys, integration patterns, APIs, system architecture, and non-functional scalability requirements.
• Commercial acumen: data-driven decisions when assessing value and building cases for new deliveries or cost optimization.
• Stakeholder management: proven ability to align diverse business and technical teams across regions.
• Strong communication skills, able to explain design, architecture, and roadmap to both technical and business audiences.

Preferred qualifications, capabilities, and skills

• Hands-on experience scaling products and/or platforms across markets.
• Familiarity with customer data management platforms, communications platforms, marketing technology, and content management systems.
• Track record of introducing AI tools into product/engineering environments.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Experience Level

Executive Level