Order to Cash Operations Associate

Accenture services Pvt Ltd; Gurugram District; On-site; INR 400,000 - 650,000; Full time

Job summary

Accenture is seeking an Order to Cash Operations Associate in India to support end-to-end OTC processes from inquiry to invoicing. You will help determine financial outcomes by collecting data, performing analyses, and reconciling transactions to optimize working capital.

You will collaborate with the Cash Applications and AR teams, maintain customer master data, and support billing, collections, and reporting to ensure accurate revenue recognition and timely cash flow.

Qualifications

• Understanding of the Invoice-to-Cash (I2C) cycle — invoice generation, delivery, collections, cash application, and reconciliation.
• Maintain customer master data including billing addresses, payment terms, and contact details.
• Familiarity with dispute and deduction logging — capturing reason codes, supporting documentation, and routing to relevant teams.
• Exposure to collections workflows including dunning letters, customer statements, and payment reminder sequences.
• Awareness of bad debt identification and the escalation process for write-off recommendations.

Responsibilities

• You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.
• Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes.
• The team oversees the entire processes that starts from customers inquiry, sales order to delivery and invoicing.
• The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers.
• Receive and deposit customer payments, apply cash remittances and credits/ adjustments, maintain bad debt reserves and allowances, prepare Accounts Receivable reporting, and post and reconcile Accounts Receivable activity to the general ledger.

Skills

Order to Cash - Order Management

Microsoft Excel

Microsoft Office Suite

Education

BCom/MBA/B.B.M

Tools

Microsoft Excel

Microsoft Office Suite

Job description

Skill required:

Order to Cash - Order Management

Designation:

Order to Cash Operations Associate

Qualifications:

BCom/Master of Business Administration/B.B.M

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. Receive and deposit customer payments, apply cash remittances and credits/ adjustments, maintain bad debt reserves and allowances, prepare Accounts Receivable reporting, and post and reconcile Accounts Receivable activity to the general ledger

What are we looking for?

Understanding of the Invoice-to-Cash (I2C) cycle — invoice generation, delivery, collections, cash application, and reconciliation Ability to maintain and update customer master data including billing addresses, payment terms, and contact details Basic knowledge of credit card billing processes and PCI compliance requirements for handling cardholder data Familiarity with dispute and deduction logging — capturing reason codes, supporting documentation, and routing to relevant teams Exposure to collections workflows including dunning letters, customer statements, and payment reminder sequences Awareness of bad debt identification and the escalation process for write-off recommendations

• Microsoft Office Suite, Sales Order Processing, Billing Processing, Invoice Processing, Invoice Processing Operations, Accounts Receivable Ledge Maintenance, Cash Application, Cash Application Processing, Collections Processing, Credit management & Assessment, Billing and Revenue Management, Key Performance Indicators (KPI), Performance Measurement Analysis and Improvement, People Management, Workforce Management (WFM), Presentation Delivery, Accounts Receivable (AR) Order to Cash (OTC), Accounts Receivable (AR), Microsoft Excel Written and Verbal Communication, Agility for quick learning, Ability to perform under pressure Roles and Responsibilities:


• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines


• Your expected interactions are within your own team and direct supervisor


• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments


• The decisions that you make would impact your own work


• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work


• Please note that this role may require you to work in rotational shifts