Pega LSA - Constellation OR Customer Service

Credera; Hyderabad; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A leading IT consulting firm is seeking an experienced LSA Certified Pega Architect to lead solution design and mentor development teams. The successful candidate will have extensive experience in architecting and implementing Pega applications in enterprise environments. Responsibilities include driving design and deployment of scalable solutions while ensuring adherence to Pega best practices. This position requires strong technical leadership and the ability to interact effectively with clients and project stakeholders. The role offers a hybrid work model with flexibility in location.

Qualifications

• Mandatory - Certified Lead System Architect (LSA) (both Part 1 & 2).
• 8-9 years overall experience with 7+ years in Pega and 3-5 Pega projects.
• Hands-on experience with Pega Constellation and Customer Service frameworks.

Responsibilities

• Lead and mentor the development team providing technical guidance.
• Architect and design business applications using Pega PRPC.
• Drive design, development, testing, and deployment of scalable solutions.

Skills

Certified Lead System Architect (LSA)

Pega expertise

Banking and financial services experience

Customer Service framework implementations

Agile/Scrum methodologies

Debugging Skills

Relational Database Management Systems

Job description

Job Role: LSA Certified Pega Architect

Job Type: Full Time

Work Mode: Hybrid (3 Days per week Work From Office)

Location: Hyderabad, Bangalore, Chennai, Kolkata, Bhubaneshwar, Gurgaon, Pune

Job Description

We are looking for an accomplished LSA Certified Pega Architect with proven expertise in architecting and developing enterprise-scale Pega applications. The role involves leading solution design, mentoring development teams, enforcing Pega best practices, and ensuring successful delivery of high-quality, scalable solutions.

SKILLS & EXPERIENCE

Essential Technical Qualification:

• Mandatory - Certified Lead System Architect (LSA) (both Part 1 & 2)
• Overall, 8 to 9 years and 7+ years relevant Pega experience and at least 3-5 Pega projects implementation.
• Proven experience in architecting and implementing end-to-end Pega solutions in large-scale enterprise environments.
• Experience in the banking and financial services domain, including project delivery and client handling.
• Demonstrated experience in independently leading and owning deliverables.
• Hands‑on experience with Pega Constellation.
• Proven experience in Customer Service framework implementations.
• Hands‑on experience with Generative AI tools and capabilities.
• Experience in solutions development on Pega using Pega forms, workflows, data models, layer cake, integration and Pega mobility.
• Hands‑on experience across the full software development lifecycle, including design, development, coding, integration, implementation, and deployment within Pega environments.
• Strong understanding of Case management concepts, Activities, Flows, SSO Integrations, Connectors, Services and Data Interactions.
• Debugging Skills & User Interfaces in PRPC. Pega application upgrade experience from Pega 4/5/6/7 to Pega 8.
• Experience of integrating Pega with other Technology Platforms.
• Demonstrates excellent customer interaction abilities and strong verbal and written communication skills.
• Experience with building security first solutions, authorisation, identity, encryption, authentication, OWASP, SSOA and RBAC.
• Experience in working on Agile/Scrum methodologies.
• Demonstrated expertise in code review, optimization, and Pega application performance analysis, including performance tuning. Responsible for analysing, identifying, and logging application enhancements and defects.
• Pega application upgrade experience from Pega 4/5/6/7 to Pega 8.
• Good understanding of Relational Database Management Systems including architecting and designing for performance and scalability and working with Object to Relational Mapping schemes for distributed data access.
• Capable of applying customer standards by reusing existing frameworks or establishing and enforcing appropriate standards in solution development. Proficient in designing and promoting reusable components as enterprise assets.
• Support the Quality Assurance (QA) team by implementing necessary configuration changes during testing cycles.
• Oversee and execute deployment activities across all environments, including Production.

Key Responsibilities

• Lead and mentor the development team, providing technical guidance and support as required.
• Responsible for architecting and designing business applications using Pega PRPC and related Pega frameworks.
• Drive the design, development, testing, and deployment of scalable and maintainable solutions within the PRPC Rules environment.
• Create technical designs, define enterprise class structures, and review infrastructure requirements such as data architecture definitions and data management plans.
• Collaborate with the Solution Architect to deliver end‑to‑end Pega applications and projects.
• Understand the customer's enterprise technology landscape and position Pega effectively within the overall architecture.
• Participating in requirement analysis and gathering workshops, ensuring business requirements are accurately translated into Pega design inputs.
• Responsible for estimation and enterprise class structure design, ensuring the overall application design aligns with enterprise standards.
• Prepare High‑Level Designs (HLDs), low‑code platform solutions, and gather non‑functional requirements (NFRs).
• Review and approve solution designs, logic configurations, and technical artifacts to ensure alignment with Pega best practices.
• Provide accurate time and resource estimates for project deliverables in line with established processes.
• Offer technical inputs on dependencies, sequencing, and risks to assist the Project Manager in project planning and execution.

Preferred Qualification: (Optional/Good to have)

• Experience in any of the Pega frameworks, Underwriting, CS, CRM, CPM, BFSI, Smart Dispute, Smart Investigate, CLM/KYC etc.
• Exposure to Pega Decisioning or Pega Marketing modules, with a solid grasp of their application within customer engagement and business process workflows.