Platform Product Delivery Manager

IKEA; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

IKEA Group Digital is seeking a Platform Product Delivery Manager to lead end-to-end delivery of digital products within a platform subdomain. You will ensure quality, scalability, and business value while aligning product, engineering, and operations across teams.

You will drive lifecycle delivery from discovery through deployment and operations, building high-performing teams and implementing agile, outcome-driven practices with strong KPI/OKR discipline.

Qualifications

• Experience leading cross-technical product and engineering teams.
• Understanding of software engineering principles and modern development practices.
• Experience with Agile methodologies and outcomes.
• Ability to define and measure success with KPIs and OKRs.
• Strong stakeholder management and communication skills.
• Understanding of cost drivers in software delivery and decisions impact.
• A passion for digital product delivery, innovation, and continuous improvement.

Responsibilities

• Manage and support SAP landscapes, including development, QA, and production systems.
• Oversee SAP transports, patches, and system upgrades across landscapes.
• Monitor SAP health, performance, and capacity; manage jobs and interfaces.
• Coordinate SAP Notes, upgrades, and remediation activities.
• Troubleshoot SAP system, database, and integration issues.
• Maintain governance for SAP roles, access and security.
• Administer SAP Solution Manager, monitoring and alert management.
• Support SAP BTP services and cloud-based extensions.
• Ensure security, cost-management, and architectural alignment across SAP environments.

Skills

Cross-functional leadership

Software engineering fundamentals

Agile methodologies

KPIs & OKRs

Stakeholder management

Cost awareness

Product delivery passion

Tools

SAP Solution Manager

SAP BTP

API Management

Cloud Connector

Job description

\"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.\"

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

Are you a strong delivery leader within digital products and platforms, who enjoys leading cross-functional teams and creating real business impact through technology? Do you thrive in complex environments where you balance product vision, engineering excellence, and operational performance? If yes – keep reading, as this might be your next role!

We are looking for a Platform Product Delivery Manager to join IKEA Group Digital. In this role, you will lead the end-to-end delivery of digital products within a platform subdomain, ensuring they are built and operated with quality, scalability, and business value in mind.

You are someone who inspires others, builds strong teams, and creates clarity in complex situations. You combine a strong customer focus with a deep understanding of technology and delivery, and you have the ability to translate insights into tangible product outcomes.

Above all, you take ownership, show initiative, and are passionate about delivering high-quality digital products that make a difference.

Furthermore, we believe that you bring:

• Strong experience in leading cross-technical product and engineering teams
• Good understanding of software engineering principles and modern development practices
• Experience working with agile methodologies and outcome-oriented ways of working
• Ability to define and measure success through KPIs and OKRs
• Strong stakeholder management and communication skills
• Understanding of cost drivers in software delivery and the impact of technical decisions
• A passion for digital product delivery, innovation, and continuous improvement

A day in your life with us

As a Platform Product Delivery Manager, you will be responsible for driving the full lifecycle of digital products – from discovery and development to deployment and operations – ensuring they deliver value to the business and our customers.

You will work closely with product, engineering, and business stakeholders to secure alignment, remove obstacles, and ensure seamless delivery across teams and dependencies.

You will also play a key role in building strong, high-performing teams and enabling ways of working that support speed, quality, and continuous improvement.

Role and Responsibilities:

1. Manage and support SAP landscapes, including development, quality assurance, and production systems.

   Oversee SAP installations, upgrades, patches, kernel updates, system copies, refreshes, migrations, and decommissioning.

   Manage SAP transports across system landscapes in accordance with change-management procedures.

   Monitor SAP system health, availability, performance, and capacity.

   Manage background jobs, interfaces, RFC connections, printers, certificates, and technical configurations.

   Coordinate support packs, enhancement packages, SAP Notes, technical upgrades, and remediation activities.

   Troubleshoot and resolve SAP system, database, integration, and performance-related issues.

   Ensure effective incident, problem, change, and release management processes.

2. Manage and administer SAP Solution Manager environments and related technical components.

   Support system monitoring, technical monitoring, application monitoring, and alert management.

   Manage change and transport processes using SAP Solution Manager capabilities.

   Support IT service management, incident, problem, and change-management processes.

   Maintain system documentation, technical inventory, system relationships, and solution documentation.

   Coordinate maintenance planner activities, upgrade planning, system validation, and technical readiness assessments.

   Support root-cause analysis, business-process monitoring, and service-level reporting.

   Ensure Solution Manager is integrated with the SAP landscape and relevant support processes.

3. Manage and support SAP Business Technology Platform services and environments.

   Administer BTP accounts, global accounts, subaccounts, entitlements, subscriptions, and service assignments.

   Manage BTP security, trust configuration, identity federation, destinations, certificates, and connectivity.

   Support SAP BTP services such as Integration Suite, Cloud Connector, API Management, Extension Suite, and application runtimes, where applicable.

   Monitor BTP applications, integrations, usage, performance, availability, and service consumption.

   Coordinate BTP provisioning, configuration, upgrades, incident resolution, and lifecycle management.

   Ensure BTP environments comply with enterprise architecture, security, governance, and cost-management requirements.

   Work with application and integration teams to support cloud-based extensions and interfaces.

4. Own the technical administration and governance of SAP roles, profiles, users, and authorizations.

   Design, create, modify, and maintain SAP roles in accordance with approved business requirements and security policies.

   Support composite, single, derived, and business roles as applicable.

   Manage user provisioning, deprovisioning, access changes, and emergency access processes.

   Coordinate role testing, approval, transport, and deployment across SAP environments.

   Support segregation-of-duties analysis, critical-access reviews, and remediation activities.

   Coordinate periodic user-access reviews and role recertification with business process owners and information security.

   Maintain appropriate controls for privileged access, firefighter/emergency access, and technical users.

   Ensure roles and authorizations are documented and aligned with the approved organizational and process structure.

   Support audits and provide evidence relating to access controls, authorization design, and remediation activities.

5. Manage the infrastructure supporting SAP applications, including servers, databases, operating systems, storage, networks, and cloud platforms.

   Ensure infrastructure availability, resilience, scalability, and performance.

   Coordinate infrastructure provisioning, configuration, upgrades, patching, and decommissioning.

   Manage operating-system and database maintenance in line with SAP requirements.

   Establish monitoring, alerting, capacity-planning, and performance-management processes.

   Ensure appropriate backup, restore, disaster-recovery, and business-continuity arrangements.

   Coordinate infrastructure support with internal teams, hosting providers, cloud providers, and technology partners.

6. Ensure SAP, Solution Manager, BTP, and infrastructure environments comply with organizational security policies and regulatory requirements.

   Support vulnerability assessments, security patching, audit activities