Outbound Team Coach

Kotak Mahindra Bank; Dadri; On-site; INR 3,00,000 - 4,50,000; Full time

Job summary

A leading financial institution is seeking a CEC Trainer to conduct comprehensive training programs for new and existing employees. The ideal candidate should have a Graduate or Post Graduate degree, excellent communication skills, and experience in retail banking. Responsibilities include planning and facilitating training and driving sales strategies. The role emphasizes coaching and mentoring new hires to ensure their compliance and performance standards are met. This position is based in Dadri, Uttar Pradesh.

Qualifications

• Minimum education is a Graduate or Post Graduate.
• Training experience in a bank's Customer Contact Center or Call Center.
• Excellent communication and presentation skills required.

Responsibilities

• Plans and conducts training for new hires and existing employees.
• Drives sales targets and implements sales strategies.
• Conducts on-the-job training and provides coaching.

Skills

Interpersonal skills

Coaching

Communication skills

Presentation skills

Education

Graduate or Post Graduate

Job description

JD 811 CEC Trainer

• Exceptional interpersonal and communication skills
• Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees.
• Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
• Drive sales targets and implementation of sales strategies devised for process.
• Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.
• Monitor calls on functional and behavioral parameters.
• Has handled Nesting & OJT batches
• Excellent coaching and mentoring techniques
• Can identify Training needs based on call evaluation/ gap in product and process understanding
• Achieving their KRA month after month.
• 2 nd and 4 th Saturday will be weekly off

Candidate Profile

• Minimum education Graduate or Post Graduate
• Training preferably in a bank s Customer Contact Center/ Call Center with relevant experience in Retail Liabilities/Credit Cards in Sales and Quality
• Must have excellent presentation and communication skills.
• Having a team handling experience would be desirable
• Experience in Retail Banking preferable