Partner Technical Enablement Manager

Palo Alto Networks; Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A cybersecurity firm in Bangalore is seeking a Technical Enablement Manager to lead technical enablement initiatives for Partner Technical Support Engineers. This role requires a Bachelor's degree in Computer Networks and 5+ years in network security and technical training. The ideal candidate is a collaborative self-starter with strong skills in communication and training development. This position is fully in-office, focusing on enhancing the capabilities of support teams through targeted training and process optimization.

Qualifications

• 5+ years of experience in network security TAC and technical training.
• PAN-OS trained, PCNSE Certified with hands-on experience in TAC.
• Excellent knowledge of Next Generation Firewall and Virtualization.

Responsibilities

• Drive technical enablement initiatives for Support Delivery Partners.
• Develop and execute training programs for Partner Technical Support Engineers.
• Identify technical gaps and develop targeted training initiatives.

Skills

Network security

Training development

Cloud technologies

Communication skills

Technical project management

Education

Bachelor's degree in Computer Networks

Tools

PAN-OS

Virtualization platforms

Cloud products (Prisma Access, Cortex XDR)

Job description

Overview

Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

Job Summary

Your Career Partner Technical Enablement Manager (PTEM) in Palo Alto Networks GCSD is responsible for driving technical enablement initiatives for Support Delivery Partners (SDPs) and serving as the interface with the Center of Excellence (COE) globally. This role focuses on training, skill development, and process optimization to enhance the capabilities of Partner Technical Support Engineers (TSEs). The ideal candidate is a collaborative self-starter with strong communication skills, capable of developing and executing training programs for Palo Alto Networks\' Enterprise and Cloud solutions. They should have a strong understanding of network security, virtualization, cloud technologies, and technical support best practices.

Your Impact

• Establish and serve as the technical liaison between Palo Alto Networks and the Support Delivery Partners
• Serve as the primary representative of TAC, collaborating with the Training Council and other stakeholders to drive the technical enablement of engineers for both existing and new products
• Identify technical gaps and trends to develop targeted training initiatives
• Lead technical enablement initiatives for Support engineers, aligning with Global Customer Support Delivery objectives
• Oversee the continuous refinement of the new-hire training curriculum
• The candidate will be responsible for technical enablement for TSEs in production
• The candidate will be responsible for regular technical assessments for new Support/SDP opportunities and role changes
• The candidate will identify technical gaps and trends to create and deliver training
• Review and participate in discussions for customer feedback/escalations/T3 concerns
• Facilitate regular technical discussions, including Tek-Talks and case swarming sessions, to enhance knowledge sharing
• Develop processes and tools for technical upskilling of support engineers
• Liaise with the badged team/Training council for driving new feature-related training within support
• Manage Quality and Efficiency of support engineers engagement with Engineering
• Identify trends for enablement through JIRA quality and usage of App Studio and P2 Inline JIRA processes

Qualifications

• This position is for a staff employee at PANW and requires full-time in-office work out of Palo Alto Networks, India-Bangalore
• Bachelor\'s degree in Computer Networks or equivalent experience
• 5+ years of experience in network security TAC, technical training and enablement
• PAN-OS trained, PCNSE Certified and hands on experience working in Palo Alto Networks TAC
• Excellent knowledge and understanding of Next Generation Firewall, Virtualization platforms and Cloud products like Prisma Access and Cortex XDR
• Strong background in training development and delivery, leveraging various learning methodologies
• Prior experience in content development and training delivery (optional)
• The candidate should have prior experience in planning, executing & driving backlog reduction/TTR/Escalation exercise for a team
• Critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results
• Excellent verbal and written communication skills with a talent for building rapport
• Strong presentation skills and ability to work with diverse teams

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [e-mail].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.