Order Management Specialist

NIQ for Digital Commerce; Pune District; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Flexible working environment

Volunteer time off

LinkedIn Learning

Employee-Assistance-Program (EAP)

Job summary

NIQ is seeking an Order Management Specialist to streamline the quote-to-cash process and drive faster revenue recognition. You will work with Sales, Finance and Customer Success to remove bottlenecks and improve the order lifecycle while delivering a positive customer experience.

The role emphasizes data-driven analysis, attention to detail, and proactive process improvement in a fast-paced environment. Strong communication skills and SaaS exposure are valued.

Qualifications

• 1-2 years in Quote to Cash, Order Management or Sales Operations.
• Bachelor’s degree preferred.
• SAP/ERP and MS Office proficiency is a bonus.
• Excellent English written and verbal communication.

Responsibilities

• Manage day-to-day order management tasks to move opportunities to revenue.
• Assist with order processing in CRM, coach on gatekeeper checklist, track POs.
• Support integration between CRM and Finance platforms and train selling teams.
• Collaborate with Finance and Sales to resolve order questions within SLAs.
• Ensure compliance with revenue recognition principles and processes.

Skills

Order Management

CRM

Power BI

SaaS experience

MS Office

Education

Bachelor's degree preferred

Tools

SAP/ERP

MS Office

Job description

Job Description:

Job Description

About this job

NielsenIQ is seeking a talented Order Management Specialist to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon close of contract. Reporting to the Order Management Team Leader, this role will work with cross functional teams (Sales, Finance, Customer Success) to identify and manage processes to move opportunities to recognized revenue faster. An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes. Must be passionate about ensuring a positive customer experience and use data driven analysis to remove bottlenecks in late-stage sales cycle phases. The ideal candidate is detail oriented with excellent communication, active listening and time management skills.

Responsibilities

• Effectively manage day-to-day tasks to ensure opportunities progress to revenue as quickly as possible, including assisting with order processing in our CRM tool, coach sellers on the gatekeeper checklist, collaborate on best practices, & lead all PO Mgmt & Tracking activities

• Day-to-day tasks consist of reviewing/approving opportunities in gatekeeper que for accuracy & completeness, ensuring a smooth handoff of opportunities to finance counterparts, requesting client creation/modifications or adjusting block/unblock status, processing new material code requests,

• Help spotlight deficiencies in the quote to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support of our selling teams to ensure their first-time right success rate moves towards 100%

• Partner closely with major business functions across the quote to cash life cycle including Finance and Sales to resolve order questions and process orders within defined service level agreements and without error

• Drive compliance with company policies, business rules and rev rec principles.

• Effectively manage numerous requests concurrently and on deadline; includes managing expectations and escalating delays to leader in timely manner.

• Build and utilize deal tracking and status reports with a sharp focus on details to identify bottlenecks in the quote to invoice cycle and alert sellers to stale opportunities to help maximize revenue.

• Proactively identify opportunities to improve the order process, resolve inconsistencies & give insightful feedback to cross functional stakeholders to improve efficiency in the order cycle
• Support Internal finance teams during audits (CAS, statutory, etc.) based on predefined way of work according to Global/Regional COE standards.

Qualifications

Qualifications

• 1-2 years of related work experience in Quote to Cash, Order Management, Sales Operations or Deal Desk

• Bachelor’s degree preferred

• SAP/ERP and MSD experience a bonus

• Proficiency in MS Office

• Demonstrated ability to think strategically through identification of problems and implement successful, tactical solutions

• Self-motivated with a strong attention to detail and keen ability to prioritize tasks to ensure business critical objectives are met

• Skilled at building strong working relationships with team members in varying departments and/or levels of management

• Ability to manage multiple projects simultaneously while meeting deadlines

• Understanding of the quote to invoice cycle and common pain points sellers encounter with a desire to drive improvements

• Experience building and/or using sales performance reporting in a CRM, Power BI or similar software

• Excellent English written, verbal and communication skills

• Prior exposure to SaaS technology

• Ability to drive productivity working in a remote, fast paced environment

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws.We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact.To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

Requirements: