Patna Metro Token Operator Recruitment 2026: PMRC Eligibility

Sarkari Naukri; Patna; On-site; INR 285,696 - 390,600; Full time

Benefits offered by this job

Employee State Insurance (ESI)

Overtime Allowance

Medical Benefits

Job summary

Patna Metro Rail Corporation (PMRC) seeks a Token Operator to assist passengers, issue tokens, and support ticketing operations at Patna metro stations. The role requires handling cash and digital payments, providing route and fare information, and maintaining transaction records.

Educational requirements include 12th Pass or Graduation; Hindi language skills with basic English, and good communication. Roles may be contractual or permanent, offering opportunities for career progression within

Qualifications

• Educational qualification: 12th Pass or Graduation from a recognized board/university
• Age: generally 18–30 years (relaxation as per rules)
• Computer knowledge: Basic computer skills are preferred
• Language skills: Hindi and basic English

Responsibilities

• Issue metro tokens and recharge smart cards
• Assist passengers with ticketing and fare information
• Handle cash, UPI, debit/credit cards, and digital payments
• Resolve customer queries politely and professionally
• Maintain daily cash collection and transaction records
• Coordinate with station staff during peak hours
• Report technical issues with ticket vending machines
• Ensure cleanliness and discipline at the ticket counter

Skills

Customer service attitude

Basic computer knowledge

Cash handling ability

Time management

Problem-solving skills

Professional behavior under pressure

Education

12th Pass

Graduation

Job description

Token Operator is one of the most popular customer service positions in the metro rail sector. Patna Metro Rail Corporation (PMRC) This role is ideal for candidates who enjoy interacting with passengers and maintaining smooth ticketing operations. As the Patna Metro network expands, recruitment for customer service and ticketing-related positions is expected to increase based on operational requirements.

PMRC a Token Operator is responsible for issuing metro tokens, helping passengers with ticket purchases, recharging smart cards, handling cash and digital payments, and providing information about routes, fares, and metro timings. They also assist passengers in resolving ticket-related issues while ensuring that customer service standards are maintained. Maintaining accurate transaction records and following safety and operational guidelines are essential parts of the job.

PMRC Responsibilities

• Issue metro tokens and recharge smart cards.
• Assist passengers with ticketing and fare information.
• Handle cash, UPI, debit/credit card, and digital payments.
• Resolve customer queries politely and professionally.
• Maintain daily cash collection and transaction records.
• Coordinate with station staff during peak hours.
• Report technical issues related to ticket vending machines.
• Ensure cleanliness and discipline at the ticket counter.

PMRC Eligibility Criteria

The eligibility requirements may vary depending on the official recruitment notification. Generally, candidates should meet the following criteria:

• Educational Qualification: 12th Pass or Graduation from a recognized board/university (depending on the post).
• Age Limit: Generally 18–30 years (age relaxation may be applicable for reserved categories as per government rules).
• Computer Knowledge: Basic computer skills are preferred.
• Language Skills: Good communication skills in Hindi and basic English.

Selection Process PMRC

The recruitment process generally includes:

Some contractual or outsourced positions may also include a personal interview depending on the recruiting agency.

Salary and Benefits PMRC

The expected salary for a Token Operator may range between ₹25,600 and ₹35,000 per month, depending on the recruiting organization, experience, and employment type (contractual or permanent). Additional benefits may include:

• Employee State Insurance (ESI)
• Overtime Allowance (where applicable)
• Medical Benefits

Actual pay and allowances will depend on the official recruitment notification.

Required Skills

Candidates applying for the Token Operator post should possess:

• Customer service attitude
• Basic computer knowledge
• Cash handling ability
• Time management
• Problem-solving skills
• Professional behavior under pressure

A Token Operator can progress to higher positions such as Customer Service Executive, Station Controller, Station Supervisor, or other administrative roles after gaining experience and qualifying through departmental promotions or future recruitment processes.

PMRC Conclusion

The Patna Metro Token Operator position offers an excellent career opportunity for candidates seeking stable employment in the metro rail sector. The job provides valuable experience in customer service, ticketing operations, and public transport management. Interested candidates should regularly monitor the official Patna Metro Rail Corporation recruitment notifications for the latest vacancies, eligibility criteria, application dates, and selection process before applying.