Order Enquiries and Resolution Manager

Diageo India Pvt Ltd; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Diageo India Pvt Ltd seeks a Manager – Order Enquiries/ Resolution to own the resolution of order-related queries in Bangalore. You’ll act as an individual contributor, coordinating with multiple internal teams and applying process knowledge to resolve issues efficiently.

You’ll handle enquiries with accuracy, ensuring timely updates and clear communication to customers while maintaining service levels. The role supports the company’s aim of delivering reliable order experiences.

Qualifications

• Experience in order enquiries or resolution roles within a corporate environment.
• Ability to handle multiple enquiries with focus on accuracy and timely responses.
• Strong沟通能力 and customer service mindset with stakeholders across teams.

Responsibilities

• Manage and resolve order enquiry requests as an individual contributor.
• Coordinate with internal teams to ensure timely order status updates.
• Apply policy and process knowledge to resolve escalations and build customer trust.
• Provide clear communication and guidance to customers on order-related issues.

Job description

Manager – Order Enquiries/ Resolution Job Description

About us With over 200 brands sold in nearly 180 countries, Diageo is home to some of the world’s most iconic drinks. From Johnnie Walker and Guinness to Tanqueray, Smirnoff and Don Julio, we craft brands chosen for life’s moments — from everyday connections to landmark celebrations. Bring your talent, curiosity and ambition, and strive for your personal best alongside people who challenge, support and learn from each other. Together, as one outstanding team, we keep learning, improving and raising the bar for our brands, our business and each other. Join us and play your part in making life’s moments mean a little more.

About the Function

eCommerce is one of the fastest-moving parts of our business and where we’re reshaping how our brands are discovered, experienced and bought. This is where digital meets commercial thinking. From building seamless online experiences to testing and learning in real time, the team puts eCommerce at the heart of how we grow. You’ll work across a portfolio of brands, using data, insight and creativity to unlock new opportunities and reach consumers in more meaningful ways. It’s a space that moves quickly, where ideas are tested, refined and brought to life, and where you can see the impact of your work almost immediately.

About the role

• Lead professionals are individual contributors
• Requires in-depth conceptual and practical knowledge in own discipline and basic knowledge of related disciplines
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate the company in the market
• Acts as a resource for other team members; may lead projects with limited risks and resource requirements
• Solves complex problems by taking a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
• Impacts achievement of activities within own team and other related teams; works within broad guidelines and policies
• Confidently explains complex, difficult and/or sensitive information; works to build consensus

Finance Service Delivery Job Family Description

Finance Service Delivery roles plan and manage core financial processes. They are involved in credit control, cash management and the management of banking operations, as well as incoming and outgoing payments and internal allocations.

Experience / skills required

Working with us Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one. We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Our purpose is crafting iconic drinks chosen for life’s moments. And it’s our people, with their different experiences, perspectives and talents, who make that possible. We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You’ll work alongside people with different backgrounds, experiences and perspectives — challenging, supporting and learning from one another as one outstanding team. Together, we’re constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you’ll have the opportunity to contribute, make an impact and play your part in making life’s moments mean a little more.

Ready to bring your best? This could be your opportunity. If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

Job Details

Worker Type : Regular

Primary Location: Bangalore Karle Town SEZ

Additional Locations : Gurugram

Job Posting Start Date : 2026-09-18

Experience Level Mid Level