Oracle Fusion R2R - Business Analyst

Egis; Karnataka; Vor Ort; INR 1.500.000 - 2.700.000; Vollzeit

Zusammenfassung

Egis in Bangalore seeks an Oracle ERP R2R L2 Techno-Functional Support specialist to provide end-to-end incident analysis, cross-functional impact assessment, and collaboration with L2/L3 teams to enhance service performance.

You will work on GL, FA, and Oracle Tax across Finance and Procurement, contribute to knowledge management, automation and shift-left initiatives, and support release validation and post-go-live stabilization. Fluency in English required; French is a plus.

Qualifikationen

• 7+ years in Oracle Fusion Cloud support in an international environment.
• Strong hands-on experience with General Ledger (GL), Fixed Assets (FA) and Oracle Tax across Finance and Procurement.
• Experience with integrations, interfaces, reporting solutions and connected satellite applications.
• ITIL-based support processes and global delivery models.
• Fluent English mandatory; French is an advantage.

Aufgaben

• Provide Level 2 techno-functional support for Oracle Fusion Cloud R2R stream (GL, FA, Oracle Tax).
• Analyze incidents end-to-end and assess cross-functional impacts across upstream/downstream systems.
• Support Oracle Cloud modules, integrations, interfaces and reporting solutions.
• Lead incident, problem and root-cause management to deliver sustainable fixes.
• Support release validation, regression testing, hypercare, and post-go-live stabilization.
• Develop troubleshooting guides, SOPs and knowledge-base articles.
• Identify automation opportunities and contribute to shift-left initiatives.
• Collaborate with L2/L3 teams and senior stakeholders to improve service performance.

Kenntnisse

Oracle Fusion Cloud

ERP techno-functional

Incident management

Problem management

L2/L3 support

ServiceNow

ITIL

Ausbildung

Bachelor's or Master's in Computer Science/IT/Engineering

Tools

Oracle ERP

Reporting tools

SQL

Oracle Cloud

ServiceNow

Jobbeschreibung

Egis is a leading global consulting, construction engineering and operating firm. We work together with our clients, across every aspect of transport, energy, and the built environment to build a more balanced, sustainable, and resilient world. The Egis Group has more than 50 years of experience and a team of 22,000 employees in over 120 countries around the world. Joining our Group means, above all, sharing our values as a people-first company, strongly committed to sustainability and innovation

The Oracle ERP Business Analyst provides expert techno-functional support for assigned Oracle Fusion Cloud modules, with a strong understanding of related business processes, integrations, reporting solutions, and connected applications.

Based inBangaloreandoperatingas part of the ERP Ecosystem Run Delivery Manager’s team, the role contributes to the global Oracle Competence Center, supporting operational excellence, knowledge management, service improvement, automation, and AI-driven support transformation.

The position goes beyond traditional ticket resolution: it requires end-to-end analysis of incidents, cross-functional impact assessment, advanced root-cause investigation, and close collaboration with L2/L3 teams to improve service performance and user satisfaction.

Oracle ERP R2R L2 Techno-Functional Support

• Provide Level 2 techno-functional support for the Oracle Fusion Cloud R2R stream, including General Ledger (GL), Fixed Assets (FA), Oracle Tax as a transverse component across Finance and Procurement, and related satellite applications.
• Analyze incidents from an end-to-end business process perspective and assess impacts across upstream and downstream systems.
• Support Oracle Cloud modules and all associated integrations, interfaces, reporting solutions, and connected satellite applications.

Stream-specific end-to-end processes include:

• Record-to-Report, including journal processing, accounting, reconciliations, period close activities, and financial reporting support.
• Fixed asset lifecycle management, including additions, transfers, depreciation, adjustments, retirements, and accounting impacts.
• End-to-end assessment of cross-functional impacts across subledgers, General Ledger, Fixed Assets, integrations, reporting, and connected applications.
• Transverse Oracle Tax support across Finance and Procurement transactions, configurations, integrations, reporting, controls, and connected processes.

Incident, Problem and Root-Cause Management

• Perform advanced root-cause analysis and identify permanent corrective actions.
• Contribute to Problem Management by identifying recurring incidents, proposing sustainable fixes, and supporting incident reduction initiatives.
• Capitalize incident resolutions into reusable assets to improve first-time resolution and reduce backlog and aging.

Release, Testing and Stabilization

• Support release validation, regression testing, hypercare, and post-go-live stabilization activities.
• Assess cross-functional impacts and dependencies related to configuration, interfaces, reporting, and connected applications.
• Contribute to operational readiness and service continuity by ensuring that support constraints are considered before release deployment.

Knowledge Management and Operational Excellence

• Develop and maintain troubleshooting guides, SOPs, FAQs, runbooks, and knowledge base articles.
• Maintain high-quality operational documentation and contribute regularly to the Oracle Knowledge Base.
• Promote standardization, industrialization, and continuous improvement of support processes.

Automation, AI and Shift-Left Practices

• Identify automation opportunities and contribute to shift-left initiatives across support operations.
• Leverage AI-enabled solutions to improve ticket analysis, root-cause investigations, regression test preparation, knowledge creation, trend detection, and operational efficiency.
• Support measurable productivity gains through automation, AI adoption, and reusable support assets.

Collaboration and Service Performance

• Operate as part of a fully integrated L2-L3 support organization with shared objectives, common KPIs, and collective accountability for service performance and user satisfaction.
• Work independently while interacting effectively with senior business stakeholders, functional experts, technical teams, and distributed global support teams.
• Contribute actively to continuous improvement initiatives across the Oracle Competence Center.

Qualifications

• Education: Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Administration, Engineering, Business Information Systems, or a related field.
• Experience: at least 7 years in Oracle Fusion Cloud support, Oracle ERP techno-functional support, application support, or Oracle ERP development in an international environment.
• Preferred background: Oracle Financials Cloud General Ledger (GL), Fixed Assets (FA), Oracle Tax, integrations, interfaces, reporting solutions, ServiceNow, ITIL-based support processes, and global delivery models.
• Preferred certifications: ITIL v3/v4 certification and Oracle Cloud certifications relevant to General Ledger (GL), Fixed Assets (FA), and Oracle Tax are a plus.
• Languages: fluent English is mandatory. Additional languages such as French is an advantage.

Essential Experience

• At least 7 years of experience in Oracle Fusion Cloud support, Oracle ERP techno-functional support, application support, or Oracle ERP development in an international environment.
• Strong hands-on experience supporting Oracle Fusion Cloud modules and end-to-end R2R business processes, especially General Ledger (GL), Fixed Assets (FA), and transverse Oracle Tax support across Finance and Procurement.
• Experience working with integrations, interfaces, reporting solutions, and connected satellite applications in a complex enterprise ecosystem.
• Experience in global support models, distributed teams, L2/L3 collaboration, incident management, problem management, and service improvement.

Technical and Functional Expertise

• Strong understanding of end-to-end business processes and ability to assess cross-functional impacts and dependencies.
• Knowledge of Oracle integrations, interfaces, reporting solutions, and connected applications.
• Strong analytical skills and practical experience with advanced root-cause investigation.
• Strong experience with ServiceNow and practical knowledge of ITIL Incident, Problem, and Change Management processes.

Leadership and Soft Skills

• Autonomous, structured, rigorous, analytical, and delivery-oriented profile, comfortable handling complex support situations.
• Ability to interact with senior business stakeholders and explain functional or technical issues clearly.
• Collaborative mindset, able to work effectively with L2/L3 teams, business users, functional experts, technical teams, and external partners.
• Fluent English is mandatory; French is an advantage

Equality, Diversity & Inclusion

We are an Equal Opportunities employer and we strive to build a workforce that truly reflects the communities we represent. We welcome candidates from all backgrounds, regardless of age, disability, gender, gender identity, gender expression, race, religion or belief, sexual orientation, socioeconomic background, and any other protected characteristic. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role. We value each and every one’s contribution as this builds our culture and means that if you work with us, you will be included, listened to, and respected.