PB Teller Authorizer - Bangalore - Bhatramarenahalli, Devanahalli

Hdfc Bank; Chikkajala; On-site; INR 4,00,000 - 8,00,000; Full time

Job summary

An established industry player is seeking a PB Teller Authorizer to join their Retail Branch Banking team in Bangalore. This role involves supervising branch transactions, enhancing account value, and ensuring compliance with operational standards. The ideal candidate will possess strong sales skills and a thorough understanding of banking products. You will manage customer interactions, oversee staff productivity, and contribute to branch growth through effective training and cross-selling initiatives. If you are passionate about banking and customer service, this opportunity offers a dynamic environment for professional growth.

Qualifications

• Minimum 3-4 years in banking, preferably with exposure to banking operations.
• Graduation or Post-Graduation required.

Responsibilities

• Supervise Personal Banker desks and manage branch administration.
• Ensure quality customer service and resolve customer queries.
• Authorize Personal Banker transactions and handle cash.

Skills

Sales and influencing skills

Banking product & process knowledge

NRI product and regulatory knowledge

Planning and organizing skills

Effective communication

Knowledge of industry trends and competition

Education

Graduation or Post-Graduation

AMFI Certification

IRDA Certification

NCFM Certification (Optional)

CAIIB (Optional)

Internal Certification (NR Modules)

Job description

Greeting from HDFC Bank!

We have an urgent opportunity for PB Teller Authorizer in RBB across Bangalore.

Job Locations: Bangalore - Bhatramarenahalli, Devanahalli, Chikkajala

Note: Candidates with 3+ years of banking experience are encouraged to apply.

Job Details

Job Name: PB Teller Authorizer - Retail Branch Banking

Business Unit (PA): Retail Branch Banking

Team: Retail Branch Banking

Reports to: Branch Manager

Job Purpose

Supervising and monitoring branch transactions and sales to enhance existing account value and retain the current portfolio.

Job Responsibilities

1. Supervise & monitor Personal Banker desks and contract sales staff.
2. Manage branch administration and lobby.
3. Ensure quality customer service and resolve customer queries/complaints.
4. Monitor staff productivity and guide improvements with the Branch Manager.
5. Oversee dummy accounts, suspense accounts, deferred accounts, accounts payable/receivable.
6. Ensure branch operations and audit compliance.

Transactional Responsibilities

1. Authorize Personal Banker transactions.
2. Process corporate salaries.
3. Manage costs and staff productivity.
4. Handle cash and customer transactions at teller counters.
5. Supervise non-cash transactions like DD/MC, fund transfers.
6. Penetrate savings accounts among non-liability customers.
7. Maintain reconciliation and suspense accounts as per format.

Sales Responsibilities

1. Branch merchandising and generate business.
2. Cross-sell and monitor cross-sales of Personal Bankers.
3. Generate leads for third-party products.
4. Ensure teller training on bank products.

Educational Qualifications & Skills

Qualifications:

• Graduation or Post-Graduation

Certifications:

• AMFI Certification
• IRDA Certification
• NCFM Certification (Optional)
• CAIIB (Optional)
• Internal Certification (NR Modules)

Key Skills:

• Sales and influencing skills
• Banking product & process knowledge
• NRI product and regulatory knowledge
• Planning and organizing skills
• Effective communication
• Knowledge of industry trends and competition

Experience

Minimum 3-4 years in banking, preferably with exposure to banking operations.

Stakeholders

• Customers
• Branch banking team
• Operations
• NRI product team
• HLIC, Insurance CAM, MF fund personnel, HSL personnel

Please share your updated resume with the following details to [e-mail]:

• Current CTC
• Expected CTC
• Current Location
• Preferred Location
• Notice Period

Note: Candidates with 5+ years of banking and wealth management experience are also encouraged to apply.

Warm regards,

Abhai Srivastava

Talent Acquisition Partner, RBB South2

[e-mail]