People Experience Manager

Magnum Ice Cream Co.; Pune District; On-site; INR 1,600,000 - 2,600,000; Full time

Job summary

Magnum Ice Cream Company in Pune, India is seeking a People Experience Manager to lead HR operations, policy guidance, onboarding, payroll, and employee engagement. The role focuses on end-to-end HR processes, knowledge management, and enabling a smooth employee journey across the organization.

You will work closely with Line Managers and HR Business Partners to deliver effective HR solutions in a fast-moving environment, leveraging technology and data to enhance the employee experience and

Qualifications

• Bachelor’s degree in HR or equivalent.
• 5–8 years of relevant HR experience.
• Strong HR operations, processes and automation skills.
• Proficient with Canva for communication materials.
• Ability to manage stakeholders and drive end-to-end HR initiatives.

Responsibilities

• Policy guidance and administration on leave, travel and approvals.
• Knowledge management and simplification for HR processes.
• Payroll, benefits and Total Rewards queries handling and coordination.
• Onboarding, Day 1 readiness and relocation support.
• Confirmation, performance and exit process support and governance.

Skills

HR operations

Stakeholder management

Canva

Tech savvy

Education

Bachelor’s degree in HR

Post Graduate Diploma in HR Management

Tools

Canva

Job description

## People Experience ManagerApply: Pune Ice Cream Office: Full time: Posted Today: End Date: October 28, 2026 (1 day left to apply): R-1185715**Life tastes better with ice cream**With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‐play ice cream company, we have the scale and ambition to make a real difference. What truly sets us apart is how we work.We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‐performance, collaborative and focused on getting things done.We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.ABOUT ICE CREAM: Life Tastes Better with Ice Cream Once separated from Unilever, the The Magnum Ice Cream Company (TMICC) will become the world’s largest global Ice Cream Company, with over 100 years’ experience delivering a diverse range of indulgent, yet responsible, craft food experiences. We have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of €8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win. We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. We are committed to developing and nurturing talent. You will have ample options for career growth and exploration. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. ABOUT GBS: Global Business Solutions: Global Business Solutions (GBS) is TMICC’s trusted transformation partner, delivering innovative and integrated solutions from design to delivery. We develop future-fit capability, expertise and technologically advanced solutions to unlock speed, simplicity and operational agility across TMICCs operations. This is your chance for a ‘once in a lifetime’ career experience, playing a part in the creation of a fully independent, new Ice Cream company and a greenfield GBS organization supporting Europe Supply Chain Finance Processes. Employees within GBS partner with multiple teams in countries across Europe ranging from Factories, Distribution Centers, Supply Chain Planning, Customer Services, Procurement. You will become part of the delivery service engine behind TMICC’s hero brands and will have the opportunity to implement new solutions and processes alongside an innovative tech stack that is been delivered as part of the separation from Unilever program. What you'll be responsible forPolicy guidance and administration:Provide guidance on leave policies, support usage of the leave portal, and manage processes such as leave encashment.Offer advisory and ensure effective implementation of travel policies for domestic travel and internal transfers.Facilitate and obtain approvals in line with the Schedule of Authority for administrative actions (e.g., backdated promotions, disturbance allowance approvals).Advise employees and stakeholders on appropriate policy application based on individual scenarios (e.g., determining suitable leave types such as career break, loss of pay, or medical leave), in coordination with Line Managers and HR Business Partners.Address and resolve employee queries and grievances related to compensation, pay, and benefits in a timely and effective manner.Ensure a seamless transition by coordinating a warm handover to the Global Mobility team for international assignment cases, enabling a smooth experience for assignees.Knowledge Management and simplification:Identify opportunities for continuous process improvement and document them as knowledge articles to drive standardization and efficiency.Develop and maintain knowledge articles based on trends and insights derived from employee queries on ServiceNow.Support AI learning and capability building by updating cloud-based platforms with relevant knowledge articles and process enhancements.Drive adoption of self-service and digital information channels (e.g., mobile applications, chatbots) among employees to improve accessibility and efficiency.Proactively identify and manage employee queries, including early detection of cases related to global mobility, ensuring timely guidance and intervention.Pay/Benefits:Communicate payroll-related updates and issues to employees based on inputs received from the People Operations team.Own and ensure timely closure of payroll queries routed through UNA via case management systems.Update Voluntary Provident Fund (VPF) details and employee claims on the one-time payroll input platform with accuracy and timeliness.Validate employee data in partnership with HR Business Partners (HRBPs) during the Annual Performance Review cycle.Collate and manage proposals for offline and exception cases, ensuring completeness and compliance.Facilitate ERS submissions and ensure end-to-end process completion on Exit Online in coordination with HRBPs.Guideline Managers in accurately completing proposals and transactions on Workday.Respond to and resolve employee queries related to Total Rewards, including compensation and benefits.Onboarding:Coordinate goods relocation and provide necessary support to new joiners to ensure a smooth transition.Send welcome communications to new hires and guide them through the documentation requirements and onboarding process.Notify Line Managers about incoming new joiners and facilitate the assignment of buddies, where applicable.Proactively coordinate with relevant teams to arrange Day 1 requirements (e.g., ID card, laptop, email ID, welcome kit).Support Day 1 onboarding by escorting new joiners and conducting campus familiarization visits.Deliver standardized HR induction sessions to onboard new employees effectively.Ensure timely submission of post-joining documentation for payroll processing and record keeping.Engage with new joiners to understand relocation and travel needs, and initiate required support requests accordingly.Provide assistance with Background Verification (BGV) processes and follow up on pending documentation to ensure timely completionConfirmation:Guide Line-Managers through the employee confirmation process, ensuring adherence to timelines and policies.Initiate and support the Performance Improvement Plan (PIP) process in collaboration with HR Business Partners and Line Managers.Facilitate and obtain necessary approvals for probation extensions in line with organizational guidelinesEngagement:Drive employee engagement initiatives and track impact through surveys and feedbackPartner with leaders to enhance key employee experience moments (onboarding to exit)Use data and insights to identify gaps and drive targeted interventionsPromote a positive culture through communication, recognition, and well-being initiativesExit:Ensuring that exit is updated on Workday /Exit online tool as soon as it is notifiedCollaborate with HRBP’s for taking confirmation on the Notice Period and LWDGuiding employees on the Exit process and documentation to ensure that they complete the processes on timeFollow up with respective stakeholders for signoff if in case no update is receivedResponsible for smooth closure of old exit cases in collaboration with Exit teamSupporting relocation and skill upgradation for grieving families in Death casesWe're looking for someone whoBachelor’s Looking for 5-8 years of relevant experience. Post Graduate Diploma or equivalent in Personnel Management/ Human Resource ManagementBrings strong skills in HR operations and technology, Processes, HR Automation, Stakeholder management, Tech Savy, Basic usage of CanvaThinks end to end and takes ownerships for resultsIs comfortable working in a fast-moving, evolving organisationValues collaboration, clarity and low-ego ways of workingWhat you'll getAlongside meaningful work and strong development, we offer a reward package that typically includesMarket-competitive pay and performance related rewardsFlexible ways of workingSupport for health, wellbeing and life outside of workTime off to rest and rechargeOngoing learning and development opportunitiesSpecific benefits vary by location**Why join us?**This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.* Roles with real accountability and visible impact* Free to move fast, experiment and challenge how things are done* Continuous learning and development as the business grows* Reward linked to performance and contribution.Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.**Ready to build the future of Ice Cream?**If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps. If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.**Additional information**The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.