Patient Counsellor

Vitanatura Elements; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

NaturaX in Bengaluru is seeking empathetic Patient Care Counsellors to support patients throughout their care journey. You will understand patient concerns, communicate with families, and coordinate with the clinical team to ensure a smooth experience.

Ideal candidates are pursuing or have completed BSW, MSW, Psychology, Counselling, Social Work, or related fields. Fresher applicants are welcome; strong communication and organizational skills are essential.

Qualifications

• Graduation in BSW/ MSW or Psychology, Counselling or Social Work or related fields.
• Strong verbal and written communication skills.
• Empathetic and patient‑oriented with ability to follow care processes.

Responsibilities

• Communicate with patients to understand concerns and queries.
• Provide non-clinical guidance and emotional support within scope.
• Coordinate with doctors and clinical team on patient requirements.
• Maintain regular follow-ups with patients per care process.
• Ensure patients receive timely information and support.
• Build positive, professional relationships with patients.
• Maintain accurate patient communication and follow-up records.
• Escalate concerns to the appropriate clinical team as needed.
• Handle patient interactions with confidentiality and professionalism.
• Follow NaturaX patient-care processes and SOPs.
• Support patients throughout their journey with NaturaX.

Skills

Verbal communication

Written communication

Empathy

Patient support

Listening

Education

BSW / MSW graduates or students

Psychology graduates or students

Counselling / Social Work related background

Job description

About the Role

NaturaX is looking for empathetic, responsible, and people-oriented Patient Care Counsellors to join our growing team.

As a Patient Care Counsellor, you will be an important point of contact for patients throughout their care journey. The role involves understanding patient concerns, communicating with patients and their families, coordinating with the clinical team, following up with patients, and ensuring a smooth and supportive patient experience.

This role is particularly suitable for candidates pursuing or having completed BSW, MSW, Psychology, Counselling, Social Work, or related fields.

Key Responsibilities

• Communicate with patients and understand their concerns, needs, and queries.
• Provide appropriate non-clinical guidance and emotional support within the scope of the role.
• Coordinate with doctors and the clinical team regarding patient requirements.
• Maintain regular follow-ups with patients as per the care process.
• Ensure patients receive timely information and support.
• Build positive and professional relationships with patients.
• Maintain accurate patient communication and follow-up records.
• Identify patient concerns that require escalation to the appropriate clinical team.
• Handle patient interactions with empathy, patience, confidentiality, and professionalism.
• Follow NaturaX's patient-care processes, quality standards, and SOPs.
• Support patients throughout their journey with NaturaX.

Who We're Looking For

We are looking for candidates who are:

• BSW / MSW graduates or students
• Psychology graduates or students
• Candidates from Counselling, Social Work, Psychology, or related backgrounds
• Strong in verbal and written communication
• Empathetic and patient-oriented
• Comfortable speaking with patients and their families
• Good at listening and understanding people's concerns
• Responsible, organised, and willing to learn
• Comfortable working as part of a clinical and patient-care team

Freshers are welcome to apply. Relevant experience in counselling, social work, healthcare, patient care, customer support, or similar roles will be an advantage.

Working Hours

10:00 AM 6:00 PM