Paytm - Service Team Lead - QR - Madurai- Madurai-Paytm-5-8 - TimesJobs.com

Paytm; Madurai District; On-site; INR 6,75,000 - 9,00,000; Full time

Job summary

A leading mobile payments company in Madurai is seeking an experienced Team Manager. The role involves overseeing a team of Service FSEs and ensuring SLA management for merchant issues. Candidates should have a strong service background, preferably in DTH or consumer electronics, along with expertise in stock handling and inventory management. This position offers full-time employment on-site and provides an opportunity to contribute to the growth of the QR & Sound Box business.

Benefits

Collaborative work environment

Opportunities for cross-selling

360 feedback culture

Qualifications

• Strong service background required.
• Knowledge in DTH/Broadband/Consumer Electronics.
• Understanding of stock handling/inventory management.

Responsibilities

• Manage a team of 15-20 Service FSEs.
• Ensure timely ticket closures for merchant issues.
• Oversee logistics for material management.
• Drive upselling initiatives.
• Utilize analytical skills for data management.

Skills

Team Management

SLA Management

Material Management

Analytical Skills

Upselling

Education

Graduate or above

Post Graduation preferred

Job description

Overview

Location: Madurai, Tamil Nadu • Business: General Trade QR • Employment Type: Full-time • Work Mode: On-site

About Us

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About Team

QR & Sound Box is one of Paytm's business tools to help merchants grow and manage their business through simplicity and data-driven technology. This team is responsible for growing the penetration of Paytm's QR Code & Sound Box business in Indian merchants. Visibility accountability through extensive QR/Soundbox deployment. Grow distribution and market share in the assigned area of operations. Formulate and launch the counter strategy for local initiatives taken up by the competition. Plan the market size, span, and geographies by the team.

Responsibilities

• Team Management (Service FSEs) min 15-20.
• SLA Management- Ticket Closure of both proactive and reactive merchants issues. (device related)
• Material Management from Hub to FSE. (Forward and Reverse Logistics).
• Upselling Skill.
• Analytical and Data Manager.
• Trainer Mindset.

Qualifications

• Strong service background.
• Industry - DTH/Broadband/Consumer Electronics etc.
• Local market knowledge.
• Strong understanding of stock handling/inventory management.

Education

Graduate or above / Post Graduation preferred.

Why Join Us

• A collaborative output-driven program that brings cohesiveness across businesses through technology.
• Improve the average revenue per use by increasing the cross-sell opportunities.
• A solid 360 feedback from your peer teams on your support of their goals.
• Respect, that is earned, not demanded from your peers and manager.

Compensation

If you are the right fit, we believe in creating wealth for you with enviable 500 Mn registered users, 21 Mn merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. Indias largest digital lending story is brewing here. Its your opportunity to be a part of the story!

Industry

• Retail, Shops, Malls (Other Retail, Shops, Malls)