People Insights & Process Manager

Synpulse; Pune District; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Synpulse seeks a People Insights & Process Manager to drive data-driven HR operations across APAC, Europe, and Americas. You will collaborate with internal teams and vendors to deliver efficient people processes, governance and program delivery within a 12-month maternity cover contract.

You will lead workforce analytics, process excellence, and HR technology initiatives to enhance operational efficiency and employee experience, with a focus on automation and data integrity.

Qualifications

• Bachelor’s degree in HR, Business Administration, Information Systems or related.
• 7–10 years in HR Operations, People Analytics or HR Project Management.
• Experience delivering process improvements and HRIS implementations.
• Strong understanding of HR systems, end-to-end HR processes and data privacy.
• Analytical skills and ability to interpret workforce data for insights.
• Experience turning manual processes into automated or self-service workflows.
• Knowledge of AI/automation tools like CoPilot Studio, Power Automate is an advantage.
• Commitment to data accuracy and audit readiness.

Responsibilities

• Develop and maintain People dashboards and workforce analytics for operational and strategic decisions.
• Analyze workforce data, identify trends, provide actionable insights to People leaders.
• Monitor data quality, investigate discrepancies, perform regular data checks.
• Review and document People processes to improve efficiency and employee experience.
• Identify automation opportunities with AI and continuous improvement initiatives.
• Maintain process docs, user guides and SOPs.
• Partner with regional People, IT and vendors to deliver HR technology solutions.
• Oversee HR system administration, access control and vendor service delivery.

Skills

People Analytics

HR Technology

Process Improvement

Data governance

Stakeholder management

AI/Automation

Education

Bachelor's degree (HR/BA/IS)

Tools

CoPilot Studio

Power Automate

Job description

Job Summary

Your Growth Unleashed Where your journey begins and your potential shines

The People Insights & Process Manager sits within the Operations function and works closely with the People Systems Lead and the Regional Heads of P&C for APAC, Europe, and Americas. The role partners closely with internal departments and external vendors to deliver efficient, data-driven and compliant People operations.

The role is responsible for driving People process excellence through workforce analytics, process improvement, governance and the successful delivery of key annual People programmes. It also supports HR technology initiatives and continuous improvement projects to enhance operational efficiency and employee experience.

This is a 12-month contract for maternity coverage with opportunities for extension or conversion to a permanent position, subject to business requirements and individual performance.

Requirements

• Bachelors degree in Human Resources, Business Administration, Information Systems or a related discipline.
• 7-10 years of relevant experience in HR Operations, People Excellence, HR Technology, People Analytics or HR Project Management.
• Demonstrated experience delivering process improvement initiatives and HRIS implementationprojects
• Strong understanding of HR systems, end-to-end HR processes, user access management, system administration and functional system requirements.
• Strong analytical and problem-solving skills, with experience interpreting workforce data, identifying trends and providing insights to support operational and strategic decision-making.
• Hands-on experience turning manual or repetitive People processes into practical improvements e.g. via automated AI-assisted workflows, self-service tools, or simpler system-supported ways of working.
• Experience with AI and automation technologies such as CoPilot Studio,PowerAutomate would be an advantage.
• Commitment to data accuracy, data integrity, reporting quality and audit readiness.
• Experience partnering with cross-functional stakeholders and external vendors to analyse business needs, make recommendations and implement practical solutions.
• Proven ability to prioritise work, exercise sound judgement and make informed decisions within established governance, data privacy, compliance and business frameworks.
• Strong planning, organisation, project coordination, stakeholder management and communication skills.
• Continuous improvement mindset with the ability to drive process optimisation, change adoption and operational improvements.
• Certification in project management, business analysis or process improvement would be an advantage.
• Excellent written and verbal communication skills in English

People Analytics, Reporting & Data Quality

• Develop and maintain People dashboards, reports and workforce analytics to support operational and strategic decision-making.
• Analyse workforce data, identify trends and provide actionable insights to People leaders and business stakeholders.
• Monitor reporting accuracy, investigate discrepancies and conduct regular data quality checks to maintain reliable People data.

Process Excellence & Automation

• Review, optimise and document People processes to improve operational efficiency, employee experience and consistency.
• Identify opportunities to streamline workflows through automation, AI and continuous improvement initiatives.
• Develop and maintain process documentation, user guides and standard operating procedures.

HR Technology & Systems Delivery

• Partner with regional People teams,GroupIT and business stakeholders to translate business needs into practical HR technology solutions.
• Maintain and drive the HR Systems delivery roadmap, ensuring the successful delivery of system enhancements, integrations, testing and change adoption in partnership with internal teams and external vendors.
• Oversee HR system administration, user access, vendor service delivery and operational support to ensure effective and reliable system utilisation.

Governance & Compliance

• Support annual policy reviews, governance initiatives and audit activities across People operations.
• Ensure People processes and systems align with internal controls, data privacy and compliance requirements.
• Maintain data integrity and support audit readiness across People systems and processes.

Annual People Programmes & Strategic Initiatives

• Leadthe operational delivery of annual People programmes, including HR data updates, performance reviews, employee engagement surveys, compliance training, promotions and compensation activities.
• Prepare communications, reporting and presentation materials to support annual People initiatives.
• Contribute to job architecture, job catalogues, organisational frameworks, HR transformation initiatives and cross-functional improvement projects.

Stakeholder Partnership & Advisory

• Build trusted relationships with regional People teams, IT, business stakeholders and external vendors to understand priorities and support effective delivery.
• Provide subject matter expertise on People processes, systems and data to support decision-making and operational improvements.

The responsibilities associated with this position are not limited to the above description and may be modified at any time by the Company.

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.