Petpooja (Prayosha food services Pvt ltd) Looking for at Hyderabad, Telangana

Petpooja (Prayosha food services Pvt ltd); Hyderabad; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

Join a dynamic team as a Merchant Trainer/Technical Support Engineer, where you will engage directly with restaurant partners to provide exceptional technical support and training. This role offers a unique opportunity to solve real-world tech issues, install software, and foster positive relationships with clients. If you have a knack for troubleshooting and a passion for technology, this position is perfect for you. Enjoy the benefits of health insurance, paid sick time, and a supportive work environment while making a significant impact in the food service industry. Your expertise will help streamline operations and enhance customer satisfaction!

Benefits

Health insurance

Leave encashment

Life insurance

Paid sick time

Provident Fund

Qualifications

• Proven experience in technical support roles with hands-on OS experience.
• Excellent problem-solving and communication skills are essential.

Responsibilities

• Visit restaurant partners to provide technical support and training.
• Diagnose and troubleshoot software and hardware issues effectively.

Skills

Technical Support

Network Configuration

IP Configuration

Software Installation

Software Training

Hardware Configuration

Education

Certification in Microsoft, Linux, Cisco

Tools

Windows

Linux

Mac OS

Remote Desktop Applications

Job description

Designation: Merchant Trainer/ Technical Support Engineer
Location: Gachibowli (Hyderabad)
Company Website: http://www.petpooja.com

Responsibilities:

1. Visit our Restaurant Partners in the field.
2. Provide service and customer support during field visits.
3. Install our POS software on their systems/devices.
4. Train clients on our product.
5. Diagnose errors or technical problems and determine proper solutions.
6. Build positive relationships with customers.
7. Research and identify solutions to software and hardware issues.
8. Troubleshoot technical issues, including account setup and network configuration.
9. Ask customers targeted questions to quickly understand the root of the problem.
10. Guide clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
11. Ensure all issues are properly logged.

Minimum Requirements:

1. Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
2. Hands-on experience with Windows/Linux/Mac OS environments.
3. Good understanding of computer systems, mobile devices, and other tech products.
4. Ability to diagnose and troubleshoot basic technical issues.
5. Familiarity with remote desktop applications.
6. Excellent problem-solving and communication skills.
7. Ability to provide step-by-step technical help, both written and verbal.
8. Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.

Skills Required: Technical Support, Network Configuration, IP Configuration, Software Installation, Software Training, Hardware Configuration, etc.

Note: Candidates must have their own laptop and vehicle (TA/DA will be provided as per the travel policy). Candidates should be familiar with the local language.

Job Type: Full-time

Salary: ₹15,000.00 – ₹25,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Shift:

Application Questions:

• Do you have a laptop and vehicle?
• Are you ready for fieldwork?

Experience:

• Total work: 1 year (Preferred)
• Network support: 1 year (Preferred)
• Network installation: 1 year (Preferred)
• Software troubleshooting: 1 year (Preferred)

Language:

• Telugu (Preferred)
• English (Preferred)

Willingness to travel:

Speak with the employer:
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