Order Management Analyst

Couchbase; Bengaluru; On-site; INR 900,000 - 1,400,000; Full time

Benefits offered by this job

Flexible time off

Wellness benefits

Retirement program

Job summary

Couchbase, the operational data platform for AI, seeks an Order Management Analyst to join our Sales Operations Team in Bengaluru. You will ensure accurate creation, processing, and maintenance of customer orders throughout the subscription lifecycle, working with Sales, Finance, and Support to deliver a seamless customer experience.

You will handle bookings, subscriptions, and licensing processes while aligning with policy standards and data integrity across systems.

Qualifications

• 3–4 years of experience in Order Management, Sales Operations, Billing Operations, or similar roles in a SaaS or subscription-based business.
• Hands-on experience with CRM/billing systems such as Salesforce or Netsuite.
• Strong understanding of SaaS subscription models including annual contracts, renewals, and prorations.
• Excellent attention to detail and strong analytical skills.
• Ability to manage multiple priorities with tight deadlines.

Responsibilities

• Receive, prioritize and process incoming orders in line with company policies.
• Collaborate with Finance and Commercial Strategy to process opportunities and handle queries.
• Serve as primary contact for opportunity booking, subscription management and activation delivery.
• Provide enablement on booking policies and best practices to internal teams.
• Resolve booking errors and order management queries.
• Own customer accounts and related forms/processes.
• Handle RFPs or questionnaires with cross-functional input as needed.
• Manage public marketplace and training orders.
• Handle SOX evidence or queries for internal/external parties.
• Reconcile SFDC with accounting system monthly.

Skills

Attention to detail

Analytical skills

Multitasking

Deadline-driven

Tools

Salesforce

Netsuite

Job description

Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market‑leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale.

With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure.

Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X.

We are looking for an Order Management Analyst to join our Sales Operations Team. In this role, you will ensure the accurate creation, processing, and maintenance of customer orders throughout the subscription lifecycle. You will work closely with Sales, Commercial Strategy, Finance, and Support teams to deliver a seamless customer experience and maintain data integrity across our systems.

Key Responsibilities

• Receive, prioritize and process incoming orders inline with company policies and procedures.
• Partners with Finance (Including Collections) and Commercial Strategy teams to efficiently and accurately process opportunities and handle any queries, especially on complex or non standard deals.
• Serves as primary point of contact to support the Commercial Strategy and Field Sales teams for all questions related to opportunity booking, subscription management and license/activation delivery protocols.
• Collaborates with internal teams to provide enablement on opportunity booking policies and best practices.
• Resolves any booking errors and or order management queries.
• Ownership of Customer accounts, set up forms or processes.
• Ownership of Customer RFP or questionnaire responses, liaising with cross‑functional teams, as required.
• Management of public marketplace and or training orders.
• Responsible for handling SOX evidence or queries for internal and external parties, related to order management.
• Involvement in the reconciliation between SFDC and the accounting system on a monthly basis.
• Ad‑hoc projects such as SDFC and Clazar testing

Qualifications

Required

• 3–4 years of experience in Order Management, Sales Operations, Billing Operations, or similar roles in a SaaS or subscription‑based business.
• Hands‑on experience with CRM/billing systems (e.g., Salesforce, Netsuite).
• Strong understanding of SaaS subscription models (annual contracts, usage‑based billing, renewals, prorations).
• Excellent attention to detail and strong analytical skills.
• Ability to manage multiple priorities with tight deadlines.

Preferred

• Experience with SFDC and quote‑to‑cash processes.
• Understanding of ASC 606 revenue recognition principles.
• SQL or advanced Excel/Sheets skills.
• Experience supporting global operations and multi‑currency billing.
• Experience with Hyperscaler Marketplace/Clazar

What You’ll Bring

• A collaborative mindset and the ability to communicate clearly with cross‑functional teams.
• A customer‑centric approach with problem‑solving abilities.
• Process‑driven thinking and a desire to continuously improve systems and workflows.

Why Join Us?

• Work in a fast‑scaling SaaS environment with modern tools and processes.
• Opportunity to influence the order‑to‑cash workflow and improve business efficiency.
• Growth paths into Sales Ops and other operational team

At Couchbase, we believe innovation thrives when diverse perspectives are at the table. We actively encourage applications from individuals of all backgrounds—including women, people of color, LGBTQIA+ professionals, veterans, and individuals with disabilities. If you see a role that excites you, but don’t meet every qualification, we still encourage you to apply.

Studies show underrepresented talent is less likely to apply unless they meet all the criteria. We encourage you to apply if you’re excited about the role and can bring strong contributions to our team.

If you require reasonable accommodations during the recruitment process, please let your recruiter know—we’re happy to support you.

We value diverse educational and career backgrounds. If your experience aligns with the role’s goals—even if it doesn’t follow a traditional path—we’d love to hear from you.

Why Couchbase?

Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbase’s mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers– all with best‑in‑class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK. Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:

Benefits

• Generous Time Off Program - Flexibility to care for you and your family
• Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
• Financial Planning - Retirement program* and Business Travel Insurance
• Career Growth - Be valued, Create value approach
• Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
• And much more!
• Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more.

Learn More About Couchbase

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Disclaimer

Couchbase is committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Join an impact initiative group and experience the amazing feeling of Couchbase can-do culture.

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