Patient Reimbursement Coordinator - India

3450 Illingworth Research Group Limited; Angul; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Syneos Health is seeking a Patient Reimbursement Coordinator in India to manage patient travel logistics and reimbursements for clinical trial projects. You will collaborate with the Patient Concierge Services Manager and project teams to set up new studies, verify enrolment data, and ensure timely, compliant processing of payments and access to required digital platforms.

The role involves coordinating travel arrangements, handling patient inquiries with empathy, and maintaining accurate

Responsibilities

• Manage travel logistics or reimbursement processing for patients in assigned clinical trial projects.
• Collaborate with PCS Project Managers and the Patient Concierge Services Manager to implement patient support services.
• Assist with setup of new projects, including mailbox creation, portal access, and study documentation.
• Review and verify patient enrolment information and approve access to digital platforms such as PatientGO.
• Serve as primary contact for patient requests via app, email, or phone with timely, compassionate responses.
• Coordinate travel bookings (flights, trains, accommodation, ground transport) using approved systems.
• Review and verify patient reimbursement requests in line with policy.
• Approve, reject, or escalate reimbursements based on study criteria and internal policies.
• Communicate with patients/caregivers to confirm logistics and reimbursements.
• Liaise with clinical sites to resolve reimbursement/travel coordination issues.
• Ensure timely processing of patient payments and maintain service logs in real time.
• Maintain and update patient information and visit records in the system.
• Support reimbursement submissions on behalf of patients as needed.
• Contribute to service improvements by identifying gaps and supporting initiatives.

Job description

Patient Reimbursement Coordinator - India

Syneos Health® is a leading fully‑integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress. Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape. Whether you join us in a Functional Service Provider partnership or a Full‑Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.

Discover what your 25,000 future colleagues already know:

Why Syneos Health

• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself.
• Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
• We are continuously building the company we all want to work for and our customers want to work with.

Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.

Job Responsibilities

1. Manage either travel logistics or reimbursement processing for patients participating in assigned clinical trial projects.
2. Collaborate with PCS Project Managers, the Patient Concierge Services Manager, and internal teams to understand study requirements and implement appropriate patient support services.
3. Support the setup of new projects, including mailbox creation, portal access, SharePoint folders, and the preparation of study‑specific documentation.
4. Review and validate patient enrolment information and approve patient access to the designated digital platforms (e.g., PatientGO®).
5. Serve as a primary point of contact for patient requests submitted through the app, email, or phone, ensuring timely and compassionate responses.
6. Coordinate flight, train, accommodation, or ground transport bookings as required, using approved systems or travel providers.
7. Review and verify patient reimbursement requests, ensuring compliance with study‑specific Travel & Reimbursement Policies.
8. Approve, reject, or escalate reimbursement or stipend submissions as appropriate, based on study criteria and internal policies.
9. Communicate with patients or caregivers to confirm logistics, provide reimbursement updates, and resolve any queries or concerns.
10. Liaise with clinical sites to provide guidance or resolve issues related to reimbursement or patient travel coordination.
11. Ensure timely processing of patient payments, stipends, or travel confirmations using approved systems and vendor platforms.
12. Manage the allocation and tracking of patient payment cards when required by the project.
13. Maintain accurate documentation by updating patient information, visit records, and service logs in real time.
14. Assist with or complete reimbursement submissions on behalf of patients, when needed.
15. Contribute to ongoing service improvements by identifying operational gaps, sharing feedback, and supporting internal initiatives.
16. Support financial tracking activities by providing relevant data and updates for monthly reporting.
17. Ensure strict patient confidentiality and compliance with Good Clinical Practice (GCP), data protection regulations, and company SOPs.
18. Participate in client meetings, site initiation visits, and investigator meetings when requested, representing PCS services.
19. Stay current on tools, technologies, and processes related to patient travel and reimbursement coordination.
20. Support internal team projects and initiatives as needed to contribute to the growth and improvement of the PCS function.

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients. No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever‑changing environment. Learn more about Syneos Health. http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract.

Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.

Discover what our Syneos Health colleagues already know: work here matters everywhere. Work alongside the brightest minds in the biopharmaceutical industry taking down walls and removing barriers to speed our customers’ delivery of important therapies to patients. We are strategic thinkers who actively seek different perspectives, whether across offices or across oceans. Because we solve some of the toughest challenges facing the most prestigious healthcare companies today, you'll gain exposure and be supported with comprehensive resources including emerging technologies, data, science and knowledge sharing. The diversification and breadth of Syneos Health creates a multitude of career paths and employment opportunities. We’re a growing, global company dedicated to advancing our talent past their initial role. Discover what our 29,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much‑needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients’ lives around the world. Selecting us as an employer secures a career in which you’re guaranteed to: Partner with the most diverse team of experts in the industry. From the top down, our people are inspiring. Everyone has a voice and is encouraged to use it. Work in specialized Syneos Health teams that are therapeutically or functionally aligned for expert collaboration. We assemble clinical teams where everyone, from CRAs to senior management, is skilled in the same therapeutic area or customer teams. With this structure, everyone on your team speaks the same language and can deliver unique insights into the therapeutic environment and patient population. We are partners with purpose. We integrate seamlessly with our customers and do what’s best for their success. Our people provide the brilliant ideas, valuable insights and endless energy that accelerates the impact of life changing therapies worldwide.