Partner Service Delivery Manager

HP Inc.; Mumbai; In loco; INR 1.500.000 - 2.100.000; Tempo pieno

Descrizione del lavoro

HP Inc. is seeking a Partner Service Delivery Manager in Mumbai, India, to lead the planning and governance of product support portfolios across the lifecycle.

The role requires collaboration with global teams to align pricing strategies and deliver seamless service outcomes for customers. Ideal candidates will have 10–15 years of experience in service delivery, solution architecture, and business planning, with strong skills in Agile, analytics, and stakeholder management.

Competenze

• Four-year or Graduate Degree in Business Administration, or related discipline or commensurate experience.
• Typically 10–15 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or related field.

Mansioni

• Planning product support portfolios throughout lifecycle, aligning with pricing, ensuring end-to-end service delivery, and readiness for sales.
• Collaborating across regions and global teams to implement innovative services and programs.
• Developing and implementing communication strategies for channel services and partner needs.
• Supporting partner enablement programs, training sessions, and service rollouts.
• Managing partner engineer readiness and efficiency projects.
• Providing data-driven insights to drive sales opportunities and business growth.
• Representing services within product/solution portfolio core teams and integrating service requirements in product development.

Conoscenze

Agile

Analytics

Business Development

CRM

Data Analysis

Go-to-Market

Market Research

Product Strategy

Project Management

Thought Leadership

Value Propositions

Formazione

Bachelor's degree in Business Administration or related

Descrizione del lavoro

Partner Service Delivery Manager

Job Summary

• This role is responsible for strategically engaging in the development, implementation and governance of product support or solution portfolios throughout the lifecycle, ensuring alignment with pricing strategies and seamless service delivery. The role collaborates globally to implement innovative services and solutions to meet evolving customer demands and drive profitable growth. The role analyzes the business to proactively identify errors, root causes or areas of improvement, thereby driving process enhancement efforts and business performance. The role also establishes and manages service level agreements, while also engaging in mentoring lower-level employees.

Responsibilities

• Takes charge of planning of product support or solution portfolios throughout their entire lifecycle, ensuring alignment with pricing strategies, seamless end-to-end service delivery, and readiness for sales, along with their associated processes.
• Collaborates across regions, geographies, and global teams to formulate and implement innovative services, solutions, or programs and their associated processes to address evolving customer and market demands while promoting profitable growth.
• Develop and implement a comprehensive communication strategy for channel services, aligning with business objectives and partner needs.
• Support communications for partner enablement programs, training sessions, and service rollouts.
• Manage partner engineer readiness & drive efficiency project.
• Contributes insights based on service data to drive increased sales opportunities, leveraging data-driven strategies for business growth.
• Represents services within product or solution portfolio core teams and incorporates service requirements into various product development stages, including activities like product warranty support and cost analysis, as well as the development of content and collateral for service product marketing.
• Conducts thorough business analysis, identifies root causes, and formulates recommendations and solutions to drive enhancements in business performance.
• Utilizes both technical and business acumen to lead complex cross-functional initiatives with significant impact on the services business.
• Establishes, implements, and manages service level agreements, ensuring consistent and high-quality service delivery to meet customer expectations.
• Prepares marketing materials to support key customer account teams, enhancing customer engagement and sales efforts.
• Applies advanced subject matter knowledge, leads, and contributes to complex projects, and exercises independent judgment in resolving business issues and establishing policies.
• Develops and builds productive internal/external working relationships and may provide mentoring and guidance to lower-level employees.

Education & Experience Recommended

• Four-year or Graduate Degree in Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 10 - 15 years of work experience, preferably in service business management, delivery, solution architecting, business planning, or a related field.

Preferred Certifications

NA

Knowledge & Skills

• Agile Methodology
• Analytics
• Business Development
• Business Strategies
• Business To Business
• Customer Relationship Management
• Data Analysis
• Digital Marketing
• Go-to-Market Strategy
• Key Performance Indicators (KPIs)
• Market Research
• Marketing
• Marketing Strategies
• New Product Development
• Product Management
• Product Marketing
• Product Strategy
• Project Management
• Thought Leadership
• Value Propositions

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

• Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity

• Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Job

• Services

Schedule

Full time

Shift

No shift premium (India)

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP's EEO Policy or read about your rights as an applicant under the law here: Know Your Rights: Workplace Discrimination is Illegal