Payments Lifecycle Specialist

Security Capital Research; India; On-site; INR 1,200,000 - 1,700,000; Full time

Job summary

JP Morgan Chase is seeking a Payment Lifecycle Specialist IV within Payments Operations to help ensure seamless fund transfers across institutions, cardholders, merchants, and clients. The role emphasizes accuracy, security, and timely processing in a fast-paced environment.

You'll handle high-volume processing, sanctions screening, investigations, and reconciliation, while collaborating with cross-functional teams and mentoring colleagues to uphold service standards and drive improvements in

Qualifications

• Knowledge of global payment processing operations and standard operating procedures.
• Strong time management and task execution abilities.
• Analytical thinking with ability to solve moderately complex problems.
• Data analysis skills and ability to present findings clearly.
• Effective communication and emotional intelligence to collaborate with stakeholders.
• Ability to work with cross-functional teams to drive improvements.
• Proficient computer skills including data entry.
• Foundational understanding of cybersecurity controls.

Responsibilities

• Execute high-volume payment processing tasks with accuracy.
• Process payments across cash, trade, merchant, and other transactions with verification.
• Identify and resolve procedural issues or errors while maintaining compliance.
• Collaborate with cross-functional teams and clients to achieve objectives.
• Detect and escalate potential fraudulent threats.
• Contribute to process improvement and efficiency initiatives.
• Coach or mentor team members to uphold service standards.
• Interface with other operations departments to resolve inquiries.
• Learn and apply innovations in payment lifecycle processes.

Skills

Global payment processing knowledge

Time management

Decision making

Data analysis

Communication

Cross-functional collaboration

Attention to detail

Cybersecurity basics

ISO/Swift knowledge

Job description

Are you ready to be at the forefront of digital payment innovation? Join our Payments Operations team and make a meaningful impact by ensuring seamless financial transactions. This is your opportunity to grow your career in a fast-paced environment, where your contributions will be valued and your skills will be honed.

As a Payment Lifecycle Specialist IV within Payments Operations, you will play a crucial role in the smooth transfer of funds between various parties. Working under regular supervision, you will help maintain our reputation for excellent service and secure financial transactions. Your responsibilities will include payment processing across various products, such as the transfer of funds between financial institutions, cardholders, merchants, corporate and retail clients, and the reconciliation of purchase and sales options, futures, or securities. This may involve sanctions screening, payment investigations, funds control, exception processing, resolving reconciliation breaks, and invoicing or cash management activities.

Job responsibilities

• Execute high-volume payment processing tasks, including validating global currency fund transfers to ensure accurate and timely transactions, following established procedures.
• Process payments for cash, trade, merchant, or commercial card transactions as well as customer accounts and verification, performing basic research, reviewing sanctions, fraud, fund controls, and client investigation.
• Identify, resolve, or elevate procedural issues or operational errors that may arise during payments processing including upholding compliance and risk standards.
• Collaborate with cross-functional and cross-locational teams and clients, maintaining productive relationships to drive mutually beneficial outcomes in line with team objectives.
• Detect and elevate potential fraudulent threats and help prevent financial and reputational damage to the institution.
• Contribute to process optimization initiatives including projects to identify inefficiencies, improve quality, and enhance the customer experience.
• Coach, train, or mentor team members to deliver to our high service standards for productivity, quality, and customer experience.
• Interface with other operations departments to research and resolve inquiries, including escalated matters.
• Learn and apply skills in innovation, market product knowledge, and artificial intelligence to identify opportunities to improve or optimize payment lifecycle processes.

Required qualifications, capabilities, and skills

• Intermediate knowledge of global payment processing operations or similar operations, including understanding of standard operating procedures and customer-specific instructions.
• Skilled in effective execution and task management, with strong time management abilities to ensure timely and accurate completion of work.
• Proven ability in decision making and problem solving, utilizing critical and analytical thinking to ensure accuracy and effective solutions in moderately complex situations.
• Proficiency in data analysis techniques, with the ability to interpret and communicate data effectively to inform decision-making processes.
• Demonstrated communication skills and emotional intelligence, including a growth mindset and personal resiliency, to collaborate productively with management, teams, and other stakeholders in diverse and dynamic environments.
• Ability to collaborate with stakeholders and cross-functional teams to solve problems, influence outcomes, and drive continuous improvement initiatives in payment processing.
• Intermediate computer, software, and technical skills, including alpha/numeric data entry and typing skills.
• Foundational understanding of cybersecurity controls and anti-fraud strategies to assist in identifying and addressing potential threats to protect information and systems.

Preferred qualifications, capabilities, and skills

• Knowledge of ISO or Swift message processing or management.