Pharmacovigilance Operations Manager

Amgen; India; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Amgen is seeking a Pharmacovigilance Operations Manager to oversee the PV department operations, including adverse event handling, risk management, and safety communications. The role ensures global safety regulatory compliance and oversees training for vendors and staff.

You will lead ICSR processing, QC trend analysis, and ensure timely case submissions while coordinating with internal teams and external partners.

Qualifications

• Masters or equivalent with relevant PV experience.
• Willingness to lead teams and projects.
• Experience supporting inspections or audits.
• Proficiency in safety systems and regulatory guidelines.
• MS Word, Excel, PowerPoint, Project, Outlook proficiency.

Responsibilities

• Oversee ICSR processing and ensure timely, high-quality cases.
• Provide resources and training to vendors for case management.
• Support QC analysis and communication of results.
• Develop and deliver PV training materials and conventions.
• Manage staff within Case Management and escalation processes.
• Support regulatory submissions and data-exchange contract reviews.
• Monitor compliance and support vendor audits/inspections.
• Maintain inspection readiness and represent in Health Authority activities.

Skills

Regulatory PV

Project leadership

Safety systems

Audits experience

MS Office

Education

Master's degree

Bachelor's degree

Associate's degree

High school diploma

Tools

MS Office Suite

Job description

Career Category

Safety

Job Description

The Pharmacovigilance Operations Manager at Amgen oversees the operations of the pharmacovigilance department, including the handling of adverse event reports, risk management, and safety communication. They ensure compliance with global safety regulations and guidelines.

Job Summary

Responsible for:

• Support ICSR processing to ensure high-quality cases in a timely manner to meet all worldwide regulatory authority requirements
• Provide vendors with resources and training to perform their role
• Support the analysis and communication of case QC results
• Lead development and delivery of training materials for case management conventions
• Support resolution of case related specific queries
• Management of multiple business partner relationships for case management
• Support reviews of contract wording for case related data exchange
• Monitoring compliance regarding regulatory submissions and/or contractual wording for data exchange
• Assign tasks within Case Management to direct and indirect reports
• Support management of staff within Case Management
• Escalation of case processing issues
• Audit & external inspection support
• Undertake activities delegated by the QPPV as detailed in the PV System Master File and maintain a state of inspection readiness
• Be representative and point of contact for Health Authority Inspection and Internal Process Audits within the remit of role and responsibility
• Performs other duties related to the position as necessary as defined in Standard Operating Procedures or as requested by his/her supervisor

Key Activities

• Day-to-day vendor management issues
• Interact with other local safety offices
• Ensure case processing timelines for AE intake, triage and submission are met
• Assess workload to assist in resource management
• Support on-boarding and on-going training of vendors
• Attend management meetings with vendors
• Support analysis of QC trends
• Support generating, communicating, and archiving of reports of QC findings
• Support audits of CAPAs and other actions/recommendations for ICSR quality related measures
• Perform case review as required
• Lead development and delivery of convention-related training material
• Support training of local office staff
• Perform US case follow up activities
• Perform BP reconciliation as required by safety agreement
• Generate and distribute performance metrics (submission compliance, volumes, turnaround times)
• Support reviews of contract wording for case related data exchange
• Support regulatory inspection and support for vendor audits/inspections
• Oversee performance monitoring and relay metrics to vendors
• Support analysis of QC trends including actions/recommendations
• Generate, communicate, and archive report of QC findings

Knowledge and Skills

• Understanding of global regulatory requirements for pharmacovigilance
• Project leadership experience
• Competence in safety systems
• Experience in supporting inspections or internal audits
• Microsoft Suite: Word, Excel, PowerPoint, Project, Outlook

Education & Experience (Basic)

• Master's degree and 3 years of directly related experience OR
• Bachelor's degree and 5 years of directly related experience OR
• Associate's degree and 10 years of directly related experience OR
• High school diploma / GED and 12 years of directly related experience, AND
• Previous experience directly managing teams, projects, programs or directing the allocation of resources