P2P Customer Support Snr Analyst

Ebro Electronic GmbH; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Xylem sucht am Standort Bangalore eine erfahrene Fachkraft im P2P-Support. Sie arbeiten im Hybridmodell und betreuen globale Anfragen zu Coupa und SAP S/4HANA.

Sie lösen Rechnungs- und Zahlungsprobleme, unterstützen das Onboarding von Lieferanten und arbeiten eng mit Accounts Payable, Treasury und IT zusammen. Erfahrung in einem Global Shared Services Center, hervorragende Englischkenntnisse sowie die Fähigkeit, mehrere Sprachen zu nutzen, sind wünschenswert.

Qualifications

• Abgeschlossenes Hochschulstudium im Bereich Wirtschaft, Rechnungswesen oder Finanzen.
• 3–7 Jahre Berufserfahrung im Rechnungswesen/Accounts Payable.
• Gechulte Erfahrung mit Coupa S2P und SAP S/4HANA.
• Ausgezeichnete Englischkenntnisse in Wort und Schrift; gerne weitere Sprachen.

Responsibilities

• Erstlinien-Support für globale P2P-Anfragen über Coupa und SAP S/4HANA.
• Bearbeitung von Bestell-, Rechnungs- und Zahlungs-Tickets innerhalb SLA.
• Sicherstellung des End-to-End-P2P-Prozesses und Koordination mit Stakeholdern.

Skills

English fluency

Customer service

Problem solving

Attention to detail

Team collaboration

Education

Bachelor’s degree in commerce/finance

Tools

Coupa S2P

SAP S/4HANA

Job description

## P2P Customer Support Snr AnalystBewerbenremote type: Hybridelocations: Bangaloretime type: Full timeposted on: Heute ausgeschriebenjob requisition id: R49871Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.**Essential Duties/Principal Responsibilities*** Provide first-line support for global P2P queries across **Coupa** and **SAP S/4HANA*** Manage and resolve tickets related to requisitions, purchase orders, invoices, and payments within SLA* Support end-to-end P2P processes, ensuring accurate transaction flow between Coupa and SAP* Investigate and resolve invoice discrepancies, blocked invoices, and payment issues* Troubleshoot and escalate integration issues between Coupa and SAP systems* Assist suppliers with onboarding, invoice submission, and queries via Coupa Supplier Portal* Coordinate with Vendor Master Data teams to ensure accurate supplier data in systems* Ensure compliance with internal controls, procurement policies, and audit requirements* Monitor KPIs (e.g., resolution time, query backlog) and support service delivery reporting* Perform root cause analysis on recurring issues and implement corrective actions* Collaborate with Procurement, Accounts Payable, Treasury, and IT teams* Contribute to continuous improvement, automation, and process standardization initiatives* Maintain accurate documentation, SOPs, and knowledge base articles* Support user and supplier training on P2P processes and tools Work toward improving AP* Act as SME for specific P2P areas (e.g., invoice processing, Coupa-SAP integration, supplier enablement)* Provide functional guidance and problem-solving support to junior analysts* Handle complex and escalated cases that require deeper system or process knowledge* Support standardization and harmonization across regions in SSC* Develop deeper expertise in Coupa SAP S/4HANA integration flows* Support troubleshooting of interface errors, data mismatches, and system defects* Participate in testing, defect validation, and deployment support for system changes* Coach and mentor junior team members**Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:*** Bachelor’s degree in commerce, Accounting, Finance or Languages* 3 – 7 years’ experience in Accounts Payable* Hands-on experience with **Coupa S2P and SAP S/4HANA*** Excellent communication skills (English)* Speak and write fluently English and 1or 2 other languages* Experience working in a **Global Shared Services Centre*** Prior experience in high-volume of queries* High attention to detail* Problem-solving ability* Customer-service orientation* Ability to work with tight deadlines* Advanced oral, written, and interpersonal communication skills. Strong presentation and facilitation skills to communicate with and persuade a wide range of audiences.* Preferred – Finance and or Procurement background**Physical Demands** (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)* Work is conducted in an office environment. (5 days a week)* Regularly required to sit, stand, walk, reach with hands and arms, and move about the facility.* Ability to use hands and fingers dexterously to operate office equipment.* Regularly required to listen, talk to, and see employees daily via Teams or Online application.* Vision abilities required by this job include close vision.**Work Environment** (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)* Office: Standard office equipment; work performed in an office setting free from any disagreeable elements.* Standard weekly job hours: 40 hours / 5 days a week* This requires the employee to work onsite three days per week (Tuesday to Thursday)* This role operates within a two-shift structure (9:00 AM – 6:00 PM IST and 12:00 PM – 9:00 PM IST) to support North America. The specific shift assignment will be determined during the recruitment and selection process, and the successful candidate will be expected to work in one of the assigned shifts.* For employees assigned to the Late Shift (12:00 PM – 9:00 PM IST), Xylem will provide company-arranged transportation from the workplace to the employee’s home to ensure safety.* This position would be in Xylem Bangalore Office (Karle Town Center).*Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.*