Partner Technical Enablement Manager

Palo Alto Networks, Inc.; Bengaluru; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Palo Alto Networks, Inc. is seeking a Technical Enablement Manager in Bangalore to drive training initiatives for Support Delivery Partners. The ideal candidate will have over 5 years of network security experience, technical training expertise, and strong collaborative skills. Responsibilities include identifying training needs, developing programs for Engineer enablement, and serving as the liaison for technical training with stakeholders. A Bachelor’s degree in Computer Networks, PAN-OS training, and PCNSE certification are required.

Qualifications

• 5+ years of experience in network security TAC, technical training, and enablement.
• PAN-OS trained, PCNSE Certified with hands-on experience in Palo Alto Networks TAC.
• Strong background in training development and delivery, using various methodologies.

Responsibilities

• Drive technical enablement initiatives for Support Delivery Partners.
• Align training initiatives with Global Customer Support Delivery objectives.
• Identify technical gaps and develop targeted training programs.

Skills

Network security

Technical training

Communication skills

Collaboration

Critical thinking

Education

Bachelor’s degree in Computer Networks or equivalent

Tools

Next-Generation Firewall

Prisma Access

Cortex XDR

Job description

Job Summary

Your Career Partner Technical Enablement Manager (PTEM) in Palo Alto Networks GCSD is responsible for driving technical enablement initiatives for Support Delivery Partners (SDPs) and serving as the interface with the Center of Excellence (COE) globally. This role focuses on training, skill development, and process optimization to enhance the capabilities of Partner Technical Support Engineers (TSEs). The ideal candidate is a collaborative self-starter with strong communication skills, capable of developing and executing training programs for Palo Alto Networks' Enterprise and Cloud solutions. They should have a strong understanding of network security, virtualization, cloud technologies, and technical support best practices.

Establish and serve as the technical liaison between Palo Alto Networks and the Support Delivery Partners. Serve as the primary representative of TAC, collaborating with the Training Council and other stakeholders to drive the technical enablement of engineers for both existing and new products. Identify technical gaps and trends to develop targeted training initiatives. Lead technical enablement initiatives for Support engineers, aligning with Global Customer Support Delivery objectives. Oversee the continuous refinement of the new-hire training curriculum.

The candidate will be responsible for technical enablement for TSEs in production and for regular technical assessments for new Support/SDP opportunities and role changes. Identify technical gaps and trends to create and deliver training. Review and participate in discussions for customer feedback, escalations, and T3 concerns. Facilitate regular technical discussions, including Tek-Talks and case swarming sessions, to enhance knowledge sharing. Develop processes and tools for technical upskilling of support engineers. Liaise with the badged team/Training council for driving new feature-related training within support. Manage the quality and efficiency of support engineers’ engagement with Engineering. Identify trends for enablement through JIRA quality and usage of App Studio and P2 Inline JIRA processes.

Qualifications

• Position is for a staff employee at PANW and requires full-time in-office work out of Palo Alto Networks, India-Bangalore. • Bachelor’s degree in Computer Networks or equivalent experience. • 5+ years of experience in network security TAC, technical training, and enablement. • PAN-OS trained, PCNSE Certified and hands‑on experience working in Palo Alto Networks TAC. • Excellent knowledge and understanding of Next‑Generation Firewall, Virtualization platforms, and Cloud products like Prisma Access and Cortex XDR. • Strong background in training development and delivery, leveraging various learning methodologies. • Prior experience in content development and training delivery (optional). • Prior experience in planning, executing, and driving backlog reduction / TTR / escalation exercise for a team. • Critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. • Excellent verbal and written communication skills with a talent for building rapport. • Strong presentation skills and ability to work with diverse teams.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal‑opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.