Pega Support Engineers- 3+ yrs

Mizuho; Chennai District; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Immense exposure and learning

Mentorship from passionate leaders

Ability to build projects from scratch

Job summary

Mizuho is seeking a highly skilled PEGA support engineer to oversee the maintenance, support, and optimization of PEGA applications. This role is critical in ensuring system stability, managing incidents, and driving continuous improvement within Mizuho's PEGA ecosystem.

The ideal candidate should have a strong understanding of PEGA architecture with relevant experience in troubleshooting and support. Interested candidates are encouraged to apply with their resumes to [e-mail].

Qualifications

• 3+ years of overall experience and 5 years in PEGA development & support.
• Strong understanding of case management and rule resolution.
• Experience in monitoring PEGA application performance.

Responsibilities

• Lead the support and maintenance of PEGA applications.
• Manage and resolve incidents related to PEGA apps.
• Monitor system performance metrics and compliance with standards.

Skills

PEGA PRPC architecture understanding

Troubleshooting PEGA applications

Incident management tools (e.g., SERVICENOW, JIRA)

Excellent communication skills

PEGA CSA certification

PEGA CSSA certification

Exposure to PEGA diagnostic cloud

Exposure to rest/soap integrations

Education

Bachelor's in computer science, information technology or a related field

Job description

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called ‘Mega Banks’ of Japan. MGS was established in the year 2020 as part of Mizuho’s long‑term strategy of creating a captive global processing center for remotely handling banking and IT related operations of Mizuho Bank’s domestic and overseas offices and Mizuho’s group companies across the globe.

At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS’s development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.

What’s in it for you?

• Immense exposure and learning
• Company of highly passionate leaders and mentors
• Ability to build things from scratch

Know more about MGS: -

Shift :- General shift work from office

Job Summary

We are seeking a highly skilled and proactive PEGA support engineer to oversee the maintenance, support and optimization of PEGA based application. The role is critical in ensuring system stability, managing incident resolution and driving continuous improvement across our PEGA ecosystem. The ideal candidate will combine deep technical expertise with strong leadership and communication skills to support business critical workflows and collaborate across terms.

Key Responsibilities

• Lead the support and maintenance of PEGA applications, ensuring high availability and performance.
• Manage and resolve incidents, service requests ensuring timely resolution and escalations related to PEGA applications.
• Monitor system health performance metrics using tools like PDC logs to proactively identify and address issues .ensure compliance with SLA security standards and audit requirements
• Collaborate with development , QA and infrastructure teams to troubleshoot and resolve complex problems .
• Maintain and enhance support documentation, knowledge base articles and runbooks.
• Oversee deployment activities in coordination with DevOps.
• Ensure compliance with security standards and audit requirements
• Provide mentorship and guidance to junior support engineers
• Participate in root cause analysis and post incident review as to drive long terms improvements.
• Stay current with PEGA platform updates best practices and emerging technologies

Mandate Skills

• Strong understanding of PEGA PRPC architecture, case management, and rule resolution.
• Experience in troubleshooting PEGA applications, logs and performance issues .
• Familiarity with incident management tools(eg, SERVICENOW, JIRA)
• Excellent communication and analytical skills
• PEGA CSA, CSSA certified
• Exposure to PEGA diagnostic cloud and PEGA deployment manager
• Exposure to rest/ soap integrations and external system troubleshooting

Qualification

Bachelors in computer science, information technology or a related field.

Experience

Relevant exp 3+ Years of overall experience and total 5 Years in PEGA Developer & support.

Interested candidates can share their updated resume on [e-mail] along with the below details.