Copy of EOR Operations Associate/Analyst

Rippling; Bengaluru; Hybrid; INR 700,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid work in Bangalore

Job summary

Rippling is seeking an Operations Associate to onboard employees and ensure ongoing regulatory compliance across federal, state, and local agencies. You will design scalable onboarding processes while collaborating across sales, product, and operations teams to reduce manual effort through automation.

The role demands 4+ years in operations, strong English communication, and the ability to work a 7:00 PM–4:00 AM IST shift.

Qualifications

• 4+ years in an operational role such as payroll, regulatory or support operations.
• Strong English communication skills, written and verbal.
• Strong project management and organizational skills with high attention to detail.
• Experience with Google Suite or MS Office; familiarity with SFDC/JIRA/Confluence a plus.
• Strong research and process development skills.
• Ability to learn quickly and work with ambiguity.
• Ownership and proactive attitude to push tasks to completion.
• Ability to work from 7.00 PM to 4.00 AM IST.

Responsibilities

• Execute onboarding tasks for new employees including verifications and benefits setup.
• Conduct filings and registrations with government agencies for customers.
• Review and improve current operational processes and create how-to docs.
• Process inbound communications related to insurance and regulatory tasks.
• Build end-to-end processes for benefits enrollments.
• Research requirements for work streams for new products and countries.
• Provide feedback to improve internal systems and processes.
• Collaborate with R&D to enhance onboarding through automation.

Skills

Project management

English proficiency

Attention to detail

Cross-functional

Night shift

Ownership

Learning ability

Ambiguity handling

Time management

Structural thinking

Tools

SFDC

JIRA

Confluence

Job description

NOTE:
1. This role requires you to work from 7.00PM- 4.00AM IST.
2. This is a hybrid role. We expect you to be in our Bangalore office for 3 days in the week.

About the role

Rippling is looking for an Operations Associate to onboard employees and ensure ongoing regulatory compliance with various federal, state and local agencies. This is an exciting opportunity to become a foundational member of our customer operations team. You’ll help design scalable processes to bring new customers into our platform, while working cross-functionally to minimize the operational burden through software and process automation. It’s a highly cross-functional role which impacts our sales and product teams.

What you will do

• Execute tasks related to new employees’ onboarding such as employee onboarding verifications, benefits setup and enrollments for our customers
• Conduct filings and registrations with government agencies on behalf of customers
• Review, Build and Improve current operational process and create how-to documentation library
• Review and process inbound communications related to insurance and regulatory tasks
• Build end to end operational process for benefits enrollments to our customers
• Research process requirements for work streams for new products and countries
• Provide feedback on our internal systems and processes to improve our operations
• Work with R&D to improve customer onboarding processes through automation

What you will need

• 4+ years of experience in an operational role, such as payroll operations, regulatory operations, or support operations
• Strong English communication skills (written and verbal)
• Strong project management and organizational skills: high attention to detail with excellent work product, time management, and execution
• Experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel, for data analysis and task organization; familiarity with SFDC/JIRA/Confluence a plus
• Strong research and process development skills
• Structural thinking and problem solving
• Ownership and Proactive attitude towards pushing things to go get done
• Ability to learn quickly and deal with ambiguity
• Ability to work from 7.00 PM- 4.00 AM IST
• Grit, patience, drive as you would be working with different teams, partners and government agencies

#LI-hybrid

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail].

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.