People Knowledge Management Manager

Philips Iberica SAU; Bengaluru; On-site; INR 1,800,000 - 2,400,000; Full time

Job summary

Philips Iberica SAU is seeking a People Knowledge Management Manager to lead governance, content strategy and global HR policy content in ServiceNow. You will collaborate across HR, IT and Communications to ensure the HR portal becomes the authoritative source of information for employees and managers.

You will own content governance, work with external writers/designers, and continuously improve search and UX while aligning with Philips branding and global processes.

Qualifications

• Strong background in (AI) Knowledge Management (must‑have), preferably in a global, enterprise environment.
• Senior‑level maturity with governance design, process ownership, and channel strategy within operating models.
• Solid understanding of HR policies, processes, and programs and how employees and managers use HR information.
• Experience with ServiceNow or similar enterprise knowledge/content platforms.

Responsibilities

• Develop and own governance and processes to maintain People function content in Philips.
• Create, edit, publish and maintain content at global level for HR policies, tools and solutions in ServiceNow.
• Collaborate with third parties for content creation (copy, design, translation).
• Ensure content is well‑structured and easily searchable for users.
• Host content update rounds with CoEs, countries or SMEs to keep content current.
• Improve search functionality and 'synonym' database.
• Manage content to meet business goals and act as a voice for the company.
• Design new pages and layout adhering to Philips brand guidelines.
• Partner with HR and Global Communications to promote portal as the 'one source of truth'.
• Use ServiceNow analytics to identify improvements; drive actions with countries/CoEs/SMEs.
• Act on user feedback via surveys and article ratings.
• Implement portal layout/content changes in collaboration with HR IS and IT.

Skills

Knowledge Management

Governance design

Content strategy

ServiceNow

Stakeholder management

Change management

Analytics

AI familiarity

Tools

ServiceNow platform

Job description

People Knowledge Management Manager

Job Description

In this role you have the opportunity to

Be responsible for the delivery of processes and solutions in scope towards the People Services Centers, CoEs and HR functions, and provides support/guidance in resolution of problems, reviews change requests, implementation of changes, ensures proper performance of used systems and interfaces.

Responsibilities

• Developing and owning the governance and process to maintain People function content in Philips. Ensure all information, policies and processes are 100% current as well as relevant for our users (employees, managers & HR) through a network of Content owners.
• Creating, editing, publishing and maintaining content at global level for all HR policies, tools and solutions in ServiceNow.
• Working with third parties to create content where applicable, such as copy writers, designers and/or translation agencies.
• Ensuring that content is well-structured and easy to find and that it meets the needs of our users.
• Hosting content update rounds for CoE’s, countries or SME’s to make sure content is being kept up-to-date.
• Continuously improving search functionality and keeping synonym database up-to-date.
• Managing content to achieve business goals and be a voice for the company.
• Designing new pages and content layout ensuring adherence to the Philips brand & style guidelines.
• Partnering with HR and Global Communications to establish and continue campaigning to shift the culture to use the portal as the “one source of truth” for HR ‘how to’ information, policies and procedures.
• Using metrics (produced by ServiceNow, our content management system) to identify areas of opportunity; steering for improvement actions with our countries, CoE’s and SME’s.
• Responding and acting upon feedback provided by our users by using Survey data as well as article ratings.
• Implementing changes to portal layout and content based on analytics and usability in collaboration with HR IS team and IT.

Qualifications

You are good fit if:

Experience & Expertise

• Strong background in (AI) Knowledge Management (must‑have), preferably in a global, enterprise environment.
• Senior‑level maturity with proven experience in governance design, process ownership, and channel strategy within set operating models/service delivery models.
• Solid understanding of HR policies, processes, and programs, and how employees and managers consume HR information.
• Experience with ServiceNow or comparable enterprise knowledge/content platforms (strong advantage).

Capabilities & Mindset

• Strong stakeholder management and influencing skills, with the ability to lead without direct authority.
• Experience with change management and lean ways of working, enabling sustainable adoption at scale.
• Strategic thinker with the ability to move from vision to execution.
• Strong analytical mindset, comfortable using data and insights to drive decisions.
• High attention to detail combined with a strong focus on user experience and simplicity.
• Comfortable operating at the intersection of content, technology, governance, and AI.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.