People Solutions Associate

Visa; Bengaluru; On-site; INR 480,000 - 720,000; Full time

Benefits offered by this job

Visa is an EEO Employer

Job summary

Visa's People Shared Services team supports 20,000+ employees worldwide, processing data changes, verifying employment, and handling queries related to employee records. The Associate Analyst role collaborates with COEs to ensure accurate data, timely responses, and high-quality employee experience.

Reports to the Manager, People Shared Services. The role requires familiarity with Workday, ServiceNow, and vendor tools, with in-office days required as per hiring manager.

Qualifications

• Associate: Minimum of 6 months of work experience or a Bachelor's Degree.
• Experience using HRIS tools (like Workday, PeopleSoft, ADP).
• Experience using an HR Case Management system (like ServiceNow).
• Familiar with HR policies in a Global Shared Services model.

Responsibilities

• Assist in processing employee data changes and verification of employment requests.
• Analyze and resolve queries related to employee transfers, terminations, and demographics.
• Utilize HRIS tools and case management systems to research and provide resolutions.
• Support cyclical HR events such as Annual Reviews/ Promotions.
• Maintain confidentiality and collaborate with COEs across HR, Payroll, Benefits, and Compensation.

Skills

Strong communicator

Customer service mindset

Team player

Microsoft Office

Power BI

Education

Bachelor's degree

High School diploma

Tools

Workday

PeopleSoft

ADP

ServiceNow

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Visa's People Shared Services team supports more than 20,000 employees globally across multiple locations and geographies and play a critical role in ensuring a best-in-class employee experience. The Associate Analyst role will be primarily responsible for processing employee data changes, program support and execution of task, Verification of Employment request, employee file record management and assisting with other queries related to employee data accuracy.

Our team partners closely with our Centers of Excellence teams, fostering a culture of continuous improvement while guaranteeing an efficient and consistent approach to the execution of our People Shared Service operational goals. This role reports to the Manager, People Shared Services.

Key areas of responsibility

• Will assist in supporting global programs/processes such as Timely Termination Processing, HR Privileged Access Assignments, Team Reporting and Audit controls
• Work to analyze and resolve queries for both simple to medium complexity data processing request as it relates to employee transfers, terminations, personal demographic updates, VOE's and other inquiries from People Managers, Business Partners, employees, internal COE's and vendors
• Make appropriate adjustments per the request and communicating progress and outcomes to requestors in a timely and efficient manner, utilizing strong customer service skills
• Employs internal tools such as the case management system (ServiceNow), HRIS (Workday) and vendor tools (Smart Recruiters, ADP, Guardian etc.) effectively to research and assess next steps and accurate resolutions
• Supports cyclical HR events that impact employees (i.e., Annual Review/Promotions)
• Updates and improves the knowledge repository to enable team to take ownership of a higher percentage of inbound inquiries. Actively identifies opportunities for educating team.
• Assist in making recommendation related to training documentation and gaps
• Establish and maintain collaborative and respectful partnerships with our COE's in HR, Payroll, Benefits, Compensation, and others to further our continuous effort to improve operations, streamline work processes, and work cooperatively and jointly to provide a high-quality employee experience
• Be flexible and able to handle unexpected transactions and service requests
• Maintain discretion and adhere to strict confidentiality standards
• Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• Associate: Minimum of 6 months of work experience or a Bachelor's Degree

Preferred Qualifications

• Associate: 2 or more years of work experience
• 6+ years of relevant work experience.
• Must have a High School diploma or equivalent. 4+ years of relevant work experience.
• Experience using enterprise-scale HRIS tools (like Workday, PeopleSoft, ADP etc.)
• Experience using a HR Case Management system (like ServiceNow)
• General knowledge of HR functional policies and practices within a Global Shared Services model
• Familiar with the utilization and management of enterprise level systems such as Workday and ServiceNow, other comparable software tools acceptable
• Able to work in a fast paced/high volume environment with a focus on QA and meeting established KPIs/SLAs
• Collaborative style and a good team player with a strong customer centered mind-set that focusses on employee experience and continuous improvement for all processes
• Strong communicator who can deliver easily understandable resolutions to employees and internal teams in common/natural language
• Proficient in Microsoft Office products (PP Presentations, Excel Pivots, VLOOKUP's, Power BI etc)
• Able to work Monday - Friday and be available for meetings with teams in the US, APAC, CEMEA & Europe when required

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.