Payment Posting Specialist [T500-30318]

Talent500; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Smile Brands in Bengaluru seeks an RCM specialist to support the revenue cycle workflow, posting payments, reconciling deposits, and ensuring accuracy in denials and adjustments. The role requires attention to detail, basic insurance knowledge and proficiency with Excel and web tools.

You will collaborate with cross-functional teams in a fast-paced setting, handling customer service tasks and ensuring timely month-end close and compliance with procedures.

Qualifications

• Basic understanding of insurance payments, EOBs, and reimbursement concepts.
• Proficiency with MS Excel, Outlook and web-based tools.
• Associate degree or higher in Business, Healthcare Admin or Accounting preferred.
• Healthcare billing coursework or revenue cycle training preferred.

Responsibilities

• Post insurance, patient, ACH, and collection payments.
• Post payments within service level agreements and month-end deadlines.
• Process standard claim adjudication based on EOBs.
• Enter accurate payment and adjustment data into practice management systems.
• Document payment activity, denials, and patient responsibility.
• Balance daily deposits and cash reports.
• Reconcile deposits and posting discrepancies.
• Maintain productivity and quality metrics.
• Support mail processing activities as needed.

Skills

Insurance payments basics

Data entry accuracy

Attention to detail

Productivity & quality

MS Excel & Outlook

Communication skills

Teamwork

Education

Associate degree in Business or Healthcare

Accounting or related field

Tools

Excel

Outlook

Web-based applications

Job description

Talent500 is hiring for one of its clients.

About Smile Brands

At Smile Brands, we value our team as our most important asset. We are dedicated to creating a supportive and inclusive environment where every team member has the opportunity to thrive. Our commitment to fostering a culture of collaboration, continuous growth, and active community involvement ensures that we not only meet our goals but exceed them together. Become a part of a team that is passionate about making a difference in the lives of patients and in the communities we serve. At Smile Brands, your work matters, and your contributions are recognized and celebrated.

About RCM

Revenue Cycle Management (RCM) is responsible for optimizing the financial performance of the organization by managing the end-to-end revenue cycle from payment posting, insurance collections, credentialing, fee schedule management, contracting, and insurance accounts receivable resolution. Our primary purpose is to ensure accurate reimbursement, maximize cash flow, reduce revenue leakage, maintain payer compliance, and provide the operational insights needed to support sustainable growth across the organization.

RCM is a highly collaborative function that works closely with Operations, Finance, IT, Clinical Leadership, Human Resources, and external payer partners. The team combines deep expertise in dental revenue cycle operations, analytics, process improvement, and customer service to ensure our practices receive timely and accurate reimbursement while delivering exceptional patient experience.

Responsibilities

• Post insurance, patient, ACH, and collection payments.
• Post payments within established service level agreements and month-end deadlines.
• Process standard claim adjudication based on EOBs.
• Enter accurate payment, denial, and adjustment information into practice management systems.
• Document payment activity, denials, short pays, and patient responsibility.
• Balance daily deposits and cash reports.
• Retrieve EOBs from payer portals and websites.
• Reconcile deposits and identify posting discrepancies.
• Review posting error reports and correct identified issues.
• Maintain productivity and quality metrics.
• Support mail processing activities as needed.

Qualifications

• High school diploma or equivalent.
• 1 year of payment posting, billing, or revenue cycle experience preferred.
• Basic understanding of EOBs and insurance payments.
• Proficiency in Microsoft Excel, Outlook, and web-based applications.
• Associate degrees in Business, Healthcare Administration, Accounting, or related field preferred.
• Completion of healthcare billing, revenue cycle, or insurance-related coursework preferred.

Experience

• 1–3 years of dental, medical, or healthcare revenue cycle experience preferred.
• Previous experience in payment posting, billing, collections, customer service, banking, accounting, or data entry preferred.
• Experience working in a fast-paced production environment is preferred.
• Familiarity with practice management systems or EOB processing is a plus.

Required Skills

• Basic understanding of insurance payments, EOBs, and reimbursement concepts.
• Strong attention to detail and data entry accuracy.
• Ability to meet productivity and quality standards.
• Basic proficiency in Microsoft Excel, Outlook, and web-based applications.
• Ability to follow established procedures and work instructions.
• Strong organizational and time management skills.
• Effective verbal and written communication skills.
• Ability to work independently and as part of a team.

Performance Expectations

• Accurately post insurance, patient, ACH, and collection payments within established service level agreements.
• Meet or exceed departmental productivity and quality standards.
• Maintain a high level of accuracy when entering payments, denials, and adjustments.
• Complete daily balancing and reconciliation activities accurately and timely.
• Identify and elevate payment discrepancies requiring additional research.
• Consistently meet month-end processing deadlines.
• Demonstrate reliability, attendance, and accountability for assigned work.
• Follow all departmental policies, procedures, and compliance requirements.
• Participate in training and development activities to expand adjudication and payment posting knowledge.
• Contribute to a positive team environment and support continuous process improvement initiatives.