P&O Technology Product Owner

The P&O Technology Product Owner acts as owner of specific P&O technologies/modules, including but not limited to systems in scope of Talent Acquisition, Learning, Performance Management, Talent Management, Rewards, People Experience, and Services systems. This role involves managing and maintaining various P&O systems (GxP and non-GxP) to provide knowledge and guidance, resolve issues and incidents, implement system changes, and support the delivery of vendor releases. The role directly fulfills service requests and resolves incidents with their combined functional knowledge and technical skills to enhance user experience, improve process efficiency, and ensure compliance with industry and company-specific requirements.

The role reports directly to the Global Head P&O Technologies.

• Partner with business representatives & DDIT to build, automate, and release solutions based on system best practices and business priorities, ensuring P&O solutions are designed consistently and in full alignment with the overarching architecture design and principles.
• Oversee and lead the systems solution design & configuration for the systems in scope, providing visibility to business stakeholders regarding expected implementation timelines. In partnership with business stakeholders & DDIT, coordinate and conduct testing of new configurations to ensure all global and local requirements are met before planning move-to-production.
• Lead the business delivery of vendor upgrades and releases according to the vendor release calendar. Ensure systems are optimally configured to support business requirements and maintain validated status.
• Provide technical support to ensure good system health and efficient workflows. Resolve system issues, perform root cause analysis, and escalate major issues as needed. This includes directly resolving queries where explanation or clarification is required and interacting directly with requesters for further information.
• Service Management: Fulfill technology service requests, including system enhancements, in line with service management and delivery standards and according to defined Good Service Practices (GsP) and Service Level Agreements.
• Produce and manage reports, metrics, and dashboards to provide relevant insights to business stakeholders. Analyze data to identify trends and areas for improvement.
• Collaborate with vendors, integration partners, and Managed Service Providers (MSPs). Maintain strong relationships with vendors to ensure timely resolution of issues and implementation of enhancements.
• Manage systems under scope according to applicable guidelines such as the Information Management Framework, Data Integrity Framework, CFR 21 Part 11, and other regulatory requirements.
• Proactively communicate on systems-related topics to internal stakeholders within the Function and Service Delivery teams. Collaborate to share expertise, best practices, and knowledge. Act as an advocate for P&O systems, driving adoption.
• In partnership with DDIT, own configuration documentation (e.g., workbooks, technical specifications) and ensure timely updates. Manage document administration activities, creating and maintaining system-related documentation, processes, and standards that meet internal controls.