Oracle EBS P2P Production Support Lead Business Analyst

Citigroup Inc.; Chennai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Citigroup Inc. is seeking a senior Oracle ERP professional to support Procure to Pay modules, including iProcurement, iSupplier, AP/AR, GL, and FA. You will handle production support, complex query resolution, and collaboration with cross-functional teams to meet SLAs.

The role requires deep expertise in Oracle P2P, strong SQL/PL SQL skills, and experience with ITIL processes. A bachelor’s degree is required; master’s preferred, with extensive experience in enterprise ERP environments.

Qualifications

• 15+ years of relevant experience in Oracle ERP modules.
• Strong knowledge of Oracle ERP Procure to Pay suite (R12.1.3+).
• Experience with SQL/PL SQL queries.
• Experience with Oracle workflows and integrations.
• Knowledge of ITIL processes and production support.

Responsibilities

• Lead production support for complex issues and ensure timely resolution.
• Track portfolio of development initiatives, programs, risks, and issues in milestone process.
• Coordinate with multiple stakeholders for BRDs, UAT, and production migration support.
• Create/update functional specifications and design documents; assist with training materials.

Skills

Strong leadership

Attention to detail

Excellent communication

Multi-tasking

Team collaboration

Analytical thinking

Education

Bachelor's degree

Master's degree

Tools

SQL/PL SQL

Oracle debugging

MS Office

Job description

Job Description

The candidate will execute a wide range of product support activities within Citi’s Third-party Source to Pay technology / Supply Chain functions, both quantitative and qualitative in nature to support Citi’s Procure to Pay application landscape.

• Primarily support the tracking of the portfolio of development initiatives, programs, risks, and issues within the milestone process which is reported to the Technology Business Heads, and has high visibility across senior technology managers.


• Lead Production support functional query handling for complex production issues, work with cross functional teams to progress/resolve on a timely basis, ensure adherence of SLAs.


• Proven experience with Oracle ERP Applications across implementation, support and enhancement type of projects. Experience/Familiarity with a Supply Chain Operations organization is preferred, but not required.


• Experience in Oracle P2P modules, Purchasing, iProcurement, iSupplier, Accounts Payables, Accounts Receivables, General ledger, Fixed assets or project accounting.


• Exposure to Oracle workflows, customization and solutioning approaches


• Resolve and perform root cause analysis on complex Production Support Issues Partners with business to understand their requirement needs. Prepares Functional Specifications and Design documents. Performs system configuration. Create / Update training material as and when needed. Ensure procedural documents are up-to-date. Participate in User Acceptance testing (UAT) as needed.


• Work on complex production support queries and provide timely resolution for tickets, both Incidents and Requests


• Prepares Functional Specifications and Design documents. Performs system configuration. Create / Update training material as and when needed.


• Work with oracle Support for any product related bugs/data fixes through Oracle Service Requests and ensure timely progress and delivery of solutions.


• Should be able to provide guidance for vendor support team


• Should have good understanding of ITIL Support process, Oracle financial applications


• Work on enhancements/change requests as part of legal & regulatory requirements


• Co-ordinate with multiple stakeholders to ensure timely delivery of BRDs, testing support, resolution of UAT issues and production migration support


• Provide analytical support by writing complex queries.


• Maintain positive and trusted working relationships with all business and internal stakeholders. Partners with business clients to understand their requirement needs.


• Schedule meetings as required, including preparation of meeting agendas and meeting minutes.

Job Skills/Qualifications:

• 15 plus years of relevant experience in Oracle ERP modules.


• Strong knowledge on Oracle ERP Procure to Pay suite of modules, version R12.1.3 or higher


• Good knowledge on Procure to Pay suite, AP, Purchasing, iProcurement, GL, FA, PA or iSupplier


• Good knowledge on SQL/PL SQL queries


• Understanding of Oracle data models and integration with other modules


• Hands on experience in Oracle debugging techniques, excellent problem solving skills


• Experience of using AI tools to enhance workflows and work products in Oracle ERP domain.


• Preferred experience interacting with multiple clients/users in an IT analyst role requiring strong organizational skills and business judgment.


• Demonstrated ability to methodically synthesize and analyze data with precise qualitative outputs.


• Attention to detail to ensure precision of data and overall quality of outputs.


• Experience with Microsoft Office tools (Word, Excel, PowerPoint, Visio, etc.).


• Ability to embrace and master new technologies and changing processes.


• Can work independently with minimal supervision is required, as well as ability to work effectively in a team-oriented atmosphere.


• Excellent follow-up skills with attention to detail and ability to multi-task, strong leadership skills, strong team-orientation and interpersonal skills, flexibility and strong analytical skills.


• Strong written/verbal communication skills.


• Ability to establish rapport and build effective relationships across functions, across regions, and across all levels of management.


• Motivated self-starter with a strong sense of urgency and possesses the ability to successfully manage multiple requests in a deadline-driven environment

Education:

• Bachelor's degree/University degree or equivalent experience


• Master's degree preferred

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