Personal Banker-Inbound_BRANCH BANKING_0466_0254_1004035

Kotak Mahindra Bank; Sahibzada Ajit Singh Nagar; On-site; INR 300,000 - 420,000; Full time

Job summary

Kotak Mahindra Bank is seeking a detailed-oriented Personal Banker - Inbound to join our Branch Banking team in India. The role focuses on handling day-to-day cash and non-cash transactions while ensuring a seamless, high-quality customer experience.

You will address customer needs, promote banking services, and ensure operational accuracy and efficiency, maintaining professional interactions to drive satisfaction and referrals.

Responsibilities

• Manage cash and non-cash transactions efficiently and accurately.
• Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
• Provide general banking information and resolve customer queries promptly.
• Maintain high standards of speed and accuracy in all transactional processes.
• Identify and promote cross-selling opportunities for other banking products and services.
• Ensure a positive and professional customer experience to foster loyalty and referrals.

Job description

Job Description:

We are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.

Responsibilities

1. Manage cash and non-cash transactions efficiently and accurately.
2. Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
3. Provide general banking information and resolve customer queries promptly.
4. Maintain high standards of speed and accuracy in all transactional processes.
5. Identify and promote cross-selling opportunities for other banking products and services.
6. Ensure a positive and professional customer experience to foster loyalty and referrals.