Payment - Client Services Account Manager - Associate

JPMorganChase; New Delhi; On-site; INR 12,00,000 - 18,00,000; Full time

Job summary

A leading global financial institution in New Delhi is seeking an Associate in the Client Service Account Management team. This role involves managing client relationships, driving efficiency, and supporting various transformation initiatives. The ideal candidate will have at least 8 years of banking experience, with strong customer service and relationship management skills, along with a Bachelor's degree.

Qualifications

• At least 8 years of banking experience.
• Minimum of 3 years in customer service or Sales/Relationship Management role.
• Ability to work independently and partner with multiple internal teams.

Responsibilities

• Manage top tier clients for correspondent banking needs.
• Provide a proactive approach to improve efficiency.
• Conduct regular Service review meetings and address client inquiries.

Skills

Customer service skills

Relationship management

Analytical skills

Industry knowledge of Global Cash Management

Education

Bachelor's Degree

Job description

Are you ready to make a significant impact in the world of banking? At J.P. Morgan, we offer you the opportunity to grow your career while working with a dynamic team dedicated to client success. As part of our rapidly expanding revenue business in India, you'll have the chance to enhance your skills, contribute to transformative initiatives, and be part of a culture that values diversity and inclusion.

As an Associate within the Client Service Account Management team, you will play a pivotal role in managing and supporting client servicing for Treasury Services. You will be the single point of contact for clients, managing service relationships and driving efficiency in client interactions. Your work will be crucial in managing escalations and supporting transformation initiatives that enrich client experiences.

Job Responsibilities

• Manage a number of identified top tier clients primarily Financial Institutions to support their correspondent banking needs
• Understand client concerns and provide a proactive and solution-oriented approach to improve efficiency deepen wallet
• Act as a single point of contact for clients for all escalations and ensure adequate coverage by service teams
• Visit clients regularly and identify opportunities to improve efficiency and product adoption
• Conduct regular Service review meetings and address complex inquiries and concerns from clients
• Support various transformation initiatives to enrich client experience
• Manage Key Performance Indicators (KPIs), Metrics and other Country Business Objectives

Required Qualifications, Capabilities, and Skills

• Bachelor's Degree
• At least 8 years of banking experience with minimum of 3 years in customer service or Sales/Relationship Management role
• Understanding of Global Cash Management products
• Experience to manage Financial Institution clients required
• Understanding of various aspects in clearing and remittance products
• Good Inter-personal and relationship management skills
• Ability to work independently and achieve desired results and have an eye for detail
• Ability to partner with multiple internal teams

Preferred Qualifications, Capabilities, and Skills

• Postgraduate degree will be a plus

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.