People ServiceDesk Executive

British Council; Dadri; On-site; INR 350,000 - 600,000; Full time

Job summary

British Council in Noida, India is seeking a People Service Desk Executive on a 7-month fixed-term contract. The role supports HR admin across countries not covered by MSP, with focus on delivering prompt, end-to-end user support and ensuring accurate data in HR systems.

You will work within People Experience, liaising with Global Business Services and People teams, handling 1st/2nd level support, contract administration, and HR data tasks in MYHR and SAP SuccessFactors.

Qualifications

• 1 year of HR experience minimum.
• Proven ability to build and manage stakeholder relationships.
• Clear and confident communicator with adaptable style.
• Strong planning and time management in a fast-paced environment.
• Customer-centric mindset with user-focused approach.

Responsibilities

• Provide 1st and 2nd level HR support via email, SuccessFactors and mobile app.
• Support contract changes and postings; assist in issuing letters.
• Assist HR admin tasks on MYHR across onboarding, exits, org data, data reporting and employee changes.
• Generate country-specific HR reports not covered by MSP.
• Record customer interactions promptly in required tools.
• Support pre-appointment screening in countries not supported by MSP.

Skills

Relationship building

Clear communication

Time management

Customer focus

HR systems familiarity

Tools

SuccessFactors

MYHR

CRM

Job description

Job Summary

People Service Desk Executive

Location: Noida, India

Contract Type: 7-month fixed-term contract

Pay Grade: 4

Requirements: You must have the legal right to work in India at the time of application. We are unable to support with visa sponsorship and relocation.

Role Context

Based within the People Experience pillar, you will work closely with the Global Business Services team and People function colleagues, and other stakeholders across British Council globally. The People function as well as the wider organisation is undergoing a significant level of change as part of our strategic response to the key challenges facing the organisation, including the need to remain sustainable in our spend, agile in our approach and effective in the way we work. Working within a global matrix organisation, the role will demand strong communication and organisation skills and an ability to deliver through influence, building relationships internally and providing an exceptional and quality experience for all candidates applying to the British Council.

Role purpose

An People Service Desk Executive will support with all HR admin (Service Desk, PAS,Tier2 MYHR support, HR Ops admin) work for countries that are not being supported by Managed Service Provider. They will also process approved MyHR/other HR technology access requests for TCS colleagues.

Taking responsibility for delivering an exceptional end-to-end user experience with complete focus on quick and efficient completions of tasks/activities/queries assigned.

Main accountabilities

Business Development Support/ Function Support

HR Service Desk and Admin Support for Out-of-Scope Countries:[Was already there]

• Provide 1st and 2nd level support to the British Council staff via email, Success factor tool & a mobile application.
• Support in creating/amending various contracts/variation of contract such as Joining, Internal Job Postings, international mobility.
• Support in creating and issuing general reference and employment letters for employees.
• Support Country HR in completing HR admin task on MYHR across onboarding, Exit, Managing Organisation & Positions, Data Reporting, Absence Management, Employee Changes (Temporary transfer, Internal promotion, Cross-boarding etc.), Job information changes, Termination event amendment.
• Support in generating country specific reports on various HR metrices for countries not supported by Managed Service Provider
• Proactively identify and elevate regional/global requests/issues with managed service provider by creating a new ticket.
• Update required tools (CRM, excel sheets etc.) to record every customer interaction promptly.
• Learn and support Pre-Appointment screening of staff in countries not supported by Managed Service Provider.

Project Support

Tier 2 LMS Admin /Recruitment Admin/Employee Central support for SAP SuccessFactors: [ Already there]

• The primary responsibility is to manage and provide role-based permissions in in Employee Central, Learning and Development and recruitment module on MYHR.
• Validate every position change made by line managers according to position checklist & convert eligible positions from standard to Mass positions on request from managers/ HRBPs or HR Data Lead.
• Support HR operations team with complex requests related to MyHR system.
• Update approved master data in MyHR e.g. add new cost centres to picklists, update organisation and , etc.
• Support HRBPs implementing structure changes in MyHR.
• Support HR Operations team with complex requests related to MyHR EC.
• Review and test MyHR releases, CRs and process changes in EC.
• Escalate master data and process issues for resolution or action planning with Operations, Data and Continuous Improvement Leads as appropriate.
• Support process and systems training for new members of the HR teams.

Requirements of the role

Minimum/essential

• Minimum 1 year experience in HR department
• Experience building and maintaining relationships with a range of internal and external stakeholders, including overcoming challenges and barriers.
• Confident and clear communicator, with experience of adapting your style and approach for maximum impact.
• Experience of planning and organising, confidence in managing your own time effectively in a fast-paced environment and responding to unforeseen priorities
• Customer understanding - Understands customer needs & applies user-centric principles. (Novice).

Desirable

• Understanding of Success factors.
• Experience of working in Background screening
• Knowledge of customer service principles and practices
• Attention to detail to ensure right resolution of the query.
• Must be a highly motivated self-starter comfortable working in a fast-paced environment.
• Eager to learn and develop troubleshooting and customer service skills

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council s Safeguarding policies for Adults and Children.