Oracle Supply Chain And CRM-Ignition Application Administrator-Manager

Ernst & Young Advisory Services Sdn Bhd; Dadri; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A leading global consulting firm in India is seeking a motivated Ignition Application Administrator. This role involves managing the Ignition platform, troubleshooting issues, and working closely with clients to ensure success. The ideal candidate will have over three years of experience in customer-facing technology roles and strong skills in cloud application deployment, particularly with Kubernetes. Competitive salary and benefits offered, along with a commitment to diversity and inclusion.

Qualifications

• 3+ years in customer success or customer-facing engineering.
• Large scale implementation experience with complex solutions.
• Strong analytical and problem-solving skills.

Responsibilities

• Install and configure Ignition.
• Monitor the Ignition platform including alerting solutions.
• Troubleshoot and resolve Ignition platform issues.

Skills

Customer success experience

Linux command line

Cloud ops / Kubernetes deployment

Interpersonal communication

Education

BA/BS Degree in technology, computing or related field

Tools

Helm

Docker

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Ignition Application Administrator

We are seeking a highly motivated Ignition Application Administrator to join the Enterprise Services – Data team. Working very closely with peer platform administrators, developers, Product/Project Seniors and Customers, you will play an active role in administering the existing analytics platforms. You will join a team of platform administrators who are specialized in one tool, but cross-trained on other tools. While you will focus on Ignition, administration knowledge of these other platforms is beneficial – Qlik Sense, Tableau, PowerBI, SAP Business Objects, Matillion, Snowflake, Informatica (EDC, IDQ, Axon), Alteryx, HVR or Databricks.

This role requires a willingness to dive into complex problems to help the team find elegant solutions. How you communicate and approach problems is important to us. We are looking for team players, who are willing to bring people across the disciplines together.

Responsibilities

The Ignition Application Administrator will be responsible for:

• Install and configure Ignition.
• Monitor the Ignition platform, including integration with observability and alerting solutions, and recommend platform improvements.
• Troubleshoot and resolve Ignition platform issues.
• Configure data source connections and manage asset libraries.
• Identify and raise system capacity related issues (storage, licenses, performance threshold).
• Integrate Ignition with other ES Data platforms and Business Unit installations of Ignition.
• Participate in overall data platform architecture and strategy.
• Research and recommend alternative actions for problem resolution based on best practices and application functionality with minimal direction.

Knowledge and Skills

• 3+ years working in customer success or in a customer-facing engineering capacity is required.
• Large scale implementation experience with complex solutions environment.
• Experience in customer-facing positions, preferably industry experience in technology-based solutions.
• Experience being able to navigate, escalate and lead efforts on complex customer/partner requests or projects.
• Experience with Linux command line.
• An aptitude for both analysing technical concepts and translating them into business terms, as well as for mapping business requirements into technical features.
• Knowledge of the software development process and of software design methodologies helpful
• 3+ years’ experience in a cloud ops / Kubernetes application deployment and management role, working with an enterprise software or data product.
• Experience with Attribute-based Access Control (ABAC), Virtual Director Services (VDS), PING Federate or Azure Active Directory (AAD) helpful.
• Cloud platform architecture, administration and programming experience desired.
• Experience with Helm, Argo CD, Docker, and cloud networking.
• Excellent communication skills: interpersonal, written, and verbal.

Education and Work Experience

• This position requires a minimum A BA/BS Degree (or equivalent) in technology, computing or other related field of study.
• Experience in lieu of education may be considered if the individual has ten (3+) or more years of relevant experience.

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EY is an equal opportunities employer and welcomes applications from all qualified candidates. EY is committed to diversity and inclusion and creating a work environment where everyone feels valued and respected.