Parts & Service Engineer

Epiroc; Udaipur District; Sur place; INR 400 000 - 700 000; Plein temps

Résumé du poste

Epiroc is seeking a Parts & Service Engineer to strengthen aftermarket relationships and drive service revenue in the Udaipur region. The role focuses on guiding channel partners, managing installed fleets, and delivering high customer satisfaction through proactive service and support.

The candidate will coordinate with regional and head office teams, ensure timely service delivery, and maintain safety and quality standards while traveling domestically as required.

Qualifications

• BE or Diploma in Mechanical or Electrical engineering.
• 3–5 years' experience in aftersales or service with hydraulic attachments.
• Strong knowledge of SHE standards and guidelines.
• Troubleshooting skills for hydraulic breakers and attachments.
• Proficient with MS Office (Excel, Word, PowerPoint) and strong presentation skills.

Responsabilités

• Be the single point of contact for all aftermarket activities in the assigned region.
• Mentor distributor service teams and promote team spirit.
• Map and manage installed fleet within the region.
• Drive revenue through aftermarket products via direct or channel partners.
• Organize service camps and road shows and improve customer satisfaction.

Connaissances

Relationship building

Presentation skills

Analytical thinking

Communication skills

Teamwork

Formation

BE/Diploma in Mechanical/Electrical

Outils

MS Office

Description du poste

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Parts & Service Engineer

Functional area: Service

Onsite or Remote: Onsite

Country/Region: IN

Location: Udaipur, RJ, IN, 313001

Company name: Epiroc

Date of posting: Oct 22, 2026

Position : Parts & Service Engineer

Job Overview

This position is responsible for customer relationship on a long-term basis. This position is expected to guide the new Business Partners into Epiroc way of working and gain customer satisfaction through these channel partners.

Responsibilities

• Be a single point of contact for all aftermarket activities for the assigned region.
• Responsible for mentoring the distributor service team and instil a vibrant team spirit.
• Responsible for mapping & managing installed fleet in region.
• Should have good control on Territory management through Channel Partners.
• Responsible for increasing revenues through promotion of different aftermarket products to customers either directly or through Channel partners.
• Organize Service Camps & Road shows.
• Retain existing customer loyalties and improve NPS Score. Special focus on Key customers’ satisfaction in the region.
• Track Business Partners performance to ensure that they are supporting Customers as per the guidelines set out by our organization.
• Support Business Partner with suggested stocking guides as per fleet condition.
• Support in promotion and execution of Service Agreements.
• Forward customer feedback and any leads on new equipment requirements to Marketing Team.
• Should have good co-ordination skills with Regional & Head Office supporting teams for quotation, order placement, material arrangement, invoicing, and dispatch of Parts. Responsible for timely collection of payments from Customers & Channel Partners.
• Increase value added service and provide proper technical support.
• Responsible for monitoring, managing and timely resolution of customer complaints
• Proper documenting of Complaints with mean time to restore is maintained as per group guidelines.
• Position requires regular domestic travel & frequent interaction with Customers
• Ensure to Maintain Safety Culture at Workplace. Take part in all SHE Activities.
• Participate in RCA and FIP's for analysis to improve of Fleets.

Qualifications:

BE/Diploma in Mechanical/Electrical

3 to 5 years' experience with exposure of Hydraulic Attachment products.

Well Experience with SHE standard and guidelines.
Technical Competent on Hydraulic breakers.
Having good troubleshooting skills on Hydraulic attachments as well as in excavators.

Having good knowledge of MS Office, particularly Excel, Word, and PowerPoint, along with strong presentation skills.
Communication Skills, Analytical Skills, Interpersonal Skills, Problem-Solving Skills, Attention to Detail, Teamwork and Collaboration, Adaptability, Critical Thinking, Time Management, Problem Ownership, Risk Management, Customer Focus.
Exposure to Failure Analysis (FMEA & RCA), Reliability and Sustainability Engineering.Understanding and applying reliability metrics such as Mean Time Between Failures (MTBF), Mean Time To Repair (MTTR), and failure rate analysis.

Analytical Mindset :- Approaching problems with logic and reasoning and systematically evaluating evidence to arrive at sound conclusions.
Problem :- Solving Orientation: Being proactive in identifying and addressing reliability issues, rather than waiting for them to elevate.
Resilience :- Persevering in the face of challenges and setbacks and demonstrating determination to solve complex reliability problems.

Thoroughness :- Paying close attention to details when analysing data, conducting tests, or assessing potential failure modes ensures accuracy and reliability in findings.
Investigative Nature :- Having a natural inclination to explore and understand how systems work and why failures occur fosters continuous improvement and innovation.
Outcome-Oriented :- Focusing on delivering tangible results and improvements in product reliability, rather than just completing tasks.
Self-Development :- Actively seeking opportunities to expand knowledge and skills, staying updated with emerging technologies and best practices in reliability engineering.

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future.Learn more at www.epiroc.com