Package Consultant-Marketing (non-Adobe)

International Business Machines Corporation; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

IBM Consulting in Bengaluru seeks a Package Consultant specializing in non-Adobe Marketing Solutions to advise and implement customer experience and CRM solutions. You will embed packaged technologies, leveraging BPM services and Pega Frameworks to deliver business outcomes.

Key responsibilities include design, customization, and integration across client environments, with a focus on financial services and contact center solutions.

Qualifications

• Experience in selecting, designing, and deploying customer experience and CRM solutions.
• Experience with BPM services, especially for contact center desktops.
• Exposure to Pega Solution Frameworks (NBB, Smart Investigate, Smart Dispute) and customizing solutions.
• Experience with platforms like Chordiant Customer Experience and Pega PRPC.

Responsibilities

• Deliver Solution Design for CX and CRM implementations and ensure seamless integration.
• Leverage BPM services expertise to tailor solutions for contact center desktops.
• Support vision, strategy, architecture design and development phases with hands-on Pega knowledge.
• Customize solutions using Pega Frameworks to meet client needs in financial services.
• Bridge technology with business objectives to deliver scalable, robust solutions.

Skills

BPM services

Pega frameworks

Chordiant CX

Pega PRPC

Financial services knowledge

CRM and CX design

Education

Master's Degree

Tools

Chordiant Customer Experience

Pega PRPC

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As a Package Consultant specializing in non-Adobe Marketing Solutions, you will serve as a strategic advisor and implementation expert, helping clients select, design, and deploy powerful customer experience and CRM solutions. You will utilize your deep consulting skills, business acumen, and specialized knowledge to effectively embed packaged technologies, driving expected business outcomes.

Your Primary Responsibilities Will Include

• Deliver Solution Design: Provide expertise in designing and deploying customer experience and CRM solutions, ensuring seamless integration into clients' business environments.
• Leverage BPM Expertise: Utilize Business Process Management (BPM) services expertise, particularly within contact center desktops, to deliver tailored solutions.
• Support Project Lifecycle: Offer invaluable support during vision and strategy phases, architecture design, and development, applying hands-on experience with Pega Solution Frameworks.
• Customize Client Solutions: Apply knowledge of Pega Solution Frameworks, such as NBB, Smart Investigate, and Smart Dispute, to customize solutions meeting unique client needs.
• Bridge Technology and Business: Combine technical prowess with a solid understanding of the financial services landscape to deliver robust, efficient, and scalable solutions aligning with clients' strategic objectives.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Software Selection Expertise: Exposure to selecting, designing, and deploying customer experience and CRM solutions, with the ability to ensure seamless integration into clients' business environments.
• BPM Services Knowledge: Experience working with Business Process Management (BPM) services, particularly within contact center desktops, to deliver tailored solutions.
• Pega Solution Frameworks: Exposure to Pega Solution Frameworks, including NBB, Smart Investigate, and Smart Dispute, with the ability to customize solutions meeting unique client needs.
• Technical Implementation Skills: Experience working with platforms such as Chordiant Customer Experience and Pega PRPC, with the ability to leverage technical prowess to deliver robust, efficient, and scalable solutions.
• Financial Services Acumen: Exposure to the financial services landscape, with a solid understanding of how to combine technical capabilities with business objectives to drive growth and enhance customer experiences.

Preferred Technical And Professional Experience

• Chordiant Platform Expertise: Exposure to Chordiant Customer Experience, with the ability to leverage technical prowess to deliver robust, efficient, and scalable solutions.
• Pega PRPC Knowledge: Experience working with Pega PRPC, with the ability to customize solutions meeting unique client needs.
• Financial Services Insight: Exposure to the financial services landscape, with a solid understanding of how to combine technical capabilities with business objectives to drive growth and enhance customer experiences.