Change, Adoption & Communication lead

Magnum Ice Cream Co.; Pune District; On-site; INR 2,400,000 - 3,400,000; Full time

Benefits offered by this job

Flexible working

Health & wellbeing support

Learning and development

Time off to recharge

Job summary

Magnum Ice Cream Co. in Pune is seeking a Change, Adoption & Communication Lead to accelerate HR transformation, shaping and executing change, adoption, and knowledge management strategies to embed new HR processes, systems, digital tools, and self-service capabilities across the organization.

A core focus is post–Day 2 stabilization and ongoing transformation—ensuring employees, managers, and HR teams operate confidently as TMICC grows into its new independent future.

Qualifications

• Master’s degree in HR, Business Management, Organizational Development, Communications, or related fields.
• 6–8 years of experience in HR change management, transformation, digital adoption, or knowledge management.
• Structured change methodologies such as Prosci/ADKAR experience.
• Experience driving adoption of HR technologies (Workday, ServiceNow HRSD, SuccessFactors, chatbots).
• Experience in global, matrixed or shared services environments preferred.

Responsibilities

• Lead HR change and communication efforts beyond Day 2, stabilizing and maturing processes.
• Drive ongoing adoption and behavioral change for core HR processes as go-live becomes BAU.
• Partner with HR Ops, GPOs, HRBPs, and Product teams to address adoption barriers and prioritize enhancements.
• Define and track adoption KPIs, behavior change metrics, and readiness indicators.
• Lead organization-wide adoption of digital HR tools including Workday, case management, knowledge portals, chatbots, and AI-assisted HR support.

Skills

Change management

Digital adoption

Stakeholder management

Communication

Education

Master’s degree in HR / related field

Tools

Workday

ServiceNow HRSD

SuccessFactors

Chatbots

Job description

## Change, Adoption & Communication leadApply: Pune Ice Cream Office: Full time: Posted Today: End Date: November 15, 2026 (16 days left to apply): R-1157**Life tastes better with ice cream**With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‐play ice cream company, we have the scale and ambition to make a real difference. What truly sets us apart is how we work.We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‐performance, collaborative and focused on getting things done.We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.The role The Change, Adoption & Communication Lead will accelerate TMICC’s HR transformation by shaping and executing the change, adoption, and knowledge management strategies needed to embed new HR processes, systems, digital tools, and self-service capabilities across the organization. A core focus of this role is driving post–Day 2 stabilization and ongoing transformation—ensuring employees, managers, and HR teams continue to operate confidently and seamlessly as TMICC grows into its new independent future. Beyond the initial go live moment, the role ensures the organization embeds new processes, strengthens digital HR capability, and continuously improves its ability to work in a more automated, AI-enabled, and self-service–driven HR environment. What you'll be responsible for 1. HR Change Management • Lead change and communication efforts beyond Day 2, ensuring HR processes, systems, and self-service tools continue to stabilize, mature, and deliver a consistently high-quality user experience. • Drive ongoing adoption and behavioral change for all core HR processes as the organization transitions from initial go-live into full business-as-usual operations. • Partner with HR Operations, GPOs, HRBPs, and Product teams to identify post–Day 2 pain points, address adoption barriers, and prioritize enhancements based on user data and feedback. • Define and track adoption KPIs, behavior change metrics, and readiness indicators. 2. HR Self-Service & Digital Adoption • Lead the organization-wide adoption of digital HR tools including Workday, case management, knowledge portals, chatbots, and AI-assisted HR support. • Create simple, user-friendly guides, videos, nudges, and digital walkthroughs to support intuitive use. • Partner with HR Ops and HRBPs to reduce manual queries and shift users toward empowered, efficient self-service. • Promote a cultural shift toward “AI-first” behaviors, empowering employees to solve queries, access knowledge, and complete tasks through AI-driven capabilities. • Use analytics and user insights to diagnose adoption gaps and deploy targeted interventions. 3. Global HR Knowledge Base Ownership • Ensure HR knowledge management practices fully align with TMICC’s global standards, frameworks, and content policies set by the Global Knowledge Manager. • Oversee the structure, quality, and governance of the global HR knowledge base, positioning it as a core enabler of post–Day 2 stabilization, self-service adoption, and a seamless digital HR experience. • Partner with HR teams across markets to maintain knowledge that is both globally consistent and locally relevant. • Drive knowledge base adoption and continuous improvement using data, insights, and user feedback. 1 4. Stakeholder & Change Communications Leadership • Partner closely with Global GPOs, HR Ops, HRBPs, HR Tech, and regional HR teams to ensure cohesive messaging and aligned transformation delivery. • Translate complex HR system or process changes into clear, accessible language and materials for employees and HR teams. • Build strong relationships across countries and functions to understand ways of working and ensure high adoption. We're looking for someone who • Master’s degree in HR, Business Management, Organizational Development, Communications, or related fields 6-8 years of experience • Has experience in HR change management, transformation, digital adoption, or knowledge management. • Demonstrated application of structured change methodologies (e.g., Prosci/ADKAR) • Experience driving adoption of HR technologies (Workday, ServiceNow HRSD, SuccessFactors, chatbots, digital adoption platforms). • Experience working in global, matrixed, or shared services environments preferred • Thinks end-to-end and takes ownerships for results • Is comfortable working in a fast-moving, evolving organisation • Values collaboration, clarity and low-ego ways of working What you'll get Alongside meaningful work and strong development, we offer a reward package that typically includes • Market-competitive pay and performance related rewards • Flexible ways of working • Support for health, wellbeing and life outside of work • Time off to rest and recharge • Ongoing learning and development opportunities**Why join us?**This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end-to-end. People who are driven by success to deliver more than we ever thought we could! You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.* Roles with real accountability and visible impact* Free to move fast, experiment and challenge how things are done* Continuous learning and development as the business grows* Reward linked to performance and contribution.Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.**Ready to build the future of Ice Cream?**If this sounds like the place where you'd thrive, we'd love to hear from you. Apply online and share your CV. We'll review your application and be in touch with the next steps. If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.**Additional information**The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.