Order to Cash Operations Analyst

8119 ASOL Gurgaon 5 SEZ Company; Gurugram District; On-site; INR 650,000 - 850,000; Full time

Job summary

Accenture is seeking an OTC Operations Analyst to validate and approve deductions by analyzing pricing discrepancies, commissions, fees, and trade terms, ensuring adherence to policy and audit standards.

The role involves collaborating with Sales, Billing, Logistics, and AR to resolve escalated issues, drive timely cash collection, and contribute to OTC KPIs. Strong English communication and MS Office proficiency are required.

Qualifications

• Business or Finance graduates with 3–5 years of experience.
• Strong written and spoken English for interaction.
• Attention to detail and teamwork.
• Proficiency in MS Office, SAP and Oracle.

Responsibilities

• Receive, log, and investigate customer deductions on invoices.
• Analyze root causes of deductions and coordinate with Sales, Billing, Logistics, AR.
• Ensure timely resolution to prevent payment delays.
• Align deduction resolution with cash application and collections.
• Help reduce DSO by clearing backlogs quickly.
• Escalate unresolved issues with documentation and actions.

Skills

Attention to details

Team player

Customer service

Interpersonal skills

English communication

Education

Business or Finance graduates

Tools

MS Office

SAP

Oracle

Job description

Skill required: Order to Cash - Collections Processing Designation: Order to Cash Operations Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• To validate and approve OTC deductions by analyzing discrepancies in pricing, commissions, fees, or trade terms, ensuring all adjustments follow policy, control standards, and audit requirements. The role contributes to strong financial governance by identifying systemic issues and implementing preventative process improvements

What are we looking for?

• Business or Finance Graduates
• Minimum of 3-5 years experience
• Written and spoken ability to communicate in English for interaction
• Attention to details
• Must be a good team player
• Excellent customer service
• Responsibility and accuracy in the completion of received tasks
• Flexibility, especially in the period of month quarter year end closing
• Excellent interpersonal and communication skills
• Excellent working knowledge of MS Office and proficiency in SAP, Oracle

Roles and Responsibilities:

• Receive, log, and investigate customer Deductions related to invoices, pricing, delivery, product issues, or payment terms.
• Analyze root causes of Deductions and collaborate with internal teams (Sales, Billing, Logistics, AR) to drive resolution.
• Ensure timely and accurate resolution of Deductions to prevent delays in payment or customer dissatisfaction.
• Work closely with the Accounts Receivable team to align Deduction resolution with cash application and collections.
• Help reduce DSO (Days Sales Outstanding) by minimizing invoice Deductions and clearing backlogs quickly.
• Escalate unresolved or high-impact issues to management with documented evidence and suggested actions.
• Maintain accurate records of all Deductions, communications, and resolutions in the system (e.g., SAP, Oracle, Salesforce).
• Ensure adherence to internal controls, company policy, and any customer-specific SLA or compliance requirements.
• Assist in audits by providing necessary documentation related to Deductions and resolutions.
• Prepare regular reports on Deduction volumes, aging, resolution times, and root cause trends.
• Contribute to monthly O2C KPIs and dashboards.

Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture