Orders and resolve Team Member

Lactalis India; Chennai District; On-site; INR 350,000 - 500,000; Full time

Job summary

Lactalis India is seeking a dedicated Customer Service / Orders professional in Chennai to manage orders and inquiries, ensuring accuracy and timely SAP entry. You will support queries across multiple channels and strive to meet key performance indicators.

The role requires strong communication and interpersonal skills, with a focus on continuous improvement and customer satisfaction. A fast-paced FMCG environment experience is preferred.

Qualifications

• Minimum of 3 years within Customer Service / Orders role in an FMCG environment
• Professional and friendly manner with strong verbal and written interpersonal skills
• Ability to manage high pressure situations and work in a fast-changing environment

Responsibilities

• Managing customer orders and enquiries with high efficiency and accuracy.
• This position is responsible for timely and accurate order entry into SAP.
• Support customer order queries across phone, email, web portal and EDI.
• Meet KPIs and ensure performance targets are achieved.
• Identify opportunities to improve efficiency and service with customers and stakeholders.
• Attend inbound calls and emails promptly and professionally.

Skills

Customer service

Communication

Interpersonal skills

Teamwork

Tools

Excel

Outlook

Word

SAP

Salesforce

Job description

Managing customer orders and customer enquiries while highly driving efficiency and accuracy.

This position is responsible for

Timely and accurate entry of Orders into SAP to ensure customer satisfaction

Support customer order queries across all ordering method types (phone, email, web portal and EDI)

Meet set KPIs ensuring all performance targets are achieved

Identify and help drive business opportunities to improve efficiency and service with our customers, internal business and stakeholders

Attending to Inbound calls and emails in a prompt and professional manner.

Values

• Performance
• Continuous Improvement
• People Development
• Set high goals and drive for performance
• Seek all opportunities for continuous improvement
• Identify areas for developing oneself and others

Core Competencies

Key Behaviours

Ambition

• Performance
• Continuous Improvement
• People Development
• Set high goals and drive for performance
• Seek all opportunities for continuous improvement
• Identify areas for developing oneself and others

Engagement

• Loyalty
• Accountability
• Tenacity
• Entrepreneurship
• Support positively and protect the company
• Account for his/her own activities and accept responsibility for them
• Overcome obstacles
• Demonstrate an entrepreneurial mind-set

With Simplicity

• Pragmatism
• Transparency
• Accessibility
• Work in a practical and effective manner (with common sense)
• Act and communicate with clarity and transparency
• Ensure relationships are based on accessibility, modesty and proximity
• Support strategies, processes, systems use, procedures and schedules to enhance customer service capability whilst ensuring costs stay within budgeting restraints
• Follow directive of Orders Team Leader
• Complete all tasks and duties as reasonably requested by your Team Leader
• Ensure systems and processes serve the best interests of Lactalis and our customers through minimizing waste and finished good write offs whilst enhancing customer service
• Help develop and implement customer service metrics that assist in managing performance
• Actively seek out opportunities to enhance customer service, logistics and distribution capability through various means and initiatives
• Contribute to support and drive set logistics and distribution procedures
• Instil a mind-set of continuous improvement individually as well as a team
• Promote and participate in the Safety Management System and develop a proactive safety culture.
• Be a role model for working safely and promoting a safe working environment.
• Adhere to safe work procedures and systems in consultation with elected OHS Representatives and team members.
• Proactively contribute to the identification and resolution of workplace hazards.
• Work safely at all times.
• Comply with all relevant environmental legislative requirements.
• Actively contribute to reducing waste, conserving water and energy and other sustainability initiatives.
• Comply with environmental management systems.
• Actively participate in understanding your environmental responsibilities.
• Set clear expectations and lead by example. Deliver on your commitments and strive for excellence.
• Give timely and meaningful feedback that is useful and respectful.
• Adopt a positive approach and appropriately recognise effort and results.
• Communicate openly and honestly, sharing information and knowledge.
• Take personal responsibility for the performance and outcomes of your team.
• Drive supportive accountability and engage your people.

Formal Education and

Statutory Requirements

Nil

Essential Skills and

Knowledge

• Minimum of 3 years within Customer Service / Orders role in an FMCG environment
• Computer Savvy - Great skills in Excel, Outlook, Word with knowledge of SAP Salesforce preferable as well as able to quickly grasp the use of different systems, manage infrastructure and system challenges
• Professional and friendly manner with strong verbal and written interpersonal skills, to help build effective relationships and processes with our customers, colleagues, higher management and stakeholders
• Display excellent negotiation skills with ability to achieve mutual and acceptable solutions to complex problems that arise
• Ability to manage high pressure situations, manage and resolve issues while keeping calm in a level headed manner
• Able to remain open minded to ideas, adapt quickly and respond well in a rapidly changing environment as well as able to encourage change and motivate others to respond positively
• Advanced attention to detail, time management, accuracy, precision, multi-tasking and prioritisation skills
• Able to work well in a team environment with a can do, happy to help attitude while supporting other colleagues
• Dedicated to Lactalis as well as highly focused on continual improvement both individually and as a team
• Communicate openly and honestly, sharing information and knowledge

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.