Patra Corp Looking for IT Client Support Executive at Visakhapatnam, Andhra Pradesh

Patra Corp; Visakhapatnam; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

Join a dynamic team as an IT Client Support Executive where your communication and problem-solving skills will shine. In this role, you'll provide exceptional customer service, assisting clients with their technical issues through various channels. Your experience in technical support will be invaluable as you analyze and resolve product malfunctions while collaborating with team members. This is an exciting opportunity to make a significant impact in a supportive environment that values flexibility and employee well-being. If you're passionate about technology and customer satisfaction, this position is perfect for you.

Benefits

Flexible schedule

Health insurance

Paid sick time

Provident Fund

Qualifications

• 3-5 years of experience in technical support or semi voice IT executive roles.
• Excellent communication and problem-solving abilities are essential.

Responsibilities

• Respond to customer queries via phone, email, or chat promptly.
• Analyze product malfunctions and report findings effectively.

Skills

Communication Skills

Problem-Solving Skills

Customer Service Orientation

Technical Support Experience

Patience

Education

Experience as Technical Support Specialist

Experience in Customer Service

Tools

Help Desk Ticketing Systems

Softphone

Remote Support Tools

Job description

IT Client Support Executive Responsibilities:

1. Strong written, oral and interpersonal communications skills.
2. Respond to customer queries in a timely and accurate way, via phone, email or chat.
3. Delivers fanatical customer service.
4. Analyze and report Client product malfunctions (for example, by testing different scenarios or impersonating users).
5. Share feature requests and effective workarounds with team members.
6. Follow up with customers to ensure their technical issues are resolved.
7. Assist team members while communicating with Customer Support Representatives.
8. Proven team player mentality.

Requirements:

1. 3-5 Years’ Experience as Technical Support Specialist or Semi Voice IT Executive is preferable.
2. Familiarity with Customer Service Oriented industry is a plus.
3. Experience in help desk ticketing, Softphone and remote support tools.
4. Excellent communication and problem-solving skills.
5. Patience while handling tough cases.

Job Type: Full-time

Pay: ₹15,000.00 – ₹25,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time
• Provident Fund

Day range:

Shift:

• Evening shift
• Night shift
• Rotational shift

COVID-19 considerations:
Vaccination is mandate

Ability to commute/relocate:

• Visakhapatnam, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• IT Client Support: 3 years (Required)
• System/Desktop: 3 years (Required)