People Service Center Specialist

7741 WILEY APAC SERVICES LLP; Dadri; Hybrid; INR 400,000 - 640,000; Full time

Job summary

Wiley in Noida, India, is seeking a Specialist for the People Service Center to deliver HR support by resolving inquiries via Workday cases. The role emphasizes policy guidance, data updates, and documentation, with a focus on confidential handling and service quality in a hybrid on-site setting.

Typical duties include employment verification, processing agreements, and updates to HR records. The position requires a Bachelor’s degree and strong communication, with opportunities to develop HR

Qualifications

• Bachelor’s degree or equivalent; 1+ year in HR or related role
• Strong communication and interpersonal skills with a customer service mindset
• Basic knowledge of HRIS systems, HR processes, and service delivery principles
• Proficiency in Microsoft Office Suite
• Ability to manage multiple tasks with attention to detail and accuracy
• Strong time management and teamwork abilities

Responsibilities

• Respond to colleague inquiries regarding HR policies, rewards, benefits, and processes in a timely and professional manner
• Process routine HR service requests such as employment agreement processing, verifications, data updates, reporting, and document submissions
• Maintain accurate case records and update the HR knowledge base
• Assist with HR technology platforms through basic troubleshooting and guiding colleagues on self-service options
• Support HR service communications and distribute colleague information and resources
• Compile service metrics and assist with basic reporting for performance tracking
• Collaborate with stakeholders and HR COEs to ensure consistent service delivery
• Ensure compliance with HR policies and confidentiality standards
• Participate in training sessions and continuously develop HR knowledge
• Provide administrative support for HR projects and service center initiatives

Skills

Communication

Interpersonal skills

Customer service mindset

HRIS knowledge

Microsoft Office

Multitasking

Education

Bachelor’s degree or equivalent; 1+ year HR experience

Tools

Workday

MS Office Suite

Job description

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role: Location: Noida, U.P, India Work Model: Hybrid (On-site presence required) The Specialist, People Service Center delivers essential HR support by resolving colleague inquiries through Workday help cases following established guidelines. The role centers on providing high-quality service, supporting HR processes, and continuously learning best practices to ensure a positive experience for colleagues. The PSC specialist assists colleagues across a range of People Organization services, including responding to questions and needs, advising on policies and practices, and processing transactions that support colleagues. Additional responsibilities include administration, documentation, ongoing communication, research, problem-solving, and auditing system information.

How You Will Make an Impact:

• Respond to colleague inquiries regarding HR policies, rewards, benefits, and processes in a timely and professional manner.
• Process routine HR service requests such as employment agreement processing, employment verifications, data updates, reporting, and document submissions.
• Maintain accurate case records and update the HR knowledge base with relevant information.
• Assist with HR technology platforms by performing basic troubleshooting, testing, and guiding colleagues on self-service options.
• Support HR service communications and help distribute colleague information and resources.
• Compile service metrics and assist with basic reporting for performance tracking.
• Collaborate with stakeholders, HR COEs, and team members to ensure consistent and efficient service delivery.
• Ensure compliance with HR policies and confidentiality standards in all interactions.
• Participate in training sessions and continuously develop knowledge of HR processes and systems.
• Provide administrative support for HR projects and service center initiatives.

What We Are Looking For:

• Bachelor’s degree or equivalent 1 plus year in a similar or any role within the Human Resources function
• Strong communication and interpersonal skills with a customer service mindset
• Basic knowledge of HRIS systems, HR processes, and service delivery principles
• Proficiency in Microsoft Office Suite
• Ability to manage multiple tasks with attention to detail and accuracy
• Strong time management skills
• Ability to work as part of a diverse team

Preferred Skills:

• Experience with HR service platforms or case management tools
• Interest in pursuing HR certifications or career development in HR service delivery
• Ability to learn quickly and adapt to new systems and processes
• Knowledge of Workday is preferred but not essential.

We power infinite possibilities. For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing—creating impact that reaches everywhere. We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives. Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact [e-mail] for assistance.

We are proud that our workplace promotes continual learning and internal mobility. We offer meeting-free Friday afternoons allowing more time for heads-down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow. We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for United Kingdom, Canada and USA based roles.

Applicants who have any questions about the job application process may contact Talent Acquisition Support for assistance.