People Operations - Advisor

Damco Spain SL; India; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Maersk is seeking a People Operations Advisor to be the first point of contact for employees and leaders, helping them solve HR queries online, on the phone or on site. You will join the People Operations Advisory team implementing a new HR service delivery model, processes and technology to deliver a great experience with HR.

Own inquiries about policies and procedures, guide self-service in Workday, promote HR knowledge content, and coordinate onboarding and offboarding while improving

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or related field, or equivalent work experience.
• 2–4 years of experience in HR Operations, HR Shared Services, People Operations, or customer support.
• Experience working with HR systems, preferably Workday and HR case management platforms.
• Strong written and verbal communication with ability to explain HR policies clearly.
• Demonstrated problem-solving and analytical skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced, service-oriented environment.

Responsibilities

• Own and resolve HR inquiries about policies and processes via HR case management, phone, email, or live chat.
• Guide employees in using self-service in Workday and other HR systems to promote adoption.
• Promote HR knowledge content and policy portals to users.
• Manage HR data quality and perform transactions in Workday and HR applications.
• Collaborate with People Partners and specialists to resolve complex queries.
• Prepare and handle HR documentation and onboarding/offboarding processes.
• Support efforts to simplify and standardize HR processes and improve employee satisfaction.

Skills

Strong communication

Problem solving

Attention to detail

Multitasking

Fast-paced environment

Education

Bachelor's degree in HR/Business Administration

Tools

Workday

HR case management platforms

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

What we Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with stakeholders and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Job Description

As a People Operations Advisor ,You will be part of the team that is the first point of contact for employees and leaders, helping them solve HR queries online, on the phone or on site. Whether their issue is big or small, our people should feel cared for just the same and your role is making sure they have a great experience when they reach out to HR.

You will join the People Operations Advisory team with the new HR service delivery model, processes and technology. Your role as a People Operations Advisor will be to solve the HR-related queries of our employees and managers and make sure their interaction with HR results in a great experience.

Own to resolution people’s inquiries about HR policies and procedures, like compensation, benefits, performance management, leave, payroll and HR applications, and other matters related to the employee lifecycle.

• Respond to our employees and managers through a variety of channels (HR case management, phone, email, live chat)
• Guide employees and managers in using self-service in Workday and other HR systems, to facilitate technology adoption
• Promote the usage of the employee HR Portal by providing guidance on HR knowledge content, such as global & local HR policies, How-To, etc.
• Manage HR data quality and perform transactions in Workday and other HR applications
• Work together with People Partners and functional specialists to solve complex queries
• Prepare and handle HR documentation
• Coordinate and administer onboarding and offboarding processes
• Support improvement activities to simplify and standardize the HR processes
• Deliver on high employee satisfaction, accuracy, and timeliness.

You will furthermore support the delivery of the HR Cycle with administrative tasks related to onboarding, Employee life cycle, job moves, exit, etc.

• Knowledge of local labour law would be beneficial
• Experience working with HR systems, preferably Workday and workday case management.
• Strong communication and problem-solving skills, ability to manage conflict, and attention to detail
• Drive to identify needs, investigate options, seek solutions and partner with other HR colleagues to resolve issues
• Ability to take initiative, manage multiple priorities and work in a fast-paced environment
• Ability to be an engaged member of a virtual team
• Closure orientation and low tolerance for delays and deviations
• A degree in Human Resources or similar and knowledge of HR concepts are a strong plus.
• Flexible to work varied hours based on business needs.

Required Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related discipline, or equivalent work experience.
• 2–4 years of experience in HR Operations, HR Shared Services, People Operations, or a customer support environment.
• Experience working with HR systems, preferably Workday and HR case management platforms.
• Strong communication skills, both written and verbal, with the ability to explain HR policies and processes clearly.
• Demonstrated problem-solving and analytical skills with strong attention to detail.
• Ability to manage multiple priorities in a fast-paced, service-oriented environment.

Preferred Qualifications

• Knowledge of employee lifecycle processes, HR operations, and shared services environments.
• Understanding of local labor laws and HR compliance requirements.
• Experience supporting global or regional employee populations.
• Familiarity with continuous improvement methodologies and process standardization initiatives.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .