Platform Delivery Programme Manager

Crisil; Mumbai; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Crisil seeks a Platform Delivery Program Manager in Mumbai to serve as the operational backbone of complex product programs. You will coordinate governance, reporting, and agile ceremonies across Product Managers, Tech Leads, and Developers, ensuring tangible delivery visibility and risk mitigation.

You will document risks, track progress, and maintain artefacts in JIRA, Confluence and Azure DevOps, driving successful platform transitions and continuous improvement across governance processes.

Qualifications

• 5-8 years in PMO/Program Management or analyst roles.
• Strong understanding of Agile methodologies including Scrum, SAFe, and Kanban.
• Experience managing RAID items, dependencies, delivery reporting, dashboards, and executive communications.
• Experience coordinating UAT, release readiness, and production deployments.

Responsibilities

• Own and drive end-of-life (EOL) delivery programs for strategic platforms, ensuring operational stability, risk mitigation, and continuity throughout transition phases.
• Coordinate remediation of platform vulnerabilities and high-priority production issues with Engineering, Information Security, Infrastructure and Product teams.
• Oversee incident management and production defect triage processes with timely resolution and root-cause analysis.
• Support governance and reporting for platform health, including defect trends, vulnerability closure progress, SLA adherence, and operational risk indicators.
• Develop and maintain cutover plans to migrate from legacy applications to new platforms with minimal business disruption.
• Facilitate agile ceremonies and support planning across multiple teams, acting as Scrum Master where required.
• Build dashboards and reporting in JIRA, Confluence and Azure DevOps to provide delivery and operational visibility.
• Support financial tracking, resource planning, capacity management, and program-level reporting.
• Identify, manage, and escalate risks, dependencies, blockers, and delivery issues with mitigation plans.
• Lead UAT planning and coordination including test readiness, stakeholder alignment, defect tracking, go-live preparation and deployment support.
• Partner with Product Managers to align platform stabilisation, technical debt reduction and operational improvements with strategic objectives.

Skills

PMO Experience

Agile Methodologies

Stakeholder Mgmt

Communication Skills

Education

Degree in Business/Technology

Tools

JIRA

Confluence

JIRA Product Discovery

Azure DevOps

Job description

About the Role

As a Platform Delivery Program Manager, you will be the operational backbone of the Product Program in India, reporting to the Program Manager. You will play a crucial role in ensuring the smooth running of program governance, reporting and agile ceremonies.

Day-to-day, you ll be working closely with the Product Managers, Business Analysts, Tech Leads and Developers, to document risks, track progress, and keep delivery visible. You will support Program ceremonies, prepare reporting packs, and maintain key artefacts in JIRA, Confluence and Azure DevOps. Success means programmes run smoothly, platform risks are actively managed, operational issues are resolved quickly, and platform transition activities are executed successfully.

This is a fantastic opportunity for someone with strong PMO / Program Analyst experience with a high attention to detail and ability to instil this in others to step into a high-visibility role with real ownership, directly enabling the success of one of the company s most strategic growth areas.

What the job involves

• Own and drive end-of-life (EOL) delivery programs for strategic platforms, ensuring operational stability, risk mitigation, and continuity throughout transition phases:
• Coordinate and manage remediation of platform vulnerabilities and recurring high-priority production issues in close partnership with Engineering, Information Security, Infrastructure, and Product teams.
• Oversee incident management and production defect triage processes, ensuring timely resolution, root cause analysis, corrective actions, and regular stakeholder communication.
• Support governance and reporting for platform health, including defect trends, vulnerability closure progress, SLA adherence, and operational risk indicators.
• Develop and maintain cutover plans to support migration from legacy applications to new platforms with minimal business disruption.
• Support governance and operational management of product and platform initiatives:
• Maintain RAID logs, dependency maps, delivery documentation, and governance artefacts.
• Facilitate agile ceremonies and support Planning across multiple teams, acting as Scrum Master where required.
• Build dashboards and reporting in JIRA, Confluence, and Azure DevOps to provide delivery and operational visibility.
• Support financial tracking, resource planning, capacity management, and program-level reporting.
• Identify, manage, and escallate risks, dependencies, blockers, and delivery issues with clear mitigation plans.
• Lead User Acceptance Testing (UAT) planning and coordination, including test readiness, stakeholder alignment and availability, defect tracking, go-live preparation, and deployment support.
• Partner closely with Product Managers to ensure platform stabilisation, technical debt reduction, and operational improvement activities align with strategic objectives.
• Facilitate clear communication with stakeholders through status reporting, escalation management, risk reviews, delivery reporting, and executive-ready updates.
• Drive continuous improvement of tooling, reporting standards, governance processes, and delivery practices.

Requirements

• Experience: 5-8 years in PMO, Program Support, or Project Management / Analyst roles within complex delivery environments.
• 5 8 years experience in PMO, Program Support, Project Management, Technical Program Management, or Program Analyst roles within complex delivery environments.
• Strong understanding of Agile methodologies including Scrum, SAFe, and Kanban.
• Hands-on experience with JIRA, Confluence, JIRA Product Discovery, and Azure DevOps.
• Experience managing RAID items, dependencies, delivery reporting, dashboards, and executive communications.
• Experience supporting production platforms, incident management, defect remediation, vulnerability management, and operational governance.
• Experience coordinating UAT, release readiness, and production deployments.
• Strong analytical, organisational, stakeholder management, and communication skills.
• Experience supporting platform migration, application modernisation, or transition initiatives is desirable.

Nice to Have

• It would be advantageous if you had some of the following:
• Familiarity with scaled agile ceremonies (e.g. PI Planning).
• Proficiency in PowerPoint and visual communication.
• Strong understanding of WBS and how they link to Business Outcomes.
• Knowledge of financial tracking across development teams.
• Understanding of working within a Product Development Life Cycle (PDLC).
• Demonstrated attention to detail and ability to hold others accountable to quality and precision.
• Experience supporting distributed teams across time zones.
• Personal skills: team-oriented, proactive, analytical, and comfortable working with both detail and big-picture context.
• Exposure to Jobs-To-Be-Done (JTBD) and Human-Centred Design (HCD).
• Industry experience in Financial Services, Benchmarking, or Data Analytics.
• Experience with visual reporting / dashboards (Power BI, Tableau).
• Exposure to executive-level reporting and presentations.

The Ideal Profile

This ideal profile is not a list of requirements they are above but is meant to give some colour to the kind of person we re looking for. If you don t fit this profile but meet the requirements we are still keen to hear from you.

The ideal Program Associate is degree educated in Business, Technology or related field, with experience in product or software delivery environments and, ideally, exposed to Financial Services, Benchmarking, or Data Analytics. Naturally analytical and highly organised, they thrive on bringing order, clarity, and structure to complex programs and enjoy supporting teams through disciplined execution. Curious, eager to learn, and motivated to grow into a future Program Manager, they combine a strong appetite for learning with a proactive, tenacious work ethic.

They are confident working with stakeholders at all levels, able to build trusted relationships with peers and senior colleagues, and increasingly capable of educating others on program management practices. Known for their reliability and high sense of ownership, they take responsibility for delivering work to a consistently high standard and take pride in demonstrating what good looks like across documentation, reporting, and delivery support. Above all, they bring a blend of drive, professionalism, and growth mindset that makes them a strong contributor to a fast-moving, global product transformation program.

This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying